Canon FB636u does not acquire images

Bug #289446 reported by Wolf Rogner
4
Affects Status Importance Assigned to Milestone
xsane (Ubuntu)
New
Undecided
Unassigned

Bug Description

I'm not sure whether this is a kernel issue or a sane issue.

$ uname:
Linux hb 2.6.27-7-generic #1 SMP Fri Oct 24 06:42:44 UTC 2008 i686 GNU/Linux

Hardware: HP nx8220, Canon FB636u

$ sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04a9, product=0x2204 [CanoScan FB630U]) at libusb:002:006
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.

$ lsusb
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 006: ID 04a9:2204 Canon, Inc. CanoScan FB630U
Bus 002 Device 003: ID 03f0:011d Hewlett-Packard Integrated Bluetooth Module
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 05ac:0304 Apple, Inc. Optical USB Mouse [Mitsumi]
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

$ scanimage -L
device `canon630u:libusb:002:006' is a CANON Canoscan FB630U flatbed scanner

$ SANE_DEBUG_CANON630U=12 scanimage > img.png
[sanei_debug] Setting debug level of canon630u to 12.
[canon630u] sane_init: version_code != 0, authorize != 0
[canon630u] sane_init: SANE Canon630u backend version 1.0.1 from sane-backends 1.0.19
[canon630u] reading configure file canon630u.conf
[canon630u] attach_matching_devices(usb 0x04a9 0x2204)
[canon630u] attach_scanner: libusb:002:006
[canon630u] attach_scanner: opening libusb:002:006
[canon630u] CANON_open_device: `libusb:002:006'
[canon630u] CANON_close_device:
[canon630u] finished reading configure file
[canon630u] sane_get_devices(local_only = 0)
[canon630u] sane_open
[canon630u] sane_open: devicename=libusb:002:006
[canon630u] CANON_open_device: `libusb:002:006'
[canon630u] sane_control_option: handle=0x9204c08, opt=0, act=0, val=0xbfe87bd4, info=(nil)
[canon630u] sane_control_option: handle=0x9204c08, opt=0, act=0, val=0xbfe87ad8, info=(nil)
[canon630u] sane_get_option_descriptor: option = 0
[canon630u] sane_get_option_descriptor: option = 1
[canon630u] sane_get_option_descriptor: option = 2
[canon630u] sane_get_option_descriptor: option = 3
[canon630u] sane_get_option_descriptor: option = 4
[canon630u] sane_get_option_descriptor: option = 5
[canon630u] sane_get_option_descriptor: option = 6
[canon630u] sane_get_option_descriptor: option = 7
[canon630u] sane_control_option: handle=0x9204c08, opt=7, act=0, val=0x8053378, info=(nil)
[canon630u] sane_get_option_descriptor: option = 8
[canon630u] sane_control_option: handle=0x9204c08, opt=8, act=0, val=0x805337c, info=(nil)
[canon630u] sane_control_option: handle=0x9204c08, opt=5, act=0, val=0xbfe87ad4, info=(nil)
[canon630u] sane_control_option: handle=0x9204c08, opt=6, act=0, val=0xbfe87ad4, info=(nil)
[canon630u] sane_control_option: handle=0x9204c08, opt=5, act=0, val=0xbfe87bc8, info=(nil)
[canon630u] sane_get_option_descriptor: option = 7
[canon630u] sane_control_option: handle=0x9204c08, opt=7, act=1, val=0xbfe87bcc, info=0xbfe87ad8
[canon630u] sane_control_option: handle=0x9204c08, opt=6, act=0, val=0xbfe87bc8, info=(nil)
[canon630u] sane_get_option_descriptor: option = 8
[canon630u] sane_control_option: handle=0x9204c08, opt=8, act=1, val=0xbfe87bcc, info=0xbfe87ad8
[canon630u] sane_start
[canon630u] CANON_set_scan_parameters:
[canon630u] cal = 0
[canon630u] gray = 0 (ignored)
[canon630u] res = 75
[canon630u] gain = 1
[canon630u] gamma = 1.599991
[canon630u] in 600dpi pixels:
[canon630u] left = 0, top = 0
[canon630u] right = 5099, bottom = 6999
[canon630u] CANON_start_scan called
[canon630u] init query: 64
[canon630u] init post-reset: 64
[canon630u] Calibrating
[canon630u] seq002 verification error
[canon630u] seq003 verification error
[canon630u] read_poll_flag...
[canon630u] read_poll_flag: timed out (8)
[canon630u] gl640WriteBulk error
[canon630u] Failure on line of canon630u-common.c: 251
[canon630u] gl640WriteBulk error
[canon630u] gl640WriteBulk error
[canon630u] Failure on line of canon630u-common.c: 251
[canon630u] gl640WriteBulk error
[canon630u] gl640WriteBulk error
[canon630u] Failure on line of canon630u-common.c: 251
[canon630u] gl640WriteBulk error
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] waiting...
[canon630u] waiting...
[canon630u] scan line 0 7k
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] waiting...
[canon630u] scan line 0 7k
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] 1 lines, 0 pixels, 6683 extra bytes
[canon630u] waiting...
[canon630u] scan line 0 7k
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] waiting...
[canon630u] scan line 0 7k
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] 1 lines, 0 pixels, 6683 extra bytes
[canon630u] waiting...
[canon630u] scan line 0 7k
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] waiting...
[canon630u] scan line 0 7k
[canon630u] gl640ReadBulk error
[canon630u] Failure on line of canon630u-common.c: 273
[canon630u] gl640ReadBulk error
[canon630u] 1 lines, 0 pixels, 6683 extra bytes
[canon630u] read_poll_flag...

...

^Cscanimage: received signal 2
scanimage: trying to stop scanner
[canon630u] sane_cancel: handle = 0x9204c08
[canon630u] sane_cancel: cancelling is unsupported in this backend
[canon630u] gl640ReadBulk error
[canon630u] waiting...
[canon630u] scan line 1 7k
^Cscanimage: received signal 2
scanimage: aborting

Two things are interesting here:

1. cancel progresses to line 1
2. another ^C aborts scanimage (why not progress again?)

$ SANE_DEBUG_CANON630U=24 scanimage -T > img.pnm 2> scan.log
(scan.log included)
img.pnm is size 0

Scanner is working fine under Windows and SuSE. So I don't think its a broken scanner.
USB port works fine on any other device, so I don't think its the USB port
Scanner is recognized immediately on plugin, remove detected as well.

It worked in 6.06 and temporarily in 7.10 beta. Never before, never after.

Hope this gives a hint

Revision history for this message
Wolf Rogner (war-rsb) wrote :
Revision history for this message
Jaguar_fr (toolinux-ubuntu) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in XSANE.
For future reference you might be interested to know that a lot of applications have bug reporting functionality built in to them. This can be accessed via the Report a Problem option in the Help menu for the application with which you are having an issue. You can learn more about this feature at https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
Serged (serge-delbono) wrote :

I confirm the bug.

I add, that this scanner run fine with Debian Lenny 5.01 (no add-in package to install or hacking to do). The xsane "about" say that's the same version (0.996).

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