xsane no device available and crash

[Jaison Daniel]

I have HP ScanJet G2410. After I upgrade to ubuntu 13.10(from 13.04). Fail to deduct the scanner

jj@jjux64:~$ lsusb | grep Scan
Bus 002 Device 009: ID 03f0:0a01 Hewlett-Packard ScanJet 2400c

jj@jjux64:~$ sane-find-scanner | grep 03f0 | grep 0a01
could not open USB device 0x03f0/0x0a01 at 002:009: Access denied (insufficient permissions)

but works 'sane-fine-scanner' works in sudo. But even through click preview is crashing.
After adding the scanner group to the user, xsane can deduct the device but crashing while scanning.

jj@jjux64:~$ sudo usermod -aG scanner jj

jj@jjux64:~$ sane-find-scanner | grep 03f0 | grep 0a01
found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x0a01 [hp scanjet scanner]) at libusb:002:009

jj@jjux64:~$ id
uid=1000(jj) gid=1000(jj) groups=1000(jj),4(adm),20(dialout),21(fax),24(cdrom),25(floppy),26(tape),27(sudo),29(audio),30(dip),44(video),46(plugdev),104(fuse),107(scanner),109(lpadmin),119(pulse),120(pulse-access),124(sambashare),130(vboxusers),131(nm-openconnect)

stack trace from core file.

Core was generated by `xsane'.
Program terminated with signal 11, Segmentation fault.
#0 0x00007f3eaf8857f4 in ?? () from /usr/lib/x86_64-linux-gnu/sane/libsane-genesys.so.1
(gdb) where
#0 0x00007f3eaf8857f4 in ?? () from /usr/lib/x86_64-linux-gnu/sane/libsane-genesys.so.1
#1 0x00007f3eaf8879d4 in ?? () from /usr/lib/x86_64-linux-gnu/sane/libsane-genesys.so.1
#2 0x00007f3eaf888191 in ?? () from /usr/lib/x86_64-linux-gnu/sane/libsane-genesys.so.1
#3 0x00007f3eaf87aa56 in ?? () from /usr/lib/x86_64-linux-gnu/sane/libsane-genesys.so.1
#4 0x00007f3eaf881ce0 in sane_genesys_start ()
   from /usr/lib/x86_64-linux-gnu/sane/libsane-genesys.so.1
#5 0x0000000000429393 in ?? ()
#6 0x000000000042a61f in ?? ()
#7 0x00007f3ecd4493b7 in ?? () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#8 0x00007f3ecd461e82 in g_signal_emit_valist () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#9 0x00007f3ecd462ae2 in g_signal_emit () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#10 0x00007f3ecd9c8625 in ?? () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0
#11 0x00007f3ecd449188 in g_closure_invoke () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#12 0x00007f3ecd45a337 in ?? () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#13 0x00007f3ecd462829 in g_signal_emit_valist () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#14 0x00007f3ecd462ae2 in g_signal_emit () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#15 0x00007f3ecd9c7569 in ?? () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0
#16 0x00007f3ecda69645 in ?? () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0
#17 0x00007f3ecd449188 in g_closure_invoke () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#18 0x00007f3ecd45a8db in ?? () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#19 0x00007f3ecd4624f9 in g_signal_emit_valist () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#20 0x00007f3ecd462ae2 in g_signal_emit () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
#21 0x00007f3ecdb795f4 in ?? () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0
#22 0x00007f3ecda67df4 in gtk_propagate_event () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0
#23 0x00007f3ecda681ab in gtk_main_do_event () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0
#24 0x00007f3ecd6e327c in ?? () from /usr/lib/x86_64-linux-gnu/libgdk-x11-2.0.so.0
#25 0x00007f3ecd1803b6 in g_main_context_dispatch () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#26 0x00007f3ecd180708 in ?? () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#27 0x00007f3ecd180b0a in g_main_loop_run () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#28 0x00007f3ecda67277 in gtk_main () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0
#29 0x000000000047512b in ?? ()
#30 0x0000000000409929 in ?? ()
#31 0x00007f3ecbf50de5 in __libc_start_main (main=0x4094a0, argc=1, ubp_av=0x7fff070116e8,
    init=<optimized out>, fini=<optimized out>, rtld_fini=<optimized out>, stack_end=0x7fff070116d8)
    at libc-start.c:260
#32 0x0000000000409a15 in ?? ()

Related Bug: (issues after upgrade to 13.10)
https://bugs.launchpad.net/ubuntu/+source/network-manager-applet/+bug/1248211

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

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[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[FransSchreuder (fransschreuder1)]

This bug still exists in Ubuntu 14.04 LTS.
Xsane as well as scanimage and simple-scan crash

[FransSchreuder (fransschreuder1)]

What works for me is to install libsane-common and libsane (debian package)
https://launchpad.net/ubuntu/raring/amd64/libsane-common/1.0.23-0ubuntu1
https://launchpad.net/ubuntu/raring/amd64/libsane/1.0.23-0ubuntu1

My scanner is now working again in Ubuntu 14.04

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Cristiano Fraga G. Nunes (cfgnunes)]

I have this same problem.
Based on FransSchreuder solution, I found a temporary workaround:

I extracted the file:
libsane-genesys.so.1.0.23

To directory:
/usr/lib/x86_64-linux-gnu/sane/libsane-genesys.so.1.0.23

From package:
libsane_1.0.23-0ubuntu1_amd64.deb

This avoid problems with package dependences.
And my scanner is now working again in Ubuntu 14.04

[Cristiano Fraga G. Nunes (cfgnunes)]

Today, a new update "libsane_1.0.23-0ubuntu3.1" fixed the problem for me.