| 2011-05-18 03:21:36 |
Bryce Harrington |
description |
Binary package hint: xorg
When I use ubuntu-bug to report bugs on xorg-related packages (unity, compiz, xorg), I'm presented with this question:
Development is completed for the 'natty' version of Ubuntu, so you should use technical support channels unless you know for certain it should be reported here?
If I found a bug that I want to report, the only applicable yes option is "Yes, The problem began after doing a system software update." This implies that the developers are interested in regressions, but not new bugs.
More information on the askubuntu question here: http://askubuntu.com/questions/39358/why-does-ubuntu-bug-imply-that-i-shouldnt-report-bugs-for-compiz-and-unity
Brian Murray said it's due to xorg's apport hook and I was asked to report this bug.
It's frustrating as a user to run ubuntu-bug to report a bug, then be told to go to askubuntu, then be told there that it's a bug and you should report it. However, I also want developers to spend their available time fixing real bugs.
Perhaps if the hook added a "tech-supported" tag to bugs that had already gone through tech support so that those bugs can rise to the top?
Or if you could import an AskUbuntu question into a bug report so it feels like asking on AskUbuntu is an important step in the bug reporting process. (Yes, copy-paste does most of that, but I think psychologically it's very different.)
ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: xorg 1:7.6+4ubuntu3
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
NonfreeKernelModules: wl
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,gnomecompat,snap,mousepoll,vpswitch,regex,extrawm,grid,imgpng,compiztoolbox,text,move,place,resize,wall,session,animation,unitymtgrabhandles,expo,workarounds,ezoom,staticswitcher,fade,scale,unityshell,scaleaddon,scalefilter]
CompositorRunning: compiz
DRM.card0.DP.1:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
DRM.card0.LVDS.1:
status: connected
enabled: enabled
dpms: On
modes: 1366x768
edid-base64: AP///////wAw5AFwAAAAAAASAQOAIhN4Ck6FnltVlSYaUFQAAAABAQEBAQEBAQEBAQEBAQEBPhxWoFAAFjAwIDUAWMIQAAAZPhxWoFAAFjAwIDUAWMIQAAAZAAAA/gBENjY5SoExNTZXSDIKAAAAAAD//////////wEBCiAgAME=
DRM.card0.VGA.1:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
Date: Fri May 6 13:57:18 2011
DistUpgraded: Fresh install
DistroCodename: natty
DistroVariant: ubuntu
DkmsStatus: bcmwl, 5.100.82.38+bdcom, 2.6.38-8-generic, x86_64: installed
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:02aa]
Subsystem: Dell Device [1028:02aa]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: Dell Inc. Inspiron 1545
ProcEnviron:
LANGUAGE=en_CA:en
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=19e6b2b5-cf83-4ea1-9103-e65b2b680694 ro quiet splash vt.handoff=7
Renderer: Unknown
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/13/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0G848F
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd05/13/2009:svnDellInc.:pnInspiron1545:pvr:rvnDellInc.:rn0G848F:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1545
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.4+bzr20110415-0ubuntu2
version.ia32-libs: ia32-libs 20090808ubuntu13
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7 |
[Impact]
Message for the apport hook causes some confusion for X and compiz bug reporters that are trying to report bugs post-release.
[Development Fix]
The same change was applied to the ubuntu xorg git tree and will be uploaded shortly.
[Stable Fix]
The user is presented with a choice of three 'yes' options: One to flag regressions, one to flag bugs with patches, and one for everything else. For the last option we simplify the wording to just say 'Yes'. Ideally we'd like people to exhaust technical support options before filing bug reports, but recommending they do so is causing confusion.
[Test Case]
Running 'ubuntu-bug xorg' on natty will show the dialog.
[Regression Potential]
The worst thing that can happen from this change would be that the xorg apport hook no longer works for attaching info to bug reports.
[Original Report]
When I use ubuntu-bug to report bugs on xorg-related packages (unity, compiz, xorg), I'm presented with this question:
Development is completed for the 'natty' version of Ubuntu, so you should use technical support channels unless you know for certain it should be reported here?
If I found a bug that I want to report, the only applicable yes option is "Yes, The problem began after doing a system software update." This implies that the developers are interested in regressions, but not new bugs.
More information on the askubuntu question here: http://askubuntu.com/questions/39358/why-does-ubuntu-bug-imply-that-i-shouldnt-report-bugs-for-compiz-and-unity
Brian Murray said it's due to xorg's apport hook and I was asked to report this bug.
It's frustrating as a user to run ubuntu-bug to report a bug, then be told to go to askubuntu, then be told there that it's a bug and you should report it. However, I also want developers to spend their available time fixing real bugs.
Perhaps if the hook added a "tech-supported" tag to bugs that had already gone through tech support so that those bugs can rise to the top?
Or if you could import an AskUbuntu question into a bug report so it feels like asking on AskUbuntu is an important step in the bug reporting process. (Yes, copy-paste does most of that, but I think psychologically it's very different.)
ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: xorg 1:7.6+4ubuntu3
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
NonfreeKernelModules: wl
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,gnomecompat,snap,mousepoll,vpswitch,regex,extrawm,grid,imgpng,compiztoolbox,text,move,place,resize,wall,session,animation,unitymtgrabhandles,expo,workarounds,ezoom,staticswitcher,fade,scale,unityshell,scaleaddon,scalefilter]
CompositorRunning: compiz
DRM.card0.DP.1:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
DRM.card0.LVDS.1:
status: connected
enabled: enabled
dpms: On
modes: 1366x768
edid-base64: AP///////wAw5AFwAAAAAAASAQOAIhN4Ck6FnltVlSYaUFQAAAABAQEBAQEBAQEBAQEBAQEBPhxWoFAAFjAwIDUAWMIQAAAZPhxWoFAAFjAwIDUAWMIQAAAZAAAA/gBENjY5SoExNTZXSDIKAAAAAAD//////////wEBCiAgAME=
DRM.card0.VGA.1:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
Date: Fri May 6 13:57:18 2011
DistUpgraded: Fresh install
DistroCodename: natty
DistroVariant: ubuntu
DkmsStatus: bcmwl, 5.100.82.38+bdcom, 2.6.38-8-generic, x86_64: installed
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:02aa]
Subsystem: Dell Device [1028:02aa]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: Dell Inc. Inspiron 1545
ProcEnviron:
LANGUAGE=en_CA:en
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=19e6b2b5-cf83-4ea1-9103-e65b2b680694 ro quiet splash vt.handoff=7
Renderer: Unknown
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/13/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0G848F
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd05/13/2009:svnDellInc.:pnInspiron1545:pvr:rvnDellInc.:rn0G848F:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1545
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.4+bzr20110415-0ubuntu2
version.ia32-libs: ia32-libs 20090808ubuntu13
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7 |
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