Display is corrupted after waking from sleep

Bug #1825735 reported by Akshay R. Kapadia on 2019-04-21
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)

Bug Description

After I shut the lid of the laptop and turn it back on, I see my open windows for a second and then the lock screen appears. When I log in, my wallpaper is replaced with the image I have attached. This image is also shown in the lock screen.

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
Uname: Linux 5.0.0-13-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 390.116 Sun Jan 27 07:21:36 PST 2019
 GCC version: gcc version 8.3.0 (Ubuntu 8.3.0-6ubuntu1)
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 21 13:58:09 2019
DistUpgraded: 2019-04-18 21:28:53,352 DEBUG icon theme changed, re-reading
DistroCodename: disco
DistroVariant: ubuntu
 nvidia, 390.116, 4.18.0-17-generic, x86_64: installed
 nvidia, 390.116, 5.0.0-13-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
 Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company UHD Graphics 620 [103c:83f9]
   Subsystem: Hewlett-Packard Company GM108M [GeForce 940MX] [103c:83f9]
InstallationDate: Installed on 2019-04-16 (4 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0aa7 Intel Corp.
 Bus 001 Device 003: ID 05c8:03ab Cheng Uei Precision Industry Co., Ltd (Foxlink)
 Bus 001 Device 002: ID 275d:0ba6
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP Pavilion Laptop 15-cc1xx
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-13-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to disco on 2019-04-19 (2 days ago)
dmi.bios.date: 01/12/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.26
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 83F9
dmi.board.vendor: HP
dmi.board.version: 46.52
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.26:bd01/12/2018:svnHP:pnHPPavilionLaptop15-cc1xx:pvrType1ProductConfigId:rvnHP:rn83F9:rvr46.52:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-cc1xx
dmi.product.sku: 2SS26UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20180925-2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

summary: - Display is corrupted
+ Display is corrupted after waking from sleep
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1809407, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

I read the description of bug 1809407 and I don't think this is the same bug. With my problem, I can fix everything by refreshing the screen (alt+f2 'r') but in the other bug, you have to sleep and wake again. My bug also shows me the unlock app, unlike the other bug. Only the wallpaper is changed for me and everything else works fine.

Another thing that I have noticed is that this problem only arises when I click suspend or close the lid. If the laptop naturally goes sleep then this problem doesn't occur.

To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers