cannot calibrate monitor with Spyder Pro 2

[Perri Poirier]

"Internal Error" when using x-org driver for NVIDIA GTX-980 video card when clicking on NEXT button after being asked to place the Spyder Pro 2 on the screen.

Same error occurs if I use proprietary driver for video card.

The Spyder Pro 2 has been testes confirmed to work with Windows after this fail in Ubuntu 18.04

Kernel : Linux 4.15.0-46-generic (x86_64)
Version : #49-Ubuntu SMP Wed Feb 6 09:33:07 UTC 2019
C Library : GNU C Library / (Ubuntu GLIBC 2.27-3ubuntu1) 2.27
Distribution : Ubuntu 18.04.2 LTS

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
Uname: Linux 4.15.0-46-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 390.116 Sun Jan 27 07:21:36 PST 2019
 GCC version: gcc version 7.3.0 (Ubuntu 7.3.0-27ubuntu1~18.04)
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 22 13:12:47 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 NVIDIA Corporation GM204 [GeForce GTX 970] [10de:13c2] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: eVga.com. Corp. GM204 [GeForce GTX 970] [3842:2974]
InstallationDate: Installed on 2019-03-21 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04b3:3025 IBM Corp. NetVista Full Width Keyboard
 Bus 001 Device 002: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth
 Bus 001 Device 005: ID 085c:0200 ColorVision, Inc. Spyder 2
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic root=UUID=a8972fc6-077e-4117-a465-f0088a2989c9 ro quiet splash vt.handoff=1
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/21/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0805
dmi.board.asset.tag: Default string
dmi.board.name: TUF Z390-PRO GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0805:bd09/21/2018:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnTUFZ390-PROGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.95-1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.8-0ubuntu0~18.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.8-0ubuntu0~18.04.2
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1821397, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.