Xorg freeze

Bug #1808990 reported by AlejandroHueto
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu
Expired
Undecided
Unassigned

Bug Description

The screen appears to freeze, with possible SSH access from another machine during the first minutes. After that, the system totally freezes, with not even ethernet connection anymore.
Only hard reboot helps to solve the issue, with normal functionality afterwards.
It occurs in a random way.

Ubuntu version 18.04.1 LTS.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-42.45-generic 4.15.18
Uname: Linux 4.15.0-42-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
BootLog: Error: [Errno 13] Permiso denegado: '/var/log/boot.log'
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 18 15:32:13 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 5.2.18, 4.15.0-39-generic, x86_64: installed
 virtualbox, 5.2.18, 4.15.0-42-generic, x86_64: installed
ExtraDebuggingInterest: I just need to know a workaround
GpuHangFrequency: Once a week
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 NVIDIA Corporation GK208 [GeForce GT 730] [10de:1287] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. GK208B [GeForce GT 730] [1043:850c]
InstallationDate: Installed on 2018-11-14 (34 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
 Bus 001 Device 003: ID 046d:c31c Logitech, Inc. Keyboard K120
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-42-generic root=UUID=7af5a6a3-c5c3-48e2-9477-704034a9e379 ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/07/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1804
dmi.board.asset.tag: Default string
dmi.board.name: Z170-P
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1804:bd06/07/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ170-P:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Revision history for this message
AlejandroHueto (a-martinezcava) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

If you can't log in remotely any more then that sounds like a kernel issue. But regardless, please:

 1. Reproduce the freeze again.

 2. Reboot

 3. Run this command to collect the system log from the previous (frozen) boot:

    journalctl -b-1 > prevboot.txt

 4. Attach the file 'prevboot.txt' to the bug here.

Changed in xorg (Ubuntu):
status: New → Incomplete
affects: xorg (Ubuntu) → ubuntu
tags: added: nouveau
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Alternatively, log in remotely before the freeze happens and start collecting the system log this way:

  dmesg -w > kernellogprefreeze.txt

Then reproduce the freeze, reboot and send us the above file.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status: Incomplete → Expired
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