Xorg freeze

Bug #1704660 reported by Charlie
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Low
Unassigned

Bug Description

Using two monitors:

1. Moved an image from picture folder to primary secondary monitor desktop

2. Opened a folder on primary monitor

3. Tried to drag image file into - file 'declines and mouse curser is now a fist icon and mouse clicks on image have no effect.

4. Logged out and right click mouse menu is back and I can send the image to rubbish bin and return to the desktop but issue still occurs and is repeatable.

I realize that this may not be a Xorg problem but not sure what is causing my issue. Happy to carry out more tests/supply more information.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: xorg 1:7.7+19ubuntu1
ProcVersionSignature: Ubuntu 4.11.0-10.15-generic 4.11.8
Uname: Linux 4.11.0-10-generic i686
ApportVersion: 2.20.5-0ubuntu5
Architecture: i386
CompositorRunning: None
CurrentDesktop: GNOME
Date: Sun Jul 16 17:20:37 2017
DistUpgraded: Fresh install
DistroCodename: artful
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Turks XT [Radeon HD 6670/7670] [1002:6758] (prog-if 00 [VGA controller])
   Subsystem: Dell Radeon HD 6670 [1028:0b0e]
InstallationDate: Installed on 2017-07-14 (2 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha i386 (20170606.1)
MachineType: Dell Inc. OptiPlex 9010
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.11.0-10-generic root=UUID=5a1aae5a-efbf-41a8-bfb3-c460b0bda660 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/19/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0M9KCM
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd09/19/2012:svnDellInc.:pnOptiPlex9010:pvr01:rvnDellInc.:rn0M9KCM:rvrA00:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 9010
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.81-2
version.libgl1-mesa-dri: libgl1-mesa-dri 17.1.2-2ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 17.1.2-2ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.19.3-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.9.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Revision history for this message
Charlie (charlie1945) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Charlie, thank you for reporting this and helping make Ubuntu better.

1) Is this something that started to happen after an update? If so, which specifically?

2) To see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
tags: added: bios-outdated-a27
Revision history for this message
Charlie (charlie1945) wrote :

Christopher, I am currently running Ubuntu 17.10 64 bit, Mate 1.18.0, kernel 4.13.0-30-generic X86_64. I have not seen this problem for a long time and it's so long ago now I'm afraid that I don't recall whether it occurred after an update. I have attached current Xorg log.

I am also running Ubuntu 18.04 in Vbox and not seeing the issue.

Sorry I can't be of more help but can upload more current logs if of any use.

Revision history for this message
penalvch (penalvch) wrote :

Charlie, I'm closing this as per https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1704660/comments/3 given this is not reproducible on the originally reported hardware after switching to 64-bit, and applying updates.

Changed in xorg (Ubuntu):
status: Incomplete → Invalid
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