drm/i915: Resetting chip after gpu hang

Bug #1656658 reported by GSJ
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

After sleep/wake cycle, switching windows and text scrolls become very slow. Ubuntu GUI feels quite sluggish to the point of being unusable. I've been living with this issue for months, hoping next update might fix the problem, but no such luck! I've searched far and wide looking for a solution but everything I read so far doesn't appear to address the issue in current release. I believe I've all required updates(see below) but still no joy. In case I missed something, please point me to the solution.

I used 'ubuntu-bug xorg' so I'm assuming all required logs/info is already attached. In case not, I'm attaching dmesg.txt, i915_error_state, Xorg.0.log. Please let me know if you require any additional information.

Regards,
GSJ.

:lsb_release -rd
Description: Ubuntu 16.04 LTS
Release: 16.04

:uname -a
Linux gsj-X201-U 4.4.0-57-generic #78-Ubuntu SMP Fri Dec 9 23:50:32 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

:apt list --installed | grep mesa
libegl1-mesa/xenial,now 11.2.0-1ubuntu2 amd64 [installed,automatic]
libgl1-mesa-dri/xenial,now 11.2.0-1ubuntu2 amd64 [installed,automatic]
libgl1-mesa-glx/xenial,now 11.2.0-1ubuntu2 amd64 [installed,automatic]
libglapi-mesa/xenial,now 11.2.0-1ubuntu2 amd64 [installed,automatic]
libglu1-mesa/xenial,now 9.0.0-2.1 amd64 [installed,automatic]
libwayland-egl1-mesa/xenial,now 11.2.0-1ubuntu2 amd64 [installed,automatic]
mesa-utils/xenial,now 8.3.0-1 amd64 [installed]
mesa-vdpau-drivers/xenial,now 11.2.0-1ubuntu2 amd64 [installed,automatic]

:glxinfo | grep -i version
server glx version string: 1.4
client glx version string: 1.4
GLX version: 1.4
    Version: 11.2.0
    Max core profile version: 0.0
    Max compat profile version: 2.1
    Max GLES1 profile version: 1.1
    Max GLES[23] profile version: 2.0
OpenGL version string: 2.1 Mesa 11.2.0
OpenGL shading language version string: 1.20
OpenGL ES profile version string: OpenGL ES 2.0 Mesa 11.2.0
OpenGL ES profile shading language version string: OpenGL ES GLSL ES 1.0.16

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
BootLog:

CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sat Jan 14 16:46:09 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Core Processor Integrated Graphics Controller [17aa:215a]
MachineType: LENOVO 3680AQ6
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-57-generic root=UUID=dcd4589a-f35c-4041-9881-80947a1bc5ac ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/11/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: 6QET70WW (1.40 )
dmi.board.name: 3680AQ6
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6QET70WW(1.40):bd10/11/2012:svnLENOVO:pn3680AQ6:pvrThinkPadX201:rvnLENOVO:rn3680AQ6:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 3680AQ6
dmi.product.version: ThinkPad X201
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.12.2+16.04.20160415-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Tue Jan 10 23:00:54 2017
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 16401
 vendor LEN
xserver.version: 2:1.18.3-1ubuntu2

Revision history for this message
GSJ (gsj5) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status: New → Confirmed
Revision history for this message
pleabargain (dennisgdaniels) wrote :
Download full text (4.0 KiB)

same here

[480792.724209] i915 0000:00:02.0: Resetting chip after gpu hang
[480891.711862] i915 0000:00:02.0: Resetting chip after gpu hang
[480921.730873] i915 0000:00:02.0: Resetting chip after gpu hang
[481021.741292] i915 0000:00:02.0: Resetting chip after gpu hang
[481074.738249] i915 0000:00:02.0: Resetting chip after gpu hang
[481076.786219] asynchronous wait on fence i915:[global]:119f598 timed out
[481076.786225] asynchronous wait on fence i915:[global]:119f598 timed out
[481082.738877] i915 0000:00:02.0: Resetting chip after gpu hang
[481214.782761] i915 0000:00:02.0: Resetting chip after gpu hang
[481263.746811] i915 0000:00:02.0: Resetting chip after gpu hang
[481329.768112] i915 0000:00:02.0: Resetting chip after gpu hang
[482095.835483] i915 0000:00:02.0: Resetting chip after gpu hang
[482127.805459] i915 0000:00:02.0: Resetting chip after gpu hang
[482141.822294] i915 0000:00:02.0: Resetting chip after gpu hang
[482175.808296] i915 0000:00:02.0: Resetting chip after gpu hang
[482189.825129] i915 0000:00:02.0: Resetting chip after gpu hang
[482438.764190] i915 0000:00:02.0: Resetting chip after gpu hang
[482463.785751] i915 0000:00:02.0: Resetting chip after gpu hang
[482509.765620] i915 0000:00:02.0: Resetting chip after gpu hang
[482526.788268] i915 0000:00:02.0: Resetting chip after gpu hang
[482555.777973] i915 0000:00:02.0: Resetting chip after gpu hang

system info:
dgd@dgd-System-Product-Name:~$ inxi -Fxz
System: Host: dgd-System-Product-Name Kernel: 4.15.0-47-generic x86_64
          bits: 64 gcc: 7.3.0
          Desktop: Gnome 3.28.3 (Gtk 3.22.30-1ubuntu2)
          Distro: Ubuntu 18.04.2 LTS
Machine: Device: desktop Mobo: ASUSTeK model: P8Z77-V LX v: Rev X.0x serial: N/A
          BIOS: American Megatrends v: 2501 date: 07/21/2014
CPU: Quad core Intel Core i5-2500 (-MCP-)
          arch: Sandy Bridge rev.7 cache: 6144 KB
          flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 26476
          clock speeds: max: 3700 MHz 1: 2390 MHz 2: 2451 MHz 3: 2334 MHz
          4: 2380 MHz
Graphics: Card: Intel 2nd Generation Core Integrated Graphics Controller
          bus-ID: 00:02.0
          Display Server: x11 (X.Org 1.19.6 )
          drivers: intel (unloaded: modesetting,fbdev,vesa)
          Resolution: 1680x1050@59.95hz, 1920x1080@60.00hz
          OpenGL: renderer: Mesa DRI Intel Sandybridge Desktop
          version: 3.3 Mesa 18.2.8 Direct Render: Yes
Audio: Card-1 Intel 7 Series/C216 Family High Def. Audio Controller
          driver: snd_hda_intel bus-ID: 00:1b.0
          Card-2 Logitech Clear Chat Comfort USB Headset
          driver: USB Audio usb-ID: 001-003
          Card-3 Logitech H600 [Wireless Headset]
          driver: USB Audio usb-ID: 002-003
          Card-4 Logitech QuickCam Communicate MP/S5500
          driver: USB Audio usb-ID: 002-004
          Sound: Advanced Linux Sound Architecture v: k4.15.0-47-generic
Network: Card: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
          driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 03:00.0
          IF: eth0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 11752.3GB (59.5% used)
          ID...

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