Ubuntu
xorg package

X fonts and widgets disappear after suspend/resume cycle

Bug #1626288 reported by Samuel Ballé on 2016-09-21

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Expired	Medium	Unassigned

Bug Description

not all the time, but at some suspend/resume operations fonts disapear from gnome terminal, nm-applet and soffice which then show spaces and underscore placeholders instead of characters.
google chrome, thunderbird, firefox, virtualbox are not affected.
As it happens not at each suspend resume I find it hard to diagnose what is going wrong.
next time I will launch more apps to see wich ones are affected.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
Uname: Linux 4.4.0-36-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
BootLog:
/dev/sdb1: clean, 505825/14589952 files, 3844900/58349824 blocks
[[0;1;31mFAILED[0m] Failed to start Automatically refresh installed snaps.
See 'systemctl status snapd.refresh.service' for details.
[[0;32m OK [0m] Started Detect the available GPUs and deal with any system changes.
Starting Light Display Manager...
CompizPlugins:
(gconftool-2:18460): GConf-WARNING **: Client failed to connect to the D-BUS daemon:
Failed to connect to socket /tmp/dbus-NG2bGyKMRZ: Connection refused
Failed to get value for `/apps/compiz-1/general/screen0/options/active_plugins': No D-BUS daemon running
CompositorRunning: None
CurrentDesktop: i3
Date: Wed Sep 21 23:41:50 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer 4th Gen Core Processor Integrated Graphics Controller [1558:6504]
InstallationDate: Installed on 2016-07-27 (56 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Notebook W65_67SZ
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic root=UUID=ef4d32b1-8cd0-4f61-9e8e-a0a191b86e14 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/26/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05SB.02
dmi.board.asset.tag: Tag 12345
dmi.board.name: W65_67SZ
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05SB.02:bd08/26/2015:svnNotebook:pnW65_67SZ:pvrNotApplicable:rvnNotebook:rnW65_67SZ:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.name: W65_67SZ
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook
version.compiz: compiz 1:0.9.12.2+16.04.20160801.3-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Wed Sep 21 23:08:03 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 5941
vendor CMN
xserver.version: 2:1.18.3-1ubuntu2.3

Tags:

Revision history for this message

Samuel Ballé (sballe) wrote on 2016-09-21:

CurrentDmesg.txt Edit (175.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.6 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (226.8 KiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (377 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (69.6 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (13.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (518 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (5.9 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (317 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (196.8 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (610 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (24.8 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (26.1 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (6.8 KiB, text/plain; charset="utf-8")
drirc.txt Edit (901 bytes, text/plain; charset="utf-8")
xdpyinfo.txt Edit (11.5 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (459 bytes, text/plain; charset="utf-8")

Revision history for this message

Samuel Ballé (sballe) wrote on 2016-09-21:

I wanted to add my report to an existing bug : https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1434351
using exactly the same title and based on https://help.ubuntu.com/community/ReportingBugs info, I expected the launchpad to propose me to add to it instead of creating a new one.

Revision history for this message

penalvch (penalvch) wrote on 2016-09-25:

Samuel Ballé, thank you for reporting this and helping make Ubuntu better.

In order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

It is most helpful that after testing of the latest upstream kernel is complete, you mark this report Status Confirmed.

Lastly, to keep this issue relevant to upstream, please continue to test the latest mainline kernel as it becomes available.

Thank you for your help.