mouse pointer disappears

Bug #1608620 reported by Eliomar da Cruz Menezes
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

When I use a digitalizer table (Digital Drawing, Graphics Tablet) the mouse pointer disappears in Ubuntu 16.04.1. The pointer returns after remove the tablet.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
NonfreeKernelModules: wl
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Aug 1 14:02:55 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 bcmwl, 6.30.223.248+bdcom, 4.4.0-28-generic, x86_64: installed
 bcmwl, 6.30.223.248+bdcom, 4.4.0-31-generic, x86_64: installed
 virtualbox, 5.0.24, 4.4.0-31-generic, x86_64: installed
DpkgLog:

GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Dell Core Processor Integrated Graphics Controller [1028:0410]
InstallationDate: Installed on 2016-04-22 (101 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
LightdmDisplayLog: [dix] EventToCore: Not implemented yet
MachineType: Dell Inc. Latitude E4310
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=959f21fb-4421-4b9d-9046-89884d522284 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/20/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0D8H24
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd11/20/2010:svnDellInc.:pnLatitudeE4310:pvr0001:rvnDellInc.:rn0D8H24:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E4310
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160714-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Mon Aug 1 07:37:29 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 589
 vendor LGD
xserver.version: 2:1.18.3-1ubuntu2.2

Revision history for this message
Eliomar da Cruz Menezes (mazinhomenezes) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Eliomar da Cruz Menezes, thank you for reporting this and helping make Ubuntu better.

As per http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e4310/drivers?os=biosa an update to your computer's buggy, insecure, and outdated BIOS is available (A14). When you update to this following https://help.ubuntu.com/community/BIOSUpdate how does this improve the situation?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

Also, you don't have to create a new report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on how this improves the situation.
3) Please mark this report Status New.

If it's not reproducible, please mark this as Invalid.

Thank you for your help.

tags: added: bios-outdated-a14
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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