problem with sleep, suspend & hibernate (back light supected)

Bug #1604382 reported by Justice @Justal
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu
Expired
Undecided
Unassigned

Bug Description

When laptop lid is closed, the power, hdd & wifi led remain blue.
when the lid is re-opened, the screen remain blank (black no backlight at all)

Note: this happens across windows (except the oem windows 8.0 home edition that came with the laptop), Debian, CentOS and now Ubuntu.

The laptop is a Medion Akoya p7817

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 361.42 Tue Mar 22 18:10:58 PDT 2016
 GCC version: gcc version 5.3.1 20160413 (Ubuntu 5.3.1-14ubuntu2)
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
BootLog:

CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Tue Jul 19 13:02:30 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.8, 4.4.0-31-generic, x86_64: installed
 nvidia-361, 361.42, 4.4.0-31-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Pegatron 3rd Gen Core processor Graphics Controller [1b0a:20e4]
   Subsystem: Pegatron GK107M [GeForce GT 730M] [1b0a:20e4]
InstallationDate: Installed on 2016-07-19 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Medion Akoya P7817
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2023bd09-71bf-4555-bc6b-dd88d2d9e0fa ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/23/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 509
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: Akoya P7817
dmi.board.vendor: Medion
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Medion
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr509:bd01/23/2013:svnMedion:pnAkoyaP7817:pvr1.0:rvnMedion:rnAkoyaP7817:rvr1.0:cvnMedion:ct10:cvr1.0:
dmi.product.name: Akoya P7817
dmi.product.version: 1.0
dmi.sys.vendor: Medion
version.compiz: compiz 1:0.9.12.2+16.04.20160415-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Tue Jul 19 12:42:33 2016
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.3-1ubuntu2

Revision history for this message
Justice @Justal (justal1) wrote :
Revision history for this message
Paul White (paulw2u) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

Ubuntu 16.04 (xenial) reached end-of-standard-support on April 29, 2021.

I'm setting the status of this bug to 'Incomplete' as it's not seen any activity for some time. If this is still an issue when using a currently maintained release of Ubuntu then please let us know which one(s) otherwise this bug report can be left to expire in approximately 60 days time.

affects: xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status: Incomplete → Expired
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