Blank screen after boot

Bug #1586073 reported by NoBugs
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

The screen becomes black blank between BIOS screen and the login page. The black screen never goes away. This is random not after install, update or upgrade. Also after PC reboot it works fine, it is not persistent problem, once PC is loaded it works.

Ubuntu 16.04 LTS, Linux pm03 4.4.0-22-generic #39-Ubuntu SMP Thu May 5 16:53:32 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

lshw -C video *-display
       description: VGA compatible controller
       product: Sky Lake Integrated Graphics
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 06
       width: 64 bits
       clock: 33MHz
       capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
       configuration: driver=i915_bpo latency=0
       resources: irq:155 memory:de000000-deffffff memory:c0000000-cfffffff ioport:f000(size=64)

----- sample from journalctl.txt in attachement

May 26 10:03:59 pm03 kernel: BUG: unable to handle kernel paging request at 0000000000017860
May 26 10:03:59 pm03 kernel: IP: [<ffffffff810ca83e>] native_queued_spin_lock_slowpath+0xfe/0x170
May 26 10:03:59 pm03 kernel: PGD 0
May 26 10:03:59 pm03 kernel: Oops: 0002 [#1] SMP
May 26 10:03:59 pm03 kernel: Modules linked in: intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel snd_hda_intel kvm snd_hda_codec snd_hda_core snd_hwdep snd_pcm irqbypass snd_seq_midi crct10dif_pclmul snd_seq_midi_event crc32_pclmul snd_rawmidi aesni_intel aes_x86_64 lrw gf128mul glue_helper snd_seq ablk_helper cryptd snd_seq_device snd_timer snd serio_raw soundcore input_leds joydev btusb btrtl shpchp mei_me mei hci_uart btbcm btqca btintel bluetooth 8250_fintek mac_hid intel_lpss_acpi intel_lpss acpi_als kfifo_buf acpi_pad industrialio ipt_REJECT nf_reject_ipv4 xt_comment nf_log_ipv4 nf_log_common xt_LOG xt_multiport xt_limit xt_tcpudp xt_addrtype nf_conntrack_ipv4 nf_defrag_ipv4 xt_conntrack ip6table_filter ip6_tables nf_conntrack_netbios_ns nf_conntrack_broadcast nf_nat_ftp nf_nat nf_conntrack_ftp
May 26 10:03:59 pm03 kernel: nf_conntrack iptable_filter ip_tables parport_pc x_tables ppdev lp parport autofs4 btrfs xor raid6_pq hid_generic usbhid mxm_wmi i915_bpo intel_ips i2c_algo_bit e1000e drm_kms_helper syscopyarea sysfillrect ptp psmouse sysimgblt fb_sys_fops pps_core nvme drm ahci libahci wmi pinctrl_sunrisepoint video pinctrl_intel i2c_hid hid fjes
May 26 10:03:59 pm03 kernel: CPU: 3 PID: 576 Comm: systemd-udevd Not tainted 4.4.0-22-generic #39-Ubuntu
May 26 10:03:59 pm03 kernel: Hardware name: To Be Filled By O.E.M. To Be Filled By O.E.M./Z170 Extreme6+, BIOS P2.50 03/30/2016
May 26 10:03:59 pm03 kernel: task: ffff8804620f0ec0 ti: ffff88045faf4000 task.ti: ffff88045faf4000
....
---
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mike 1885 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=873b089c-bf09-437c-b777-98f2fe057ebf
InstallationDate: Installed on 2016-04-15 (78 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160323)
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-22-generic root=UUID=6be8fdbf-f8c0-4bd5-b72b-379ed2199d23 ro
ProcVersionSignature: Ubuntu 4.4.0-22.39-generic 4.4.8
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-22-generic N/A
 linux-backports-modules-4.4.0-22-generic N/A
 linux-firmware 1.157
Tags: xenial xenial
Uname: Linux 4.4.0-22-generic x86_64
UnreportableReason: The report belongs to a package that is not installed.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev root sambashare sudo www-data
_MarkForUpload: False
dmi.bios.date: 03/30/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P2.50
dmi.board.name: Z170 Extreme6+
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.50:bd03/30/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ170Extreme6+:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

NoBugs (nobugs-ubuntu)
affects: unity-control-center (Ubuntu) → xorg (Ubuntu)
description: updated
NoBugs (nobugs-ubuntu)
description: updated
description: updated
NoBugs (nobugs-ubuntu)
description: updated
Revision history for this message
penalvch (penalvch) wrote :

NoBugs, thank you for reporting this and helping make Ubuntu better.

Could you please run the following command once from a terminal:
apport-collect 1586073

tags: added: latest-bios-2.50
affects: xorg (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
NoBugs (nobugs-ubuntu) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
NoBugs (nobugs-ubuntu) wrote : CRDA.txt

apport information

Revision history for this message
NoBugs (nobugs-ubuntu) wrote : CurrentDmesg.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : IwConfig.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : JournalErrors.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : Lspci.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : Lsusb.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : ProcCpuinfo.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : ProcEnviron.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : ProcInterrupts.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : ProcModules.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : PulseList.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : RfKill.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : UdevDb.txt

apport information

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NoBugs (nobugs-ubuntu) wrote : WifiSyslog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

NoBugs, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

Revision history for this message
NoBugs (nobugs-ubuntu) wrote :

Hi Christopher, it looks like latest kernel 4.7.0-040700rc5 fixed the issue, I added the kernel-fixed-upstream-4.7-rc5 tag as instructed.

tags: added: kernel-fixed-upstream-4.7-rc5
Revision history for this message
penalvch (penalvch) wrote :

NoBugs, the next step is to fully reverse commit bisect from kernel 4.4 to 4.7-rc5 in order to identify the last bad commit, followed immediately by the first good one. Once this good commit has been identified, it may be reviewed for backporting. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

Also, the kernel release names are irrelevant for the purposes of bisecting.

After the fix commit (not kernel version) has been identified, then please mark this report Status Confirmed.

Thank you for your help.

tags: added: kernel-fixed-upstream needs-reverse-bisect
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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