Xorg freeze when see videos or animation 16.04

Bug #1575878 reported by Javier Antonio Nisa Avila
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Medium
Unassigned

Bug Description

When videos are played the system randomly freezes to start playing the video, or when it takes a few minutes. It also happens with animations webs. This happened with the previous kernel of 15.10 and with the current kernel of 16.04. The bios is the latest version and use public graphics drivers.

If I do not watch videos or animations I can work full days without freezing.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Wed Apr 27 21:01:26 2016
DistUpgraded: 2016-04-21 20:00:24,411 DEBUG icon theme changed, re-reading
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GpuHangFrequency: Continuously
GpuHangReproducibility: Occurs more often under certain circumstances
GpuHangStarted: Since before I upgraded
GraphicsCard:
 Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Atom Processor Z36xxx/Z37xxx Series Graphics & Display [17aa:2224]
InstallationDate: Installed on 2016-01-14 (104 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: LENOVO 20D9S00D00
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic.efi.signed root=UUID=3e293fa3-ec43-4f0a-a925-562901db8088 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to xenial on 2016-04-21 (6 days ago)
dmi.bios.date: 12/17/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: N15ET66W (1.26)
dmi.board.asset.tag: Not Available
dmi.board.name: Intel powered classmate PC
dmi.board.vendor: LENOVO
dmi.board.version: SDK0G00622 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrN15ET66W(1.26):bd12/17/2015:svnLENOVO:pn20D9S00D00:pvrThinkPad11e:rvnLENOVO:rnIntelpoweredclassmatePC:rvrSDK0G00622WIN:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20D9S00D00
dmi.product.version: ThinkPad 11e
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.12.2+16.04.20160415-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Wed Apr 27 21:00:01 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1161
 vendor IVO
xserver.version: 2:1.18.3-1ubuntu2

Revision history for this message
Javier Antonio Nisa Avila (javiernisa) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status: New → Confirmed
Revision history for this message
Javier Antonio Nisa Avila (javiernisa) wrote :

Solution Please!!!!!

Changed in xorg (Ubuntu):
importance: Undecided → Critical
Revision history for this message
penalvch (penalvch) wrote :

Javier Antonio Nisa Avila, thank you for reporting this and helping make Ubuntu better.

Could you please provide the missing information following https://wiki.ubuntu.com/X/Troubleshooting/Freeze ?

tags: added: latest-bios-1.26
Changed in xorg (Ubuntu):
importance: Critical → Medium
status: Confirmed → Incomplete
Revision history for this message
Javier Antonio Nisa Avila (javiernisa) wrote :

Add files requested

Revision history for this message
Javier Antonio Nisa Avila (javiernisa) wrote :
Revision history for this message
Javier Antonio Nisa Avila (javiernisa) wrote :
Changed in xorg (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: wily
Revision history for this message
penalvch (penalvch) wrote :

Javier Antonio Nisa Avila, regarding the attachments you provided previously, did you reproduce the problem, and then immediately gathered the logs?

Changed in xorg (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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