will not boot video

Bug #1574919 reported by Robert Renfro
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Seems that either the driver is not loading or the incorrect driver is being loaded. The system seems to be loading behind a blank screen. I hear the audio prompt for the login password and I can also see the hard drive running and going into standby as it does when the video is displayed. This is a dual boot system with Win 10 as the other OS. each OS has a 1 terabyte drive of it's own.

If I select the the ver, 16.04 LTS troubleshooting menu selection and then the "Repair" selection when it reaches the "do you want to upgrade ?" I enter d for details, the system then replys with "END" and I enter with a control-c, the system continues to boot and the video is restored. I have retried this several times as I have selected many menu selections and the only procedure that works is the one I have just detailed.

Ubuntu 16.04 LTS
Memory:14.9 GiB
Processor: AMD A6-5400K APU with Radeon(tm) HD Graphics × 2
Graphics: Gallium 0.4 on llvmpipe (LLVM 3.8, 128 bits)
OS Type: 64-bit
Disk: 968.2 GB
Motherboard MFG: Gigabyte

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.2.0-36.41-generic 4.2.8-ckt8
Uname: Linux 4.2.0-36-generic x86_64
.tmp.unity_support_test.1:

ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Mon Apr 25 17:53:12 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7540D] [1002:9991] (prog-if 00 [VGA controller])
   Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7540D] [1002:9991]
InstallationDate: Installed on 2016-04-03 (22 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-36-generic.efi.signed root=UUID=b8832a0c-2961-408d-8b33-7937d2387e52 ro recovery nomodeset
Renderer: Software
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
XorgLogOld:

dmi.bios.date: 03/12/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: F2A85XM-HD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF3:bd03/12/2013:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnF2A85XM-HD3:rvrTobefilledbyO.E.M.:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
version.compiz: compiz 1:0.9.12.2+16.04.20160415-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Mon Apr 25 18:52:12 2016
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.18.3-1ubuntu2

Revision history for this message
Robert Renfro (ac7kh) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Robert Renfro, thank you for reporting this and helping make Ubuntu better.

Could you please provide the missing information following https://wiki.ubuntu.com/DebuggingKernelBoot ?

tags: added: latest-bios-f3
Changed in xorg (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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