Mouse not working

[Sean]

I have a Cougar 450M gaming mouse. I am dual booting between Windows 10 and Xubuntu. The mouse works perfectly in Windows but fails dismally in any flavour of Ubuntu (tried Ubuntu, Lubuntu and Xubuntu) including during the OS installation phase.

On very rare occasion it will work when I boot into Ubuntu, but 9 out of 10 times the only functions available are the mouse buttons and scroll wheel.

There is also a DPI adjustment button on the 450M which cycles through the various available settings and changes colour based on the current DPI setting. I have noted that if you press the button once, the button changes colour as expected, but if you continue to press the button, nothing happens. It seems to freeze on that setting.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3
Uname: Linux 4.2.0-30-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
BootLog:

CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: XFCE
Date: Tue Mar 8 10:52:02 2016
DistUpgraded: Fresh install
DistroCodename: wily
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Pitcairn PRO [Radeon HD 7850 / R7 265 / R9 270 1024SP] [1002:6819] (prog-if 00 [VGA controller])
   Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:2730]
InstallationDate: Installed on 2016-03-03 (4 days ago)
InstallationMedia: Xubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Gigabyte Technology Co., Ltd. Z87-D3HP
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-30-generic.efi.signed root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: xorg
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/12/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z87-D3HP-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd08/12/2014:svnGigabyteTechnologyCo.,Ltd.:pnZ87-D3HP:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ87-D3HP-CF:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: Z87-D3HP
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Tue Mar 8 10:48:41 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.17.2-1ubuntu9.1
xserver.video_driver: radeon

[penalvch (penalvch)]

Sean, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[Sean (infidelus)]

Hi Christopher.

I downloaded the xenial-desktop-amd64 ISO last night, imaged it to USB and have just tested running it in live mode. Unfortunately it's exactly the same. The mouse buttons work, but the pointer won't move at all.

[penalvch (penalvch)]

Sean, could you please plug in the mouse, and then provide the full output of the following terminal command:
usb-devices

[Sean (infidelus)]

Christopher,

I've just booted into my Xubuntu install to run usb-devices. Typically the mouse worked on this particular instance. I ran the command anyway.

I then rebooted straight into the live version of xenial that I downloaded last night. The mouse was back to not working and I've run the same command to see if there are any differences.

I've combined and attached the output from both tries to this comment as usb-devices.txt.

[penalvch (penalvch)]

Sean, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

[Sean (infidelus)]

Hello Christopher,

As requested I've downloaded and installed the latest available upstream kernel files located in the v4.5-wily foler following the install notes linked in your previous message:

linux-headers-4.5.0-040500-generic_4.5.0-040500.201603140130_amd64.deb
linux-headers-4.5.0-040500_4.5.0-040500.201603140130_all.deb
linux-image-4.5.0-040500-generic_4.5.0-040500.201603140130_amd64.deb

I then rebooted and selected Advanced options for Ubuntu and Ubuntu, with Linux 4.5.0-040500-generic.

Unfortunately the issue still remains. The mouse buttons still function but the cursor does not move from the centre of the screen.

[Peter Gervai (grin)]

This may be related:
https://unix.stackexchange.com/questions/207999/mouse-recognized-as-keyboard-xinput-fedora-22

[Sean (infidelus)]

Gosh, this is an old post.

Thanks for the link. Sadly I no longer have the Cougar mouse so can't test the fix.

[penalvch (penalvch)]

As per https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1554471/comments/9 .