Ubuntu
xorg package

[Samsung NP940Z5L-X01US] Trackpad doesn't work after login

Bug #1532500 reported by David on 2016-01-10

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Invalid	High	Unassigned

Bug Description

On a Samsung Ativ Book 9 Pro laptop, Ubuntu 15.10

Prior to login, the trackpad moves the cursor.
After login, the trackpad does not move the cursor. The touchscreen works as expected for clicking and region-selecting.

I expected the trackpad and the touchscreen to work simultaneously.

An external USB mouse works normally before and after login.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-23.28-generic 4.2.6
Uname: Linux 4.2.0-23-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sat Jan 9 18:41:06 2016
DistUpgraded: Fresh install
DistroCodename: wily
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Device [8086:191b] (rev 06) (prog-if 00 [VGA controller])
Subsystem: Samsung Electronics Co Ltd Device [144d:c12b]
Subsystem: Samsung Electronics Co Ltd Device [144d:c12b]
InstallationDate: Installed on 2015-12-22 (18 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 940Z5L
ProcEnviron:
LANGUAGE=en_US
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic.efi.signed root=UUID=24c27814-5135-4a80-9ce1-b932e2513949 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/20/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P04AFC.084.151020.SH
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP940Z5L-X01US
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL8554A1H-C01-G001-S0001+10.0.10240
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP04AFC.084.151020.SH:bd10/20/2015:svnSAMSUNGELECTRONICSCO.,LTD.:pn940Z5L:pvrP04AFC:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP940Z5L-X01US:rvrSGL8554A1H-C01-G001-S0001+10.0.10240:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 940Z5L
dmi.product.version: P04AFC
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Sat Jan 9 18:08:08 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 16714
vendor SDC
xserver.version: 2:1.17.2-1ubuntu9.1

Tags:

Revision history for this message

David (david-webber) wrote on 2016-01-10:

BootLog.txt Edit (3.9 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (93.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.5 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.6 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (46.5 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (113.3 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (1.0 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (7.1 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (6.9 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (4.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (516 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (8.8 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (181.5 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (612 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (23.0 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (26.1 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (10.0 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (11.6 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (415 bytes, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2016-01-10:

David, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

Changed in xorg (Ubuntu):
importance:	Undecided → Medium
status:	New → Incomplete

Revision history for this message

David (david-webber) wrote on 2016-01-10:

Hi Christopher,

Thanks for your prompt reply.
I downloaded xenial-dexktop-amd64.iso dated 07-Jan-2016 08:56 and booted from USB.

It took me directly to the desktop, so I didn't test on the login screen.
On the desktop, external mouse and touchscreen work as expected. The trackpad is unresponsive.

In unity-control-center->all settings->Mouse & Trackpad I tried toggling the touchpad off and on. No effect.

The Samsung ativ book 9 pro has a trackpad-on/off function key (Fn-F5). Also no effect.

Let me know how else I can help.

penalvch (penalvch) on 2016-01-10

tags:	added: xenial
Changed in xorg (Ubuntu):
importance:	Medium → High
status:	Incomplete → Triaged

Revision history for this message

penalvch (penalvch) wrote on 2016-01-12:

David, could you please post the results of the following terminal command:
usb-devices

Changed in xorg (Ubuntu):
status:	Triaged → Incomplete

Revision history for this message

David (david-webber) wrote on 2016-01-12:

Download full text (3.8 KiB)

dwebber@ativ:~$ sudo usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=16
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.02
S: Manufacturer=Linux 4.2.0-23-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=046d ProdID=c52b Rev=12.03
S: Manufacturer=Logitech
S: Product=USB Receiver
C: #Ifs= 3 Cfg#= 1 Atr=a0 MxPwr=98mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=01 Driver=usbhid
I: If#= 1 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=02 Driver=usbhid
I: If#= 2 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid

T: Bus=01 Lev=01 Prnt=01 Port=01 Cnt=02 Dev#= 3 Spd=480 MxCh= 4
D: Ver= 2.10 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=2109 ProdID=2812 Rev=0b.e0
S: Manufacturer=VIA Labs, Inc.
S: Product=USB2.0 Hub
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=02 Cnt=03 Dev#= 4 Spd=1.5 MxCh= 0
D: Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=046d ProdID=c31c Rev=64.00
S: Manufacturer=Logitech
S: Product=USB Keyboard
C: #Ifs= 2 Cfg#= 1 Atr=a0 MxPwr=90mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=01 Driver=usbhid
I: If#= 1 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid

T: Bus=01 Lev=01 Prnt=01 Port=04 Cnt=04 Dev#= 9 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=2a94 ProdID=53e1 Rev=02.00
S: Manufacturer=G2Touch
S: Product=Multi-Touch by G2TSP
C: #Ifs= 2 Cfg#= 1 Atr=a0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=02 Driver=usbhid
I: If#= 1 Alt= 0 #EPs= 2 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid

T: Bus=01 Lev=01 Prnt=01 Port=05 Cnt=05 Dev#= 6 Spd=12 MxCh= 0
D: Ver= 2.01 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=0cf3 ProdID=e300 Rev=00.01
C: #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I: If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T: Bus=01 Lev=01 Prnt=01 Port=07 Cnt=06 Dev#= 7 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=2232 ProdID=1078 Rev=00.01
S: Manufacturer=Generic
S: Product=ATIV Real HD Camera
S: SerialNumber=200901010001
C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I: If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 8
D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev=04.02
S: Manufacturer=Linux 4.2.0-23-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=02 Lev=01 Prnt=01 ...

dwebber@ativ:~$ sudo usb-devices

T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh=16
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=04.02
S:  Manufacturer=Linux 4.2.0-23-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=12  MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=046d ProdID=c52b Rev=12.03
S:  Manufacturer=Logitech
S:  Product=USB Receiver
C:  #Ifs= 3 Cfg#= 1 Atr=a0 MxPwr=98mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=01 Driver=usbhid
I:  If#= 1 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=usbhid
I:  If#= 2 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=00 Prot=00 Driver=usbhid

T:  Bus=01 Lev=01 Prnt=01 Port=01 Cnt=02 Dev#=  3 Spd=480 MxCh= 4
D:  Ver= 2.10 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=2109 ProdID=2812 Rev=0b.e0
S:  Manufacturer=VIA Labs, Inc.         
S:  Product=USB2.0 Hub             
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=01 Lev=01 Prnt=01 Port=02 Cnt=03 Dev#=  4 Spd=1.5 MxCh= 0
D:  Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=046d ProdID=c31c Rev=64.00
S:  Manufacturer=Logitech
S:  Product=USB Keyboard
C:  #Ifs= 2 Cfg#= 1 Atr=a0 MxPwr=90mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=01 Driver=usbhid
I:  If#= 1 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=00 Prot=00 Driver=usbhid

T:  Bus=01 Lev=01 Prnt=01 Port=04 Cnt=04 Dev#=  9 Spd=12  MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=2a94 ProdID=53e1 Rev=02.00
S:  Manufacturer=G2Touch
S:  Product=Multi-Touch by G2TSP
C:  #Ifs= 2 Cfg#= 1 Atr=a0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=usbhid
I:  If#= 1 Alt= 0 #EPs= 2 Cls=03(HID  ) Sub=00 Prot=00 Driver=usbhid

T:  Bus=01 Lev=01 Prnt=01 Port=05 Cnt=05 Dev#=  6 Spd=12  MxCh= 0
D:  Ver= 2.01 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=0cf3 ProdID=e300 Rev=00.01
C:  #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I:  If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T:  Bus=01 Lev=01 Prnt=01 Port=07 Cnt=06 Dev#=  7 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=2232 ProdID=1078 Rev=00.01
S:  Manufacturer=Generic
S:  Product=ATIV Real HD Camera
S:  SerialNumber=200901010001
C:  #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I:  If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 8
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=04.02
S:  Manufacturer=Linux 4.2.0-23-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#=  2 Spd=5000 MxCh= 4
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=2109 ProdID=0812 Rev=0b.e1
S:  Manufacturer=VIA Labs, Inc.         
S:  Product=USB3.0 Hub             
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

T:  Bus=02 Lev=02 Prnt=02 Port=02 Cnt=01 Dev#=  3 Spd=5000 MxCh= 0
D:  Ver= 3.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 9 #Cfgs=  2
P:  Vendor=0bda ProdID=8153 Rev=30.00
S:  Manufacturer=Realtek
S:  Product=USB 10/100/1000 LAN
S:  SerialNumber=000002000000
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=256mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=00 Driver=r8152

penalvch (penalvch) on 2016-01-12

Changed in xorg (Ubuntu):
status:	Incomplete → Triaged

Revision history for this message

Queeq (i-queeq) wrote on 2016-01-23:

The same problem for Linux Mint 17.3. Tried booting with 4.4.0 kernel - the problem persists.

Revision history for this message

Queeq (i-queeq) wrote on 2016-01-23:

Sorry, forgot to mention that I experience this problem on Samsung Ativ Book 9 Spin (which I believe is pretty much similar to Pro).

penalvch (penalvch) on 2016-01-23

summary:

- Trackpad doesn't work after login
+ [Samsung NP940Z5L-X01US] Trackpad doesn't work after login

Revision history for this message

David (david-webber) wrote on 2016-01-27:

I noticed that the trackpad is working after installing

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-wily/linux-image-4.4.0-040400-generic_4.4.0-040400.201601101930_amd64.deb

and

linux-firmware 1.55 from http://packages.ubuntu.com/xenial/all/linux-firmware/download

Revision history for this message

Queeq (i-queeq) wrote on 2016-01-27:

I confirm that this recipe fixes the problem. Thank you very much!

Revision history for this message

David (david-webber) wrote on 2016-02-18:

#10

Problem fixed in xenial daily build Feb 17 2016.

Revision history for this message

penalvch (penalvch) wrote on 2016-02-18:

#11

David, would you need a backport to a release prior to Xenial?

If not, please mark this as Status Invalid.

Changed in xorg (Ubuntu):
status:	Triaged → Incomplete

Revision history for this message

David (david-webber) wrote on 2016-02-18:

#12

Marked as invalid. Thanks for your attention!

Changed in xorg (Ubuntu):
status:	Incomplete → Invalid

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[Samsung NP940Z5L-X01US] Trackpad doesn't work after login

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