Xorg freeze

Bug #1532496 reported by m
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

Keyboard stopped responding first, but the mouse seemed to work, then it disappeared and the whole thing locked up requiring a hard reboot.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.16.0-57.77~14.04.1-generic 3.16.7-ckt20
Uname: Linux 3.16.0-57-generic i686
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.19
Architecture: i386
CompizPlugins: [core,composite,opengl,decor,compiztoolbox,gnomecompat,imgpng,workarounds,resize,place,grid,move,regex,shift,mousepoll,unitymtgrabhandles,switcher,vpswitch,session,wall,wobbly,scale,expo]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sat Jan 9 16:12:08 2016
DistUpgraded: 2014-12-05 16:05:22,968 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Very infrequently
GraphicsCard:
 Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
   Subsystem: Toshiba America Info Systems Device [1179:f910]
InstallationDate: Installed on 2010-08-28 (1960 days ago)
InstallationMedia: Ubuntu-Netbook 10.04 "Lucid Lynx" - Release i386 (20100429.4)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 0930:0227 Toshiba Corp.
 Bus 001 Device 003: ID 1a40:0101 Terminus Technology Inc. Hub
 Bus 001 Device 002: ID 04f2:b446 Chicony Electronics Co., Ltd
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: TOSHIBA Satellite C55-B
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-57-generic root=UUID=8fd0ae1b-f68f-46d7-91a9-7fc0a6f0bd1e ro splash vga=789 quiet splash resume=/dev/sda5 acpi_backlight=vendor acpi_osi=Linux vt.handoff=7
SourcePackage: xorg
Symptom: display
SystemImageInfo: Error: [Errno 2] No such file or directory: 'system-image-cli'
Title: Xorg freeze
UpgradeStatus: Upgraded to trusty on 2014-12-05 (400 days ago)
dmi.bios.date: 11/27/2014
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.60
dmi.board.asset.tag: *
dmi.board.name: ZBWAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnTOSHIBA:bvr1.60:bd11/27/2014:svnTOSHIBA:pnSatelliteC55-B:pvrPSCMLU-0510E4:rvnTOSHIBA:rnZBWAA:rvr1.00:cvnToBeFilledByO.E.M.:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: Satellite C55-B
dmi.product.version: PSCMLU-0510E4
dmi.sys.vendor: TOSHIBA
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Sat Jan 9 15:57:59 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 17223
 vendor SDC
xserver.version: 2:1.15.1-0ubuntu2.7

Revision history for this message
m (anonymouser) wrote :
Revision history for this message
penalvch (penalvch) wrote :

m, thank you for reporting this and helping make Ubuntu better.

As per http://support.toshiba.com/support/driversResults?freeText=1200009386 an update to your computer's buggy and outdated BIOS is available (5.10). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status New. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

tags: added: bios-outdated-5.10
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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