Touchpad not working on ASUS X401U after update to 14.10

Bug #1479226 reported by Ainx Arie
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

After finishing update 14.10 from 14.04 my ASUS Laptop X401U the touchpad not working at all.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.16.0-45.60~14.04.1-generic 3.16.7-ckt14
Uname: Linux 3.16.0-45-generic i686
.tmp.unity.support.test.1:

ApportVersion: 2.14.7-0ubuntu8.5
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Wed Jul 29 13:32:56 2015
DistUpgraded: 2015-07-29 12:12:25,436 DEBUG enabling apt cron job
DistroCodename: utopic
DistroVariant: ubuntu
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 7340] [1002:9808] (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:14b7]
InstallationDate: Installed on 2015-07-25 (3 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release i386 (20150218.1)
MachineType: ASUSTeK COMPUTER INC. X401U
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-45-generic root=UUID=18c21cd5-914b-436c-8a19-6dccf28826b1 ro quiet splash vt.handoff=7
Renderer: Software
SourcePackage: xorg
UpgradeStatus: Upgraded to utopic on 2015-07-29 (0 days ago)
dmi.bios.date: 08/24/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X401U.310
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X401U
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX401U.310:bd08/24/2012:svnASUSTeKCOMPUTERINC.:pnX401U:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX401U:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X401U
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Wed Jul 29 13:15:43 2015
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.16.0-1ubuntu1.2~trusty2

Revision history for this message
Ainx Arie (ainx666) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Ainx Arie, thank you for reporting this and helping make Ubuntu better. As per https://www.asus.com/Notebooks/X401U/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (313). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

tags: added: bios-outdated-313
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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