Resolution is incorrect; screen mostly occluded

Bug #1464365 reported by Barry Warsaw
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

I have a 3440x1440 monitor and after today's full dist-upgrade, most of the screen real-estate is unusable. I see a small rectangular patch in the lower left corner, and on this patch I can right-button to bring up the menu. While the rest of the screen will display the cursor, it is neither the correct background color (nor can it be set to the right color; it's just black), and the rest of the screen will not respond to mouse clicks at all.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-20.20-generic 3.19.8
Uname: Linux 3.19.0-20-generic x86_64
ApportVersion: 2.17.3-0ubuntu4
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
Date: Thu Jun 11 15:02:35 2015
DistUpgraded: Fresh install
DistroCodename: wily
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
 VMware SVGA II Adapter [15ad:0405] (prog-if 00 [VGA controller])
   Subsystem: VMware SVGA II Adapter [15ad:0405]
InstallationDate: Installed on 2014-11-22 (201 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20141120)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 004: ID 0e0f:0008 VMware, Inc.
 Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub
 Bus 002 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: VMware, Inc. VMware Virtual Platform
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-20-generic root=UUID=9d28685f-2eae-4d72-8bdc-73fd28aba577 ro
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/20/2014
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd05/20/2014:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.
version.compiz: compiz 1:0.9.12.1+15.10.20150511-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-3
version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.2-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Thu Jun 11 14:57:39 2015
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input VMware VMware Virtual USB Mouse MOUSE, id 7
 input AT Translated Set 2 keyboard KEYBOARD, id 8
 input ImPS/2 Generic Wheel Mouse MOUSE, id 9
xserver.errors:
 No surface to present from.
 No surface to present from.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs: Output Virtual2 Virtual3 Virtual4 Virtual5 Virtual6 Virtual7 Virtual8
xserver.version: 2:1.17.1-0ubuntu4
xserver.video_driver: vmware

Revision history for this message
Barry Warsaw (barry) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Barry Warsaw, thank you for reporting this and helping make Ubuntu better. Could you please advise which update precisely caused the regression?

tags: added: regression-update
Changed in xorg (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Brian Murray (brian-murray) wrote :

Christopher, the regression-update tag is for bugs resulting from installing a package from the -updates pocket. Since Wily is not a Stable Release there is no -updates pocket and this bug should not be tagged regression-update.

tags: removed: regression-update
penalvch (penalvch)
tags: added: regression-release
Revision history for this message
Barry Warsaw (barry) wrote :

Through a process of disk snapshotting, apt-mark holding certain packages, and bisecting the dist-upgrade, I've narrowed it down to one of the following packages. I'm unable to narrow it down any further. This is the output of `apt-get dist-upgrade --dry-run`

The following packages will be upgraded:
  xserver-common xserver-xorg-core xserver-xorg-video-ati
  xserver-xorg-video-intel xserver-xorg-video-nouveau
  xserver-xorg-video-radeon xserver-xorg-video-vmware xvfb
8 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Inst xserver-common [2:1.17.1-0ubuntu3] (2:1.17.1-0ubuntu4 Ubuntu:15.10/wily [all])
Inst xserver-xorg-core [2:1.17.1-0ubuntu3] (2:1.17.1-0ubuntu4 Ubuntu:15.10/wily [amd64])
Inst xserver-xorg-video-radeon [1:7.5.0-1ubuntu2] (1:7.5.0-1ubuntu3 Ubuntu:15.10/wily [amd64])
Inst xserver-xorg-video-ati [1:7.5.0-1ubuntu2] (1:7.5.0-1ubuntu3 Ubuntu:15.10/wily [amd64])
Inst xserver-xorg-video-intel [2:2.99.917-1~exp1ubuntu2.2] (2:2.99.917-1~exp1ubuntu3 Ubuntu:15.10/wily [amd64])
Inst xserver-xorg-video-nouveau [1:1.0.11-1ubuntu2build1] (1:1.0.11-1ubuntu3 Ubuntu:15.10/wily [amd64])
Inst xserver-xorg-video-vmware [1:13.1.0-0ubuntu1build1] (1:13.1.0-0ubuntu1build2 Ubuntu:15.10/wily [amd64])
Inst xvfb [2:1.17.1-0ubuntu3] (2:1.17.1-0ubuntu4 Ubuntu:15.10/wily [amd64])
Conf xserver-common (2:1.17.1-0ubuntu4 Ubuntu:15.10/wily [all])
Conf xserver-xorg-core (2:1.17.1-0ubuntu4 Ubuntu:15.10/wily [amd64])
Conf xserver-xorg-video-radeon (1:7.5.0-1ubuntu3 Ubuntu:15.10/wily [amd64])
Conf xserver-xorg-video-ati (1:7.5.0-1ubuntu3 Ubuntu:15.10/wily [amd64])
Conf xserver-xorg-video-intel (2:2.99.917-1~exp1ubuntu3 Ubuntu:15.10/wily [amd64])
Conf xserver-xorg-video-nouveau (1:1.0.11-1ubuntu3 Ubuntu:15.10/wily [amd64])
Conf xserver-xorg-video-vmware (1:13.1.0-0ubuntu1build2 Ubuntu:15.10/wily [amd64])
Conf xvfb (2:1.17.1-0ubuntu4 Ubuntu:15.10/wily [amd64])

The other bit of information I can give is that if I apt-mark unhold all of these except xserver-xorg-video-vmware, when I reboot I get a "low graphics" warning and get dumped into a text console. If I unhold them all, I get the screen occlusion as described above.

Changed in xorg (Ubuntu):
status: Incomplete → New
penalvch (penalvch)
Changed in xorg (Ubuntu):
status: New → Triaged
Revision history for this message
Barry Warsaw (barry) wrote :

Hi. Is there anything else I can do to help debug/fix this issue? It's still a problem with the latest dist-upgrade on wily and it makes my desktop unusable.

Revision history for this message
Barry Warsaw (barry) wrote :

A few more data points.

I booted stable Vivid, then dist-upgraded to Wily. When I open the Displays setting, the highest resolution I'm offered is 16:9 at 2560x1440. There's no option to go to 3440x1440, which is the native resolution of this monitor.

Debian unstable seems to have no problems displaying at the native resolution.

Revision history for this message
Barry Warsaw (barry) wrote :

Today's dist-upgrade, which pulled in new xserver-xorg-core 2:1.17-2-1ubuntu7 and a new unity 7.3.2+15.10.20150921-0ubuntu1 seems to have restored my full desktop. Closing as invalid for now. Will reopen if the problem recurs.

Changed in xorg (Ubuntu):
status: Triaged → Invalid
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