Display refresh issue

[Chris Capobianco]

Laptop and external display do not always refresh properly, typically leaving previous content when switching desktops or when changing window focus. Other times not all the content is rendered until the cursor is swiped through this region or a window is selected, revealing the actual content.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.16.0-37.51~14.04.1-generic 3.16.7-ckt9
Uname: Linux 3.16.0-37-generic x86_64
NonfreeKernelModules: sep3_15 pax nvidia wl
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 331.113 Mon Dec 1 21:08:13 PST 2014
 GCC version: gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1)
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Tue May 19 10:26:07 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: No
GraphicsCard:
 Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:171d]
   Subsystem: ASUSTeK Computer Inc. Device [1043:171d]
InstallationDate: Installed on 2015-04-22 (27 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: ASUSTeK COMPUTER INC. G751JM
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-37-generic.efi.signed root=UUID=2eed1689-3bf9-4e83-98a0-f8cc8f7d146f ro plymouth:debug splash quiet drm.debug=0xe vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/11/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: G751JM.205
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G751JM
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrG751JM.205:bd07/11/2014:svnASUSTeKCOMPUTERINC.:pnG751JM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG751JM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: G751JM
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Fri May 15 12:34:52 2015
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
 NVIDIA(0): Failed to initiate mode change.
 NVIDIA(0): Failed to complete mode change
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1132
 vendor LGD
xserver.version: 2:1.16.0-1ubuntu1.2~trusty2

[penalvch (penalvch)]

Chris Capobianco, thank you for reporting this and helping make Ubuntu better. As per http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G751JM/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (206). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

[Chris Capobianco (ccapo-astro)]

Hello Christopher,

I updated the BIOS to the latest version, however the problem still
persists though it is much less pronounced and occurs less frequently.

Here is the output from the commands:

sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

G751JM.206
09/15/2014

If you have any other suggestions, please let me know.

Thank You,

Chris Capobianco

On Sat, May 23, 2015 at 10:06 AM, Christopher M. Penalver <
<email address hidden>> wrote:

> Chris Capobianco, thank you for reporting this and helping make Ubuntu
> better. As per
> http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G751JM/HelpDesk_Download/
> an update to your computer's buggy and outdated BIOS is available (206).
> If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> If it doesn't, could you please both specify what happened, and provide
> the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status New.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-206
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1456678
>
> Title:
> Display refresh issue
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> Laptop and external display do not always refresh properly, typically
> leaving previous content when switching desktops or when changing
> window focus. Other times not all the content is rendered until the
> cursor is swiped through this region or a window is selected,
> revealing the actual content.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8.1
> ProcVersionSignature: Ubuntu 3.16.0-37.51~14.04.1-generic 3.16.7-ckt9
> Uname: Linux 3.16.0-37-generic x86_64
> NonfreeKernelModules: sep3_15 pax nvidia wl
> .proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory:
> '/proc/driver/nvidia/gpus/0'
> .proc.driver.nvidia.registry: Binary: ""
> .proc.driver.nvidia.version:
> NVRM version: NVIDIA UNIX x86_64 Kernel Module 331.113 Mon Dec 1
> 21:08:13 PST 2014
> GCC version: gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1)
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.14.1-0ubuntu3.10
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> Date: Tue May 19 10:26:07 2015
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> ExtraDebuggingInterest: No
> GraphicsCard:
> Intel C...

[penalvch (penalvch)]

Chris Capobianco, to see if this is already resolved in a later version of Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]