Ubuntu
xorg package

touchpad not detected

Bug #1448665 reported by beethoven on 2015-04-26

This bug affects 2 people

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xorg (Ubuntu)

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High

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Affecting:	xorg (Ubuntu)
Filed here by:	beethoven
When:	2015-04-26
Completed:	2015-07-03

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Status	Importance
	High

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	Nobody
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Bug Description

Installation of Kubuntu 15.04 did not detect touchpad on Acer Aspire E 11 (ES1 111M-C405)

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Uname: Linux 3.19.0-15-generic i686
ApportVersion: 2.17.2-0ubuntu1
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Sun Apr 26 08:34:55 2015
DistUpgraded: Fresh install
DistroCodename: vivid
DistroVariant: ubuntu
ExtraDebuggingInterest: No
GraphicsCard:
Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:0933]
InstallationDate: Installed on 2015-04-25 (0 days ago)
InstallationMedia: Kubuntu 15.04 "Vivid Vervet" - Release i386 (20150422)
MachineType: Acer Aspire ES1-111M
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=275b765b-2141-42e2-8f2f-6b54cf562422 ro quiet splash i8042.reset i8042.nomux i8942.nophp i8042.noloop vt.handoff=7
SourcePackage: xorg
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.08
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: R2
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.08:bd08/20/2014:svnAcer:pnAspireES1-111M:pvrV1.08:rvnAcer:rnR2:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire ES1-111M
dmi.product.version: V1.08
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.60-2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.2-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
xserver.bootTime: Sun Apr 26 08:07:52 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 9052
vendor AUO
xserver.version: 2:1.17.1-0ubuntu3

Tags: Edit Tag help

beethoven (jasmartin33) wrote on 2015-04-26:

BootLog.txt Edit (9.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (59.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.5 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.2 MiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (52.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (22.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (493 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (120.5 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (19.9 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (22.6 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (4.0 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (6.8 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (401 bytes, text/plain; charset="utf-8")

Launchpad Janitor (janitor) wrote on 2015-04-27:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status:	New → Confirmed

Alberto Salvia Novella (es20490446e) on 2015-04-28

Changed in xorg (Ubuntu):
importance:	Undecided → High

Christopher M. Penalver (penalvch) wrote on 2015-05-02:

beethoven, thank you for reporting this and helping make Ubuntu better. As per http://us.acer.com/ac/en/US/content/drivers an update to your computer's buggy and outdated BIOS is available (1.10). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

tags:	added: bios-outdated-1.10
Changed in xorg (Ubuntu):
status:	Confirmed → Incomplete

beethoven (jasmartin33) wrote on 2015-05-03: Re: [Bug 1448665] Re: touchpad not detected

Download full text (4.6 KiB)

While I was preparing to update bios I noticed that there were 2 settings for touchpad in the bios menus. Mine was set to "advanced" so I set it to the first option and booted. The touchpad now works. You have my apologies for the incorrect bug report.
jim clawson

On Saturday, May 2, 2015 10:45 AM, Christopher M. Penalver <email address hidden> wrote:

beethoven, thank you for reporting this and helping make Ubuntu better.
As per http://us.acer.com/ac/en/US/content/drivers an update to your
computer's buggy and outdated BIOS is available (1.10). If you update to
this following https://help.ubuntu.com/community/BIOSUpdate does it
change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status Confirmed.

Thank you for your understanding.

** Tags added: bios-outdated-1.10

** Changed in: xorg (Ubuntu)
Status: Confirmed => Incomplete

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report.
https://bugs.launchpad.net/bugs/1448665

Title:
touchpad not detected

Status in xorg package in Ubuntu:
Incomplete

Bug description:
Installation of Kubuntu 15.04 did not detect touchpad on Acer Aspire
E 11 (ES1 111M-C405)

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touchpad not detected

Bug Description

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Ubuntu
xorg package