1002:4337 radeon driver on lubuntu 14.04-15.10 displays white flickering scan lines and occasional parts of the windows on external monitor

Bug #1442378 reported by Guilhermino
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

On a Compaq Presario 2500 laptop with an Ati IGP 345M graphics card, when connected to an external monitor ( SAMSUNG P2470HD - FullHD monitor/tv ) through a VGA analog connection, and using the latest open radeon driver on Lubuntu 14.04.2 with all the latest updates, when using the native resolution ( 1920x1080@60 ) of the monitor, and even at lower ones, except the lowest, there are small white lines flickering all over the display especially when there is movement in the windows or menus, and sometimes even small fragments of the window contents appear momentarily across different parts of the monitor. This does not happen when using a Windows XP installation on the same laptop with the same monitor and with the same D-Sub cable.

I've tried to install the fglrx driver, but there seems to be none available for this card either on the AMD website nor on the additional drivers repository of lubuntu. Installing the fglrx driver, the card was never recognised. The command "sudo amdconfig --initial" returns the error message: "amdconfig: No supported adapters detected".

---
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
DistUpgraded: 2014-08-20 18:45:34,637 DEBUG enabling apt cron job
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] RS200M [Radeon IGP 330M/340M/345M/350M] [1002:4337] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Radeon IGP 345M [103c:0850]
InstallationDate: Installed on 2014-05-11 (511 days ago)
InstallationMedia: Lubuntu 13.10 "Saucy Salamander" - Release i386 (20131016)
LightdmGreeterLogOld:
 ** (lightdm-gtk-greeter:1405): WARNING **: Failed to load user image: Failed to open file '/home/pai/.face': No such file or directory
 g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting.
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Hewlett-Packard Presario 2500 (DP877E)
Package: xorg 1:7.7+1ubuntu8.1
PackageArchitecture: i386
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   3.3V
  32-bit
  PC Card
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-49-generic root=UUID=14f7c35f-caf9-4149-b29a-3423e08c9b33 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-49.83-generic 3.13.11-ckt17
Tags: trusty ubuntu
Uname: Linux 3.13.0-49-generic i686
UpgradeStatus: Upgraded to trusty on 2014-08-20 (410 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 08/29/2003
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: KF_KH.F.13
dmi.board.name: 0850
dmi.board.vendor: Hewlett-Packard
dmi.board.version: NS570 Version PQ1B56
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrKF_KH.F.13:bd08/29/2003:svnHewlett-Packard:pnPresario2500(DP877E):pvrKH.F.13:rvnHewlett-Packard:rn0850:rvrNS570VersionPQ1B56:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: Presario 2500 (DP877E)
dmi.product.version: KH.F.13
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.56-1~ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Mon Oct 5 14:12:41 2015
xserver.configfile: /etc/X11/xorg.conf
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Video Bus KEYBOARD, id 7
 input Power Button KEYBOARD, id 8
 input AT Translated Set 2 keyboard KEYBOARD, id 9
 input SynPS/2 Synaptics TouchPad TOUCHPAD, id 10
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.7
xserver.video_driver: radeon

penalvch (penalvch)
affects: xorg-lts-transitional (Ubuntu) → xorg (Ubuntu)
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Guilhermino (guilherminocorreia) wrote : BootDmesg.txt

apport information

tags: added: apport-collected trusty ubuntu
description: updated
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Guilhermino (guilherminocorreia) wrote : BootLog.txt

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Guilhermino (guilherminocorreia) wrote : CurrentDmesg.txt

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Guilhermino (guilherminocorreia) wrote : Dependencies.txt

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Guilhermino (guilherminocorreia) wrote : DkmsStatus.txt

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Guilhermino (guilherminocorreia) wrote : DpkgLog.txt

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Guilhermino (guilherminocorreia) wrote : LightdmDisplayLog.txt

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Guilhermino (guilherminocorreia) wrote : LightdmGreeterLog.txt

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Guilhermino (guilherminocorreia) wrote : LightdmLog.txt

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Guilhermino (guilherminocorreia) wrote : Lspci.txt

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Guilhermino (guilherminocorreia) wrote : ProcCpuinfo.txt

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Guilhermino (guilherminocorreia) wrote : ProcEnviron.txt

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Guilhermino (guilherminocorreia) wrote : ProcInterrupts.txt

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Guilhermino (guilherminocorreia) wrote : ProcModules.txt

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Guilhermino (guilherminocorreia) wrote : UdevDb.txt

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Guilhermino (guilherminocorreia) wrote : UdevLog.txt

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Guilhermino (guilherminocorreia) wrote : XorgConf.txt

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Guilhermino (guilherminocorreia) wrote : XorgLog.txt

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Guilhermino (guilherminocorreia) wrote : XorgLogOld.txt

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Guilhermino (guilherminocorreia) wrote : Xrandr.txt

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Guilhermino (guilherminocorreia) wrote : xdpyinfo.txt

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Guilhermino (guilherminocorreia) wrote : xserver.outputs.txt

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Guilhermino (guilherminocorreia) wrote : RE: [Bug 1442378] Re: latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor

Did as asked. Thanks.

-----Mensagem original-----
De: <email address hidden> [mailto:<email address hidden>] Em nome de Christopher M. Penalver
Enviada: segunda-feira, 5 de Outubro de 2015 01:02
Para: <email address hidden>
Assunto: [Bug 1442378] Re: latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor

Guilhermino, could you please run the following command from a terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1442378

Please ensure you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

** Package changed: xorg-lts-transitional (Ubuntu) => xorg (Ubuntu)

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1442378

Title:
  latest radeon open driver on lubuntu 14.04 displays white flickering
  scan lines and occasional parts of the windows on external monitor

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  On a Compaq Presario 2500 laptop with an Ati IGP 345M graphics card,
  when connected to an external monitor ( SAMSUNG P2470HD - FullHD
  monitor/tv ) through a VGA analog connection, and using the latest
  open radeon driver on Lubuntu 14.04.2 with all the latest updates,
  when using the native resolution ( 1920x1080@60 ) of the monitor, and
  even at lower ones, except the lowest, there are small white lines
  flickering all over the display especially when there is movement in
  the windows or menus, and sometimes even small fragments of the window
  contents appear momentarily across different parts of the monitor.
  This does not happen when using a Windows XP installation on the same
  laptop with the same monitor and with the same D-Sub cable.

  I've tried to install the fglrx driver, but there seems to be none
  available for this card either on the AMD website nor on the
  additional drivers repository of lubuntu. Installing the fglrx driver,
  the card was never recognised. The command "sudo amdconfig --initial"
  returns the error message: "amdconfig: No supported adapters
  detected".

To manage notifications about this bug go to:
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Revision history for this message
Guilhermino (guilherminocorreia) wrote : BootDmesg.txt

apport information

description: updated
Revision history for this message
Guilhermino (guilherminocorreia) wrote : BootLog.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : Dependencies.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : DkmsStatus.txt

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Guilhermino (guilherminocorreia) wrote : LightdmDisplayLog.txt

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Guilhermino (guilherminocorreia) wrote : LightdmGreeterLogOld.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : LightdmLog.txt

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Revision history for this message
Guilhermino (guilherminocorreia) wrote : Lspci.txt

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Revision history for this message
Guilhermino (guilherminocorreia) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : ProcEnviron.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : ProcModules.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : UdevDb.txt

apport information

Revision history for this message
Guilhermino (guilherminocorreia) wrote : UdevLog.txt

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Revision history for this message
Guilhermino (guilherminocorreia) wrote : XorgConf.txt

apport information

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Guilhermino (guilherminocorreia) wrote : XorgLog.txt

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Revision history for this message
Guilhermino (guilherminocorreia) wrote : XorgLogOld.txt

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Guilhermino (guilherminocorreia) wrote : Xrandr.txt

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Guilhermino (guilherminocorreia) wrote : xdpyinfo.txt

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Guilhermino (guilherminocorreia) wrote : xserver.outputs.txt

apport information

penalvch (penalvch)
description: updated
tags: added: bios-outdated-f.25
Revision history for this message
Guilhermino (guilherminocorreia) wrote :

Nothing seems to have changed with the new BIOS. The result of the command was: KF_KH.F.25 05/03/2005
Thanks.

Changed in xorg (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: latest-bios-f.25
removed: bios-outdated-f.25
Changed in xorg (Ubuntu):
importance: Low → Medium
status: Confirmed → Incomplete
Revision history for this message
Guilhermino (guilherminocorreia) wrote : RE: [Bug 1442378] Re: latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor
Download full text (5.8 KiB)

Updated enablement stack to Vivid and no change.

-----Mensagem original-----
De: <email address hidden> [mailto:<email address hidden>] Em nome de Christopher M. Penalver
Enviada: quarta-feira, 7 de Outubro de 2015 00:05
Para: <email address hidden>
Assunto: [Bug 1442378] Re: latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor

Guilhermino, any change updating to the enablement stack as outlined in https://wiki.ubuntu.com/Kernel/LTSEnablementStack ?

** Tags removed: bios-outdated-f.25
** Tags added: latest-bios-f.25

** Changed in: xorg (Ubuntu)
   Importance: Low => Medium

** Changed in: xorg (Ubuntu)
       Status: Confirmed => Incomplete

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1442378

Title:
  latest radeon open driver on lubuntu 14.04 displays white flickering
  scan lines and occasional parts of the windows on external monitor

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  On a Compaq Presario 2500 laptop with an Ati IGP 345M graphics card,
  when connected to an external monitor ( SAMSUNG P2470HD - FullHD
  monitor/tv ) through a VGA analog connection, and using the latest
  open radeon driver on Lubuntu 14.04.2 with all the latest updates,
  when using the native resolution ( 1920x1080@60 ) of the monitor, and
  even at lower ones, except the lowest, there are small white lines
  flickering all over the display especially when there is movement in
  the windows or menus, and sometimes even small fragments of the window
  contents appear momentarily across different parts of the monitor.
  This does not happen when using a Windows XP installation on the same
  laptop with the same monitor and with the same D-Sub cable.

  I've tried to install the fglrx driver, but there seems to be none
  available for this card either on the AMD website nor on the
  additional drivers repository of lubuntu. Installing the fglrx driver,
  the card was never recognised. The command "sudo amdconfig --initial"
  returns the error message: "amdconfig: No supported adapters
  detected".

  ---
  ApportVersion: 2.14.1-0ubuntu3.10
  Architecture: i386
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  DistUpgraded: 2014-08-20 18:45:34,637 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroRelease: Ubuntu 14.04
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] RS200M [Radeon IGP 330M/340M/345M/350M] [1002:4337] (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Radeon IGP 345M [103c:0850]
  InstallationDate: Installed on 2014-05-11 (511 days ago)
  InstallationMedia: Lubuntu 13.10 "Saucy Salamander" - Release i386 (20131016)
  LightdmGreeterLogOld:
   ** (lightdm-gtk-greeter:1405): WARNING **: Failed to load user image: Failed to open file '/home/pai/.face': No such file or directory
   g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-qua...

Read more...

Changed in xorg (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: vivid
Changed in xorg (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Guilhermino (guilherminocorreia) wrote : RE: [Bug 1442378] Re: latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor

The latest Ubuntu "Wily" running live changes nothing, so I guess it wasn't resolved.

penalvch (penalvch)
tags: added: wily
summary: - latest radeon open driver on lubuntu 14.04 displays white flickering
- scan lines and occasional parts of the windows on external monitor
+ radeon driver on lubuntu 14.04-15.10 displays white flickering scan
+ lines and occasional parts of the windows on external monitor
Revision history for this message
Guilhermino (guilherminocorreia) wrote : FW: [Bug 1442378] Re: latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor

Here it is with reduced video file size.

-----Mensagem original-----
De: Guilhermino Silva Correia [mailto:<email address hidden>]
Enviada: sexta-feira, 9 de Outubro de 2015 15:28
Para: 'Bug 1442378'
Assunto: RE: [Bug 1442378] Re: latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor

I've both taken a picture and shot a small video that I think shows it better. In the photo the window is blurry because I was moving it with the mouse ( when the problem mainly manifests ), but you can see the scan lines by the side even if not so many as what I actually see due to exposure time.
The video is 17MB but I can reduce it if needed. I've also now noticed that a solid background color shows a vertical moving fluctuation not too contrasted, as in a noisy signal connection.

-----Mensagem original-----
De: <email address hidden> [mailto:<email address hidden>] Em nome de Christopher M. Penalver
Enviada: sexta-feira, 9 de Outubro de 2015 02:57
Para: <email address hidden>
Assunto: [Bug 1442378] Re: latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor

Guilhermino, could you please take a picture or video of the flicking scan lines and attach it to this report?

** Tags added: wily

** Summary changed:

- latest radeon open driver on lubuntu 14.04 displays white flickering scan lines and occasional parts of the windows on external monitor
+ radeon driver on lubuntu 14.04-15.10 displays white flickering scan
+ lines and occasional parts of the windows on external monitor

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1442378

Revision history for this message
Guilhermino (guilherminocorreia) wrote : Re: radeon driver on lubuntu 14.04-15.10 displays white flickering scan lines and occasional parts of the windows on external monitor

I've both taken a picture and shot a small video that I think shows it better. In the photo the window is blurry because I was moving it with the mouse ( when the problem mainly manifests ), but you can see the scan lines by the side even if not so many as what I actually see due to exposure time.
I've also now noticed that a solid background color shows a vertical moving fluctuation not too contrasted, as in a noisy signal connection.

penalvch (penalvch)
summary: - radeon driver on lubuntu 14.04-15.10 displays white flickering scan
- lines and occasional parts of the windows on external monitor
+ 1002:4337 radeon driver on lubuntu 14.04-15.10 displays white flickering
+ scan lines and occasional parts of the windows on external monitor
Revision history for this message
penalvch (penalvch) wrote :

Guilhermino, the issue you are reporting is an upstream one. Could you please report this problem via https://bugs.freedesktop.org/enter_bug.cgi?product=xorg&component=Driver/Radeon ?

Please provide a direct URL to your bug report once you have made it so that it may be tracked.

Thank you for your understanding.

Changed in xorg (Ubuntu):
status: Incomplete → Triaged
tags: removed: vivid wily
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