double mouse cursor

Bug #1442281 reported by Pedro
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Medium
Unassigned

Bug Description

(I updated the Bios but the bug persist.
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A09
06/29/2012)

These posts describe my problem:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1393169
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1396361

The only way I've found to remove the extra mouse cursor is to drag an image in Chrome (?). It doesn't work with an image in Firefox nor in another program.
Anyway, the extra mouse coursor appears again at any time, so I have no solution for this.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7
Uname: Linux 3.16.0-33-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu Apr 9 13:53:03 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0552]
 NVIDIA Corporation GK107M [GeForce GT 650M] [10de:0fd1] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0552]
InstallationDate: Installed on 2015-03-21 (18 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Alienware M14xR2
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-33-generic root=UUID=2c30fb16-00b6-47fa-b592-c1f1a4fc163c ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/07/2012
dmi.bios.vendor: Alienware
dmi.bios.version: A03
dmi.board.name: M14xR2
dmi.board.vendor: Alienware
dmi.board.version: A03
dmi.chassis.type: 8
dmi.chassis.vendor: Alienware
dmi.chassis.version: A03
dmi.modalias: dmi:bvnAlienware:bvrA03:bd03/07/2012:svnAlienware:pnM14xR2:pvrA03:rvnAlienware:rnM14xR2:rvrA03:cvnAlienware:ct8:cvrA03:
dmi.product.name: M14xR2
dmi.product.version: A03
dmi.sys.vendor: Alienware
version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1~ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Thu Apr 9 11:48:50 2015
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.16.0-1ubuntu1.2~trusty2

Revision history for this message
Pedro (tueropedro) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Pedro, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/19/product-support/product/alienware-m14x-r2/drivers an update to your computer's buggy and outdated BIOS is available (A09). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

tags: added: bios-outdated-a09
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Pedro (tueropedro) wrote :

(I update the Bios but the bug persist.
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A09
06/29/2012)

description: updated
Changed in xorg (Ubuntu):
status: Incomplete → New
tags: removed: bios-outdated-a09
description: updated
Revision history for this message
penalvch (penalvch) wrote :

Pedro, could you please test for this via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

tags: added: latest-bios-a09
Changed in xorg (Ubuntu):
importance: Low → Medium
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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