Keyboard not detected ThinkPad Helix

[Mitch Claborn]

Brand new ThinkPad Helix with docking keyboard (part number 20CGCTO1WW)
Keyboard works fine in Windows and in Grub, but is not detected whatsoever in Ubuntu. (I've also tried Ubuntu MATE and Mint with the same result.)

I did find /dev/input/by-path/platform-i8042-serio-0-event-kbd which looks like it might be the correct device. It is a link to /dev/input/event3. Running an "hd" and an "evtest" on that device yields no results, while it does give results for a USB keyboard.

xinput -list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ITE Tech. Inc. ITE Device(8595) id=10 [slave pointer (2)]
⎜ ↳ ATML1000:00 03EB:8A29 id=12 [slave pointer (2)]
⎜ ↳ WCOM0009:00 056A:0114 id=13 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=15 [slave pointer (2)]
⎜ ↳ TPPS/2 IBM TrackPoint id=16 [slave pointer (2)]
⎜ ↳ Logitech USB Optical Mouse id=18 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Video Bus id=6 [slave keyboard (3)]
    ↳ Power Button id=7 [slave keyboard (3)]
    ↳ Sleep Button id=8 [slave keyboard (3)]
    ↳ Integrated Rear Camera id=9 [slave keyboard (3)]
    ↳ Integrated Camera id=11 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)]
    ↳ Dell Dell USB Keyboard id=17 [slave keyboard (3)]

xinput -list-props "AT Translated Set 2 keyboard"
Device 'AT Translated Set 2 keyboard':
 Device Enabled (136): 1
 Coordinate Transformation Matrix (138): 1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
 Device Product ID (253): 1, 1
 Device Node (254): "/dev/input/event3"

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7
Uname: Linux 3.16.0-33-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
Date: Thu Mar 26 17:11:11 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Broadwell-U Integrated Graphics [8086:161e] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:222b]
InstallationDate: Installed on 2015-03-24 (1 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: LENOVO 20CGCTO1WW
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-33-generic.efi.signed root=UUID=aaad9f95-89f8-4a89-bc15-c5c867da639c ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/26/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: N17ET70W (1.70 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20CGCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50512 STD
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 11
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN17ET70W(1.70):bd12/26/2014:svnLENOVO:pn20CGCTO1WW:pvrThinkPadHelix2nd:rvnLENOVO:rn20CGCTO1WW:rvrSDK0E50512STD:cvnLENOVO:ct11:cvrNone:
dmi.product.name: 20CGCTO1WW
dmi.product.version: ThinkPad Helix 2nd
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1~ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Thu Mar 26 17:09:07 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 13149
 vendor AUO
xserver.version: 2:1.16.0-1ubuntu1.2~trusty2

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[penalvch (penalvch)]

Mitch Claborn, thank you for reporting this and helping make Ubuntu better. As per http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-helix-series-laptops/thinkpad-helix-type-20cg-20ch an update to your computer's buggy and outdated BIOS is available (1.74). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

[Mitch Claborn (mitch-news)]

I no longer have this device. I had to return it since I couldn't make it work.

[penalvch (penalvch)]

Mitch Claborn, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1437051/comments/4 regarding you no longer have the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

[jonnieo (jonnie-o)]

Why is this bug being closed -- I've seen a few reports of it in various other forums, and it effects me. Happy to help troubleshoot.

[penalvch (penalvch)]

jonnieo, as this bug report is closed, please file a new report via a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

When opening up the new report, please feel free to subscribe me to it.

[jonnieo (jonnie-o)]

Hi, I've flashed the new bios as suggested in this thread (it doesn't solve the issue) and filed a new bug report here: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1448479