Ubuntu
xorg package

randomly freezing

Bug #1371401 reported by Joseph on 2014-09-19

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Expired	Low	Unassigned

Bug Description

Seems to be related to https://bugs.launchpad.net/ubuntu/+source/nvidia-prime/+bug/1220426

ASUS N550JK
Touchscreen
nVidia 343 graphics on Geforce GTX 850M
Latest Linux kernel 3.16, Ubuntu 14.04 with xfce
Screen can be unfrozen by doing ctrl+alt+f6 and then back with ctrl+alt+f6.
Sometimes the touch screen and keyboard will continue to work but the touchpad will not.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
Uname: Linux 3.16.0-031600-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 343.13 Thu Jul 31 19:06:44 PDT 2014
GCC version: gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1)
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
CurrentDesktop: XFCE
Date: Thu Sep 18 23:12:46 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
bbswitch, 0.7, 3.13.0-35-generic, x86_64: installed
bbswitch, 0.7, 3.16.0-031600-generic, x86_64: installed
nvidia-343, 343.13, 3.16.0-031600-generic, x86_64: installed
psmouse, elantech-x551c, 3.13.0-35-generic, x86_64: installed
psmouse, elantech-x551c, 3.16.0-031600-generic, x86_64: installed
GraphicsCard:
Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:11cd]
Subsystem: ASUSTeK Computer Inc. Device [1043:11cd]
InstallationDate: Installed on 2014-09-17 (1 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: ASUSTeK COMPUTER INC. N550JK
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-031600-generic root=UUID=31b12bbb-0095-44fd-b6e6-6964171a74b2 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/23/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N550JK.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N550JK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JK.204:bd01/23/2014:svnASUSTeKCOMPUTERINC.:pnN550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N550JK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Sep 18 22:30:52 2014
xserver.configfile: /etc/X11/xorg.conf
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.1

Tags:

Revision history for this message

Joseph (jefeatherston) wrote on 2014-09-19:

.proc.driver.nvidia.params.txt Edit (431 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (78.1 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (5.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (8.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (7.3 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.6 MiB, text/plain; charset="utf-8")
HookError_source_xorg.txt Edit (707 bytes, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (4.2 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (468 bytes, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (1.9 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (6.1 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (606 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (103 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (168.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (417.0 KiB, text/plain; charset="utf-8")
XorgConf.txt Edit (526 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (38.9 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (25.5 KiB, text/plain; charset="utf-8")
nvidia-installer.log.txt Edit (860 bytes, text/plain; charset="utf-8")
xserver.devices.txt Edit (461 bytes, text/plain; charset="utf-8")
xserver.errors.txt Edit (339 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (480 bytes, text/plain; charset="utf-8")

Revision history for this message

Kobzeci (zeki) wrote on 2014-11-16:

I can confirm this bug. I have the same problem with Jospeh. I have Victor g541 (clevo w651sj) - Nvidia GTX 850M. I have Kubuntu 14.10 installed.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-11-16:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2015-02-24:

Joseph, thank you for reporting this and helping make Ubuntu better. As per http://www.asus.com/Notebooks_Ultrabooks/N550JK/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (208). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

tags:	added: bios-outdated-208
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

Geoff Williams (geoff-geoffwilliams) wrote on 2015-03-31:

Summary
=======
I think I am affected by this same bug, I have all the above systems and get hard lockups with Linux kernel 3.16 every 5 - 15 minutes.

Attempted upgrading to (x)ubuntu 14.10 to see if this improved stability and laptop crashed so badly during the upgrade that it broke grub and had to be recovered with ubuntu boot-repair. This alowed the system to boot and I was able to complete configuration with dkpg --configure -a --pending

System still crashes every few minutes when running (x)ubuntu 14.10 and about 50% of the time crashes before even reaching the login screen. If I'm lucky attempting to swich VCs will resolve things but the system always crashes eventually and has to be powered off by holiding the power button for 10 seconds or via the magic sysreq key. No other key cominations work.

Hardware
========
I also have an Asus laptop with an Nvida card which is what led me to this bug report, the following hardware is present:
* Laptop model Asus G750JS (ASUS-NotebookSKU)
* GK104M [GeForce GTX 870M]
* 4th Gen Core Processor Integrated Graphics Controller (i915 - not used)
* BCM4352 802.11ac Wireless Network Adapter
* QCA8171 Gigabit Ethernet

BIOS/DMI information
==================
I tried flashing the latest BIOS from (http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JS/HelpDesk_Download/) but it didn't fix anything.

Running the commands listed above gives:
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
G750JS.208
07/17/2014

Driver info
========
This problem occurs with both the nouveau and nvidia drivers:
rc nvidia-331-updates 331.113-0ubuntu0.0.4 (removed by "additional drivers" application)
ii xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2

Workaround
==========
This configuration is rock solid on kernel 3.13. I was able to boot to a previously installed kernel (3.13.0-44-generic) and the system performs as expected and is stable.

Debug info
=========
I was able to take a photo after the ubuntu system upgrade crashed (attached). The system has been generating a bunch of problem reports too so I've been clicking the submit button. Happy to rovide futher info or try a few experiments to get this resolved.

Summary
=======
I think I am affected by this same bug, I have all the above systems and get hard lockups with Linux kernel 3.16 every 5 - 15 minutes.

Attempted upgrading to (x)ubuntu 14.10 to see if this improved stability and laptop crashed so badly during the upgrade that it broke grub and had to be recovered with ubuntu boot-repair.  This alowed the system to boot and I was able to complete configuration with dkpg --configure -a --pending

System still crashes every few minutes when running (x)ubuntu 14.10 and about 50% of the time crashes before even reaching the login screen.  If I'm lucky attempting to swich VCs will resolve things but the system always crashes eventually and has to be powered off by holiding the power button for 10 seconds or via the magic sysreq key.  No other key cominations work.

BIOS/DMI information
==================
I tried flashing the latest BIOS from (http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JS/HelpDesk_Download/) but it didn't fix anything.

Running the commands listed above gives:
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
G750JS.208
07/17/2014

Driver info
========
This problem occurs with both the nouveau and nvidia drivers:
rc  nvidia-331-updates                          331.113-0ubuntu0.0.4 (removed by "additional drivers" application)
ii  xserver-xorg-video-nouveau                  1:1.0.11-1ubuntu2

Workaround
==========
This configuration is rock solid on kernel 3.13.  I was able to boot to a previously installed kernel (3.13.0-44-generic) and the system performs as expected and is stable.

Debug info
=========
I was able to take a photo after the ubuntu system upgrade crashed (attached).  The system has been generating a bunch of problem reports too so I've been clicking the submit button.  Happy to rovide futher info or try a few experiments to get this resolved.

Revision history for this message

Geoff Williams (geoff-geoffwilliams) wrote on 2015-03-31:

Apologies, I now realise I should have created a new bug report which I have done: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1438708

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-05-31:

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status:	Incomplete → Expired

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