Resume from suspend leaves me with black screen

[Phil L]

I'm using 12.04 64bit latest
uname -a
Linux xps-Dell-System-XPS-L702X 3.2.0-65-generic #98-Ubuntu SMP Wed Jun 11 20:27:07 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

on a Dell XPS L702X (this has a builtin Intel graphics and the GeForce GT550M card.)

When I close the lid to suspend & resume, sometimes (not always), I just get a backlit black screen with a moveable cursor... but the rest of the screen doesn't come back. I can hear other apps resumming/running/connecting ok.

When this happens, all I normally do is the ALT-PRNTSCR + R,E,I,S,U,B to hopefully safely reboot.

I did find this bug - which looks like my exact problem, but the bug says fixed (& is pretty old - 2012)

https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/966744

- suggestions at the end are to raise a new bug under "xserver-xorg-video-intel" - hence this log.

In my Xorg.log, it shows the;
[ 13226.757] (WW) intel(0): flip queue failed: Invalid argument
[ 13226.757] (WW) intel(0): Page flip failed: Invalid argument

- mentioned in the original bug as the possible problem.

hope someone can help/point me in the right direction. thanks.

[raised a forum post too; http://ubuntuforums.org/showthread.php?t=2231009]

1]
 lsb_release -rd
Description: Ubuntu 12.04.4 LTS
Release: 12.04

2]
 apt-cache policy xserver-xorg-video-intel
xserver-xorg-video-intel:
  Installed: 2:2.19.0-0ubuntu1~xup1
  Candidate: 2:2.19.0-0ubuntu1~xup1
  Version table:
 *** 2:2.19.0-0ubuntu1~xup1 0
        500 http://ppa.launchpad.net/ubuntu-x-swat/x-updates/ubuntu/ precise/main amd64 Packages
        100 /var/lib/dpkg/status
     2:2.17.0-1ubuntu4.4 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
     2:2.17.0-1ubuntu4 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages

3] I expect the lid to close & suspend. When I re-open the lid I expect ubuntu to resume

4] Most times this work. Sometimes (random - maybe 1 in 5 to 1 in 10) the machines resumes, but the screen remains black (but backlit) with just a moveable mouse arrow. Apps start, but no further screen display. I have to reboot.

[Chris Wilson (ickle)]

Hmm, there isn't even a category for 12.04 bugs anymore. That driver is antiquated and doesn't have any of the fixes you desire.

[Phil L (phil-lavender)]

ok - thanks chris. Isn't 12.04 LTS for 5yrs?

but can you help/guide me to what needs changing then? what drive do i remove? and how/where do I get another driver from?
or my best possible course of action?
cheers

[Phil L (phil-lavender)]

any suggestions please?

[Phil L (phil-lavender)]

still "undecided" importance & "unassigned"
:-(
anyone willing to help?

[Phil L (phil-lavender)]

2 black screens in a row for the last 2 days...

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Nikke (nmellegard)]

I have the same issue:
Ubuntu 14.10

Linux Spinky 3.16.0-24-generic #32-Ubuntu SMP Tue Oct 28 13:07:32 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

xserver-xorg-video-intel:
  Installed: 2:2.99.914-1~exp1ubuntu4
  Candidate: 2:2.99.914-1~exp1ubuntu4.1
  Version table:
     2:2.99.914-1~exp1ubuntu4.1 0
        500 http://se.archive.ubuntu.com/ubuntu/ utopic-updates/main amd64 Packages
 *** 2:2.99.914-1~exp1ubuntu4 0
        500 http://se.archive.ubuntu.com/ubuntu/ utopic/main amd64 Packages
        100 /var/lib/dpkg/status

I have the felling this happens more often when unplugging an external display while in sleep. Switching to a VT and killing compiz (killall -9 compiz), and restarting unity (unity --replace) sometimes works, but most often I have to restart the lightdm service to get it going again....

I'd be happy to provide any logfiles.
All the best
Niklas

[penalvch (penalvch)]

Phil L, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect -p xorg 1336227

Please ensure you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Phil L (phil-lavender)]

Hello Christopher,

Thanks for the response. Unfortunately I have since upgraded to 14.04 LTS so cannot provide the debugging info you require.

I'm pretty certain(?) I have still had the problem - but much less frequently than 12.04 - since upgrading to 14.04...

If I definitely get the black screen again on 14.04 shall I log it here or start a new bug report?

And does your suggestion (apport-collect -p xorg 1336227) also apply to 14.04 or was that specific to 12.04 ?

Thanks
Phil

[penalvch (penalvch)]

Phil L, if the issue is still reproducible now that you have upgraded, then please run the previously mentioned command in whatever version of Ubuntu the problem is reproducible with.

[Phil L (phil-lavender)]

ok i will wait until i have the error on 14.04... and then run the command ready for the next time.. thanks

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]