Loss of High Resolution Option after Applying Recommended Updates

[James Dennis Armstrong]

I start with a DVI connected Dell U2413 runing at 1920x1200 after installing all the latest recommended updates I am only offered 1024x786. A full system restore (tar -x) of system from just prior to the update restores full functionality.

As shown in the screenshot, I'm selecting all updates not knowing really if I should or not.

This is a 100% Dell system, obviously they should have provided you one for testing updates.

Tell them your (and their) customers are demanding it.

Description: Ubuntu 12.04.4 LTS
Release: 12.04

dpkg -l '*nvidia*'
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Description
+++-===============================-===============================-==============================================================================
un libgl1-nvidia-alternatives <none> (no description available)
un nvidia-180-modaliases <none> (no description available)
un nvidia-185-modaliases <none> (no description available)
ii nvidia-304-updates 304.108-0ubuntu0.0.1 NVIDIA binary Xorg driver, kernel module and VDPAU library
ii nvidia-319 319.32-0ubuntu0.1 Experimental NVIDIA binary Xorg driver, kernel module and VDPAU library
ii nvidia-common 1:0.2.44.2 Find obsolete NVIDIA drivers
un nvidia-current-modaliases <none> (no description available)
ii nvidia-current-updates 304.108-0ubuntu0.0.1 Transitional package for nvidia-current-updates
un nvidia-libvdpau <none> (no description available)
un nvidia-libvdpau-ia32 <none> (no description available)
un nvidia-libvdpau1 <none> (no description available)
un nvidia-libvdpau1-ia32 <none> (no description available)
ii nvidia-settings 319.32-0ubuntu0.1 Tool for configuring the NVIDIA graphics driver
ii nvidia-settings-304-updates 304.88-0ubuntu0.0.3 Tool for configuring the NVIDIA graphics driver
un nvidia-settings-319 <none> (no description available)
in nvidia-settings-updates <none> (no description available)
un nvidia-vdpau-driver <none> (no description available)
un nvidia-vdpau-driver-ia32 <none> (no description available)

Upgrading to:
nvidia-304-updates: 304.116-0ubuntu0.0.1
nvidia-319: 331.20-0ubuntu0.0.1
nvidia-331: 331.20-0ubuntu0.0.1
nvidia-current-updates: 304.116-0ubuntu0.0.1
nvidia-settings: 331.20-0ubuntu0.0.1
nvidia-settings-304-updates: 331.20-0ubuntu0.0.1

Naturally, I expected to be able to retain my original resolution or at least to be able to select it again.

uname -a
Linux Uhura 3.5.0-48-generic #72~precise1-Ubuntu SMP Tue Mar 11 20:09:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

sudo lspci -v
00:00.0 Host bridge: Intel Corporation 4th Gen Core Processor DRAM Controller (rev 06)
 Subsystem: Dell Device 05d7
 Flags: bus master, fast devsel, latency 0
 Capabilities: [e0] Vendor Specific Information: Len=0c <?>

00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
 I/O behind bridge: 0000e000-0000efff
 Memory behind bridge: f6000000-f70fffff
 Prefetchable memory behind bridge: 00000000e0000000-00000000e9ffffff
 Capabilities: [88] Subsystem: Dell Device 05d7
 Capabilities: [80] Power Management version 3
 Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [a0] Express Root Port (Slot+), MSI 00
 Capabilities: [100] Virtual Channel
 Capabilities: [140] Root Complex Link
 Capabilities: [d94] #19
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:02.0 Display controller: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller (rev 06)
 Subsystem: Dell Device 05d7
 Flags: bus master, fast devsel, latency 0, IRQ 48
 Memory at f7400000 (64-bit, non-prefetchable) [size=4M]
 Memory at d0000000 (64-bit, prefetchable) [size=256M]
 I/O ports at f000 [size=64]
 Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [d0] Power Management version 2
 Capabilities: [a4] PCI Advanced Features
 Kernel driver in use: i915
 Kernel modules: i915, i915_hsw

00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
 Subsystem: Intel Corporation Device 2010
 Flags: bus master, fast devsel, latency 0, IRQ 49
 Memory at f7c14000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 2
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd-hda-intel

00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 04) (prog-if 30 [XHCI])
 Subsystem: Dell Device 05d7
 Flags: bus master, medium devsel, latency 0, IRQ 45
 Memory at f7c00000 (64-bit, non-prefetchable) [size=64K]
 Capabilities: [70] Power Management version 2
 Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
 Kernel driver in use: xhci_hcd

00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
 Subsystem: Dell Device 05d7
 Flags: bus master, fast devsel, latency 0, IRQ 11
 Memory at f7c1e000 (64-bit, non-prefetchable) [size=16]
 Capabilities: [50] Power Management version 3
 Capabilities: [8c] MSI: Enable- Count=1/1 Maskable- 64bit+

00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 04) (prog-if 20 [EHCI])
 Subsystem: Dell Device 05d7
 Flags: bus master, medium devsel, latency 0, IRQ 16
 Memory at f7c1c000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: [50] Power Management version 2
 Capabilities: [58] Debug port: BAR=1 offset=00a0
 Capabilities: [98] PCI Advanced Features
 Kernel driver in use: ehci_hcd

00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 04)
 Subsystem: Dell Device 05d7
 Flags: bus master, fast devsel, latency 0, IRQ 50
 Memory at f7c10000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 2
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
 Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
 Capabilities: [100] Virtual Channel
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd-hda-intel

00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
 Memory behind bridge: f7800000-f7afffff
 Capabilities: [40] Express Root Port (Slot+), MSI 00
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [90] Subsystem: Dell Device 05d7
 Capabilities: [a0] Power Management version 3
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.3 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #4 (rev d4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
 I/O behind bridge: 0000d000-0000dfff
 Memory behind bridge: f7b00000-f7bfffff
 Prefetchable memory behind bridge: 00000000ea100000-00000000ea1fffff
 Capabilities: [40] Express Root Port (Slot+), MSI 00
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [90] Subsystem: Dell Device 05d7
 Capabilities: [a0] Power Management version 3
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 04) (prog-if 20 [EHCI])
 Subsystem: Dell Device 05d7
 Flags: bus master, medium devsel, latency 0, IRQ 23
 Memory at f7c1b000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: [50] Power Management version 2
 Capabilities: [58] Debug port: BAR=1 offset=00a0
 Capabilities: [98] PCI Advanced Features
 Kernel driver in use: ehci_hcd

00:1f.0 ISA bridge: Intel Corporation H87 Express LPC Controller (rev 04)
 Subsystem: Dell Device 05d7
 Flags: bus master, medium devsel, latency 0
 Capabilities: [e0] Vendor Specific Information: Len=0c <?>
 Kernel modules: lpc_ich

00:1f.2 RAID bus controller: Intel Corporation 82801 SATA Controller [RAID mode] (rev 04)
 Subsystem: Dell Device 05d7
 Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 47
 I/O ports at f0b0 [size=8]
 I/O ports at f0a0 [size=4]
 I/O ports at f090 [size=8]
 I/O ports at f080 [size=4]
 I/O ports at f060 [size=32]
 Memory at f7c1a000 (32-bit, non-prefetchable) [size=2K]
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [70] Power Management version 3
 Capabilities: [a8] SATA HBA v1.0
 Kernel driver in use: ahci
 Kernel modules: ahci

00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 04)
 Subsystem: Dell Device 05d7
 Flags: medium devsel, IRQ 11
 Memory at f7c19000 (64-bit, non-prefetchable) [size=256]
 I/O ports at f040 [size=32]
 Kernel modules: i2c-i801

01:00.0 VGA compatible controller: NVIDIA Corporation GK104 [GeForce GTX 670] (rev a1) (prog-if 00 [VGA controller])
 Subsystem: NVIDIA Corporation Device 1074
 Flags: bus master, fast devsel, latency 0, IRQ 16
 Memory at f6000000 (32-bit, non-prefetchable) [size=16M]
 Memory at e0000000 (64-bit, prefetchable) [size=128M]
 Memory at e8000000 (64-bit, prefetchable) [size=32M]
 I/O ports at e000 [size=128]
 [virtual] Expansion ROM at f7000000 [disabled] [size=512K]
 Capabilities: [60] Power Management version 3
 Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+
 Capabilities: [78] Express Endpoint, MSI 00
 Capabilities: [b4] Vendor Specific Information: Len=14 <?>
 Capabilities: [100] Virtual Channel
 Capabilities: [128] Power Budgeting <?>
 Capabilities: [600] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?>
 Kernel driver in use: nvidia
 Kernel modules: nvidia_319, nvidia_304_updates, nvidia_331, nouveau, nvidiafb

01:00.1 Audio device: NVIDIA Corporation GK104 HDMI Audio Controller (rev a1)
 Subsystem: NVIDIA Corporation Device 1074
 Flags: bus master, fast devsel, latency 0, IRQ 17
 Memory at f7080000 (32-bit, non-prefetchable) [size=16K]
 Capabilities: [60] Power Management version 3
 Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+
 Capabilities: [78] Express Endpoint, MSI 00
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd-hda-intel

02:00.0 Network controller: Broadcom Corporation BCM4352 802.11ac Wireless Network Adapter (rev 03)
 Subsystem: Dell Device 0017
 Flags: bus master, fast devsel, latency 0, IRQ 16
 Memory at f7a00000 (64-bit, non-prefetchable) [size=32K]
 Memory at f7800000 (64-bit, non-prefetchable) [size=2M]
 Capabilities: [48] Power Management version 3
 Capabilities: [58] MSI: Enable- Count=1/1 Maskable- 64bit+
 Capabilities: [68] Vendor Specific Information: Len=44 <?>
 Capabilities: [ac] Express Endpoint, MSI 00
 Capabilities: [100] Advanced Error Reporting
 Capabilities: [13c] Device Serial Number 24-fd-00-ff-ff-00-00-01
 Capabilities: [150] Power Budgeting <?>
 Capabilities: [160] Virtual Channel
 Capabilities: [1b0] Latency Tolerance Reporting
 Capabilities: [220] #15
 Kernel driver in use: wl
 Kernel modules: wl

03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)
 Subsystem: Dell Device 05d7
 Flags: bus master, fast devsel, latency 0, IRQ 46
 I/O ports at d000 [size=256]
 Memory at f7b00000 (64-bit, non-prefetchable) [size=4K]
 Memory at ea100000 (64-bit, prefetchable) [size=16K]
 Capabilities: [40] Power Management version 3
 Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
 Capabilities: [70] Express Endpoint, MSI 01
 Capabilities: [b0] MSI-X: Enable- Count=4 Masked-
 Capabilities: [d0] Vital Product Data
 Capabilities: [100] Advanced Error Reporting
 Capabilities: [140] Virtual Channel
 Capabilities: [160] Device Serial Number 01-00-00-00-68-4c-e0-00
 Capabilities: [170] Latency Tolerance Reporting
 Kernel driver in use: r8168
 Kernel modules: r8168, r8169

 cat /proc/cpuinfo
processor : 0
vendor_id : GenuineIntel
cpu family : 6
model : 60
model name : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
stepping : 3
microcode : 0x16
cpu MHz : 800.000
cache size : 8192 KB
physical id : 0
siblings : 8
core id : 0
cpu cores : 4
apicid : 0
initial apicid : 0
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm ida arat epb xsaveopt pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase bmi1 hle avx2 smep bmi2 erms invpcid rtm
bogomips : 6799.77
clflush size : 64
cache_alignment : 64
address sizes : 39 bits physical, 48 bits virtual
power management:

...

 cat /proc/meminfo
MemTotal: 16348448 kB
MemFree: 14197552 kB
Buffers: 106972 kB
Cached: 819284 kB
SwapCached: 0 kB
Active: 1088456 kB
Inactive: 739400 kB
Active(anon): 902556 kB
Inactive(anon): 5300 kB
Active(file): 185900 kB
Inactive(file): 734100 kB
Unevictable: 0 kB
Mlocked: 0 kB
SwapTotal: 33377276 kB
SwapFree: 33377276 kB
Dirty: 164 kB
Writeback: 0 kB
AnonPages: 901720 kB
Mapped: 265412 kB
Shmem: 6248 kB
Slab: 97852 kB
SReclaimable: 62632 kB
SUnreclaim: 35220 kB
KernelStack: 3736 kB
PageTables: 28524 kB
NFS_Unstable: 0 kB
Bounce: 0 kB
WritebackTmp: 0 kB
CommitLimit: 41551500 kB
Committed_AS: 3192808 kB
VmallocTotal: 34359738367 kB
VmallocUsed: 426148 kB
VmallocChunk: 34359309436 kB
HardwareCorrupted: 0 kB
AnonHugePages: 0 kB
HugePages_Total: 0
HugePages_Free: 0
HugePages_Rsvd: 0
HugePages_Surp: 0
Hugepagesize: 2048 kB
DirectMap4k: 157696 kB
DirectMap2M: 3969024 kB
DirectMap1G: 12582912 kB

[James Dennis Armstrong (james-armstrong)]

Here is what I get for display options after the updates are applied. The Nvidia X server settings app also only offers vga resolutions after the upgrade.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1301759/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[penalvch (penalvch)]

James Dennis Armstrong, thank you for reporting this and helping make Ubuntu better. Could you please run the following command in the development release from a Terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1301759

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]