[Gigabyte U24T] Screen Freezing

[TazX]

Screen Freezing. Turning down the volume seems to have at least decreased the frequency. I'm using nvidia-prime, and so had to update the kernel. Hope that's not the issue - cheers, Tamsyn.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xorg 1:7.7+1ubuntu6
Uname: Linux 3.12.0-031200rc7-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 331.49 Wed Feb 12 20:42:50 PST 2014
 GCC version: gcc version 4.8.1 (Ubuntu/Linaro 4.8.1-10ubuntu9)
.tmp.unity.support.test.0:

ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Thu Mar 27 00:10:34 2014
DistUpgraded: Fresh install
DistroCodename: saucy
DistroVariant: ubuntu
DkmsStatus:
 nvidia, 331.49, 3.12.0-031200rc7-generic, x86_64: installed
 virtualbox, 4.2.16, 3.12.0-031200rc7-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Gigabyte Technology Co., Ltd Device [1458:2452]
   Subsystem: Gigabyte Technology Co., Ltd Device [1458:2452]
InstallationDate: Installed on 2014-03-22 (4 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: GIGABYTE U24
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.12.0-031200rc7-generic root=UUID=7e0cb542-9665-44b8-b0f8-f40082e976ed ro
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/16/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: U24.301
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: U24
dmi.board.vendor: GIGABYTE
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 10
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU24.301:bd08/16/2013:svnGIGABYTE:pnU24:pvrTobefilledbyO.E.M.:rvnGIGABYTE:rnU24:rvrTobefilledbyO.E.M.:cvnToBeFilledByO.E.M.:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: U24
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: GIGABYTE
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52+git20140121.46d451c9-0ubuntu0sarvatt~saucy
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.911+git20140319.582adf06-0ubuntu0sarvatt~saucy
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10+git20140220.480f0998-0ubuntu0sarvatt~saucy
xserver.bootTime: Wed Mar 26 23:49:49 2014
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
 Failed to load module "glamoregl" (module does not exist, 0)
 NVIDIA(0): Failed to initiate mode change.
 NVIDIA(0): Failed to complete mode change
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.14.5-1ubuntu2~saucy1

[penalvch (penalvch)]

TazX, could you please provide the full computer model as noted on the sticker?

As well, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If it remains an issue, please please just make a comment to this.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[TazX (taz-x)]

The full computer model is the Gigabyte U24T-i5

I've not been able to update the kernel yet, but next time I'm somewhere with web access I'll be sure to download the iso, and boot into the live-usb. Will that do the trick?

[TazX (taz-x)]

I've installed Trusty Tahr, currently running kernel version 3.13.0-24-generic. I'm afraid I'm still suffering from random screen freezes. =(

[penalvch (penalvch)]

Tazx, as per http://www.gigabyte.com/products/product-page.aspx?pid=4639#bios an update to your computer's buggy and outdated BIOS is available (307). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]