Gnome-shell intermittently locks up (13.10)

Bug #1285861 reported by Reuben Firmin
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

Periodically (2-3 times a day) gnome will partially lock up. I can still move the mouse around, but clicks are not registered. Sound continues playing. I can't alt-tab. I believe ctrl alt f2 does not work, but I need to verify that next time around.

Pressing ctrl alt backspace starts to restart X (windows & decorations are wiped, but the frames are still visible; sound cuts out; the mouse cursor is no longer visible) but then the PC hard lock. Ctrl alt backspace works usually.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xorg 1:7.7+1ubuntu6
ProcVersionSignature: Ubuntu 3.11.0-17.31-generic 3.11.10.3
Uname: Linux 3.11.0-17-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Thu Feb 27 15:57:55 2014
DistUpgraded: Fresh install
DistroCodename: saucy
DistroVariant: ubuntu
DkmsStatus:
 nvidia-319, 319.32, 3.11.0-17-generic, x86_64: installed
 virtualbox, 4.2.16, 3.11.0-17-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation GF119 [GeForce GT 610] [10de:104a] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: ZOTAC International (MCO) Ltd. Device [19da:5215]
InstallationDate: Installed on 2014-02-24 (3 days ago)
InstallationMedia: Ubuntu-GNOME 13.10 "Saucy Salamander" - Release amd64 (20131017)
MachineType: System manufacturer System Product Name
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-17-generic root=UUID=ffa11e33-88ce-49dc-a9b9-b4e354e274a9 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/17/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS P5N-E SLI ACPI BIOS Revision 1002
dmi.board.name: P5N-E SLI
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSP5N-ESLIACPIBIOSRevision1002:bd03/17/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5N-ESLI:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Thu Feb 27 15:39:11 2014
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input Logitech Unifying Device. Wireless PID:400f KEYBOARD, id 8
 input Logitech USB Trackball MOUSE, id 9
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.14.5-1ubuntu2~saucy1
xserver.video_driver: nouveau

Revision history for this message
Reuben Firmin (reubenf) wrote :
Revision history for this message
Reuben Firmin (reubenf) wrote :

Happened again. Hadn't restarted since switching to nvidia-current, so probably nouveau was still active.

Was unable to ctrl alt-f2 (on a wireless USB keyboard, so perhaps that had something to do with it.)

Revision history for this message
penalvch (penalvch) wrote :

Reuben Firmin, thank you for reporting this and helping make Ubuntu better. Saucy reached EOL on July 17, 2014.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Is this an issue in a supported release?

tags: added: bios-outdated-1406
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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