Keyboard doesn't respond during login and in unity without re-selecting it from the keyboard selector

[Jon "The Nice Guy" Spriggs]

This has been an issue for me since I installed Trusty. It's a relatively short-lived issue each time I start up, as I need to enable the keyboard before I can log in, and then I can type into the password field.

I have removed the EN-US keyboard, as I'm using an EN-GB keyboard.

Happy to do some diagnostics, but I'm not hugely technical!

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
Uname: Linux 3.13.0-11-generic x86_64
NonfreeKernelModules: wl
.tmp.unity.support.test.0:

ApportVersion: 2.13.2-0ubuntu5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Feb 23 18:48:44 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
 bcmwl, 6.30.223.141+bdcom, 3.13.0-11-generic, x86_64: installed
 bcmwl, 6.30.223.141+bdcom, 3.13.0-8-generic, x86_64: installed
 virtualbox, 4.3.6, 3.13.0-11-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Device [1025:0743]
InstallationDate: Installed on 2014-02-18 (5 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140217)
MachineType: Acer V5-171
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-11-generic root=UUID=043d32d2-d60b-4d36-8c89-00870d31cc9b ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/26/2012
dmi.bios.vendor: Acer
dmi.bios.version: V1.02
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Mimic
dmi.board.vendor: Acer
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.02
dmi.modalias: dmi:bvnAcer:bvrV1.02:bd04/26/2012:svnAcer:pnV5-171:pvrV1.02:rvnAcer:rnMimic:rvrType2-BoardVersion:cvnAcer:ct10:cvrV1.02:
dmi.product.name: V5-171
dmi.product.version: V1.02
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Sun Feb 23 18:45:59 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 4377
 vendor CMN
xserver.version: 2:1.15.0-1ubuntu6

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Alberto Salvia Novella (es20490446e)]

It affects an essential hardware component (disk controller, built-in networking, video card, keyboard, mouse).

[penalvch (penalvch)]

Jon "The Nice Guy" Spriggs, as per http://www.acer.com/ac/en/US/content/drivers an update to your computer's buggy and outdated BIOS is available (1.09). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status New. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

[Jon "The Nice Guy" Spriggs (jontheniceguy)]

I have not been noticeably aware of this issue for several months (it's an intermittent issue), however, I have applied the BIOS update, and will monitor the situation.

The dmidecode lines returns V1.09 and 10/30/2012 respectively.

[Jon "The Nice Guy" Spriggs (jontheniceguy)]

I can confirm this appears to have resolved the issue for me.

[penalvch (penalvch)]

Jon "The Nice Guy" Spriggs, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1283793/comments/7 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.