Ubuntu
xorg package

10de:07e1 [HP Pavilion p6020jp Desktop PC] Ubuntu 13.10 random screen freeze

Bug #1268275 reported by Colin Silvester on 2014-01-12

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Expired	Low	Unassigned

Bug Description

This is a bug report filed immediately after a screen freeze occurred. The symptom is that during normal use the system will lock up. The mouse can still be moved but I can't click on any open applications. The sound services will continue to operate (seemingly in the background). Then I wait for about 10 to 20 seconds and the windows will flash seemingly in a random order until it finally shows just the wall paper (background) and then settles down with a crash report. At that point, the system is either completely back to normal, or partially OK (the missing aspect being the menu bars of all open applications - in which case a re-boot is necessary). I have already installed the current nvidia drivers and tried to remove nouveau but that seemed to have already been removed.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xorg 1:7.7+1ubuntu6
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 304.117 Tue Nov 26 21:25:36 PST 2013
GCC version: gcc version 4.8.1 (Ubuntu/Linaro 4.8.1-10ubuntu9)
.tmp.unity.support.test.0:

ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sun Jan 12 17:36:32 2014
DistUpgraded: Fresh install
DistroCodename: saucy
DistroVariant: ubuntu
DkmsStatus:
nvidia-304, 304.117, 3.11.0-14-generic, x86_64: installed
nvidia-304, 304.117, 3.11.0-15-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
NVIDIA Corporation C73 [GeForce 7100 / nForce 630i] [10de:07e1] (rev a2) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2a64]
InstallationDate: Installed on 2013-10-21 (83 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: HP-Pavilion NC906AA-ABJ p6020jp
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=bf500c11-4ad2-4764-8fc1-13e81b1fd006 ro quiet splash
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/08/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 5.27
dmi.board.name: Napa
dmi.board.vendor: FOXCONN
dmi.board.version: HP P/N
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr5.27:bd05/08/2009:svnHP-Pavilion:pnNC906AA-ABJp6020jp:pvr:rvnFOXCONN:rnNapa:rvrHPP/N:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: NC906AA-ABJ p6020jp
dmi.sys.vendor: HP-Pavilion
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.50+git20140102.e8cbc579-0ubuntu0ricotz~saucy
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~git20140109.f46563fe-0ubuntu0ricotz~saucy
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~git20140109.f46563fe-0ubuntu0ricotz~saucy
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.99+git20140106.04ef035c-0ubuntu0sarvatt~saucy
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.907+git20140109.a2fc9e5f-0ubuntu0ricotz~saucy
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9+git20130730.300c5a32-0ubuntu0sarvatt
xserver.bootTime: Sun Jan 12 14:19:43 2014
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.14.5-1ubuntu2~saucy1
---
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: u'/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 304.117 Tue Nov 26 21:25:36 PST 2013
GCC version: gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1)
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: 2014-04-19 08:04:20,737 DEBUG enabling apt cron job
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
DkmsStatus: nvidia-304, 304.117, 3.13.0-24-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
NVIDIA Corporation C73 [GeForce 7100 / nForce 630i] [10de:07e1] (rev a2) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2a64]
InstallationDate: Installed on 2013-10-21 (186 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: HP-Pavilion NC906AA-ABJ p6020jp
NonfreeKernelModules: nvidia
Package: xorg 1:7.7+1ubuntu8
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=bf500c11-4ad2-4764-8fc1-13e81b1fd006 ro quiet splash
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Tags: trusty ubuntu compiz-0.9
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-04-18 (7 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/08/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 5.27
dmi.board.name: Napa
dmi.board.vendor: FOXCONN
dmi.board.version: HP P/N
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr5.27:bd05/08/2009:svnHP-Pavilion:pnNC906AA-ABJp6020jp:pvr:rvnFOXCONN:rnNapa:rvrHPP/N:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: NC906AA-ABJ p6020jp
dmi.sys.vendor: HP-Pavilion
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Sat Apr 26 10:23:39 2014
xserver.configfile: default
xserver.errors:
open /dev/dri/card0: No such file or directory
open /dev/fb0: No such file or directory
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.15.1-0ubuntu2

See original description

Tags:

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-01-12:

.proc.driver.nvidia.params.txt Edit (455 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (59.8 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (1.6 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (93.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (7.9 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (157.5 KiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (45.5 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (4.0 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (5.4 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (5.1 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (4.6 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (14.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (467 bytes, text/plain; charset="utf-8")
NvidiaBugReportLog.txt Edit (760 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (316 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (161.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (323.1 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (607 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (31.9 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (25.5 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (4.0 KiB, text/plain; charset="utf-8")
nvidia-settings.txt Edit (108.3 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (47.6 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (365 bytes, text/plain; charset="utf-8")
xserver.errors.txt Edit (1.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-01-12:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status:	New → Confirmed

penalvch (penalvch) on 2014-01-12

description:	updated
tags:	added: latest-bios-5.27
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete
summary:	- Ubuntu 13.10 random screen freeze + 10de:07e1 [HP Pavilion p6020jp Desktop PC] Ubuntu 13.10 random screen + freeze

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-01-25:

Hello Christopher,

I download a version from the current releases site on Jan 14 and created a bootable USB iso. I ran that directly from the USB a few times and could not replicate the problem. However, in that mode, I did not have the NVidia drivers loaded. I downloaded the Jan 24th version today with the intention of performing a full upgrade. However, I tested that version booting directly from the USB drive and found that every time I start firefox the system completely locked up, requiring a power reset to resolve.

The PC with the problem reported is my main work PC so I am very reluctant to upgrade to a new version of Ubuntu which may have more bugs that the one I am currently using.

I would be open to your recommendations but for now, based upon the issue I saw with firefox, will not perform an upgrade using the Jan 24th iso.

penalvch (penalvch) on 2014-01-25

Changed in xorg (Ubuntu):
status:	Incomplete → New

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-01-26:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-02-14:

Colin Silvester, did this problem not occur in a release prior to Saucy?

Changed in xorg (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-02-16:

Hi Christopher,

To be honest, I don't recall. I only very recently loaded Ubuntu on this particular machine and don't remember from which version I started.
I have another HP Pavilion desktop machine which has been running Ubuntu for several years and I've never had the same issue. However, it has a different graphics card.

I would be happy to install a later version of Ubuntu on the machine that does have the issue, provided that version is as stable as regular releases (either the .04 or .10 releases)...

Revision history for this message

penalvch (penalvch) wrote on 2014-02-16:

Colin Silvester, with the computer you originally reported the problem with, could you please test 12.04.0 via http://old-releases.ubuntu.com/releases/12.04.0/ and advise if this is reproducible?

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-04-18:

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-04-18:

#10

Hello,

Sorry for the lack of activity. As mentioned previously, the affected PC is a primary use PC and I can't take too many risks with beta versions (or roll back versions). Now that 14.04 is out, I will upgrade and will post again to this bug page once I have been able to use it and detect whether this issue has been resolved.

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-04-20:

#11

Having now upgraded to 14.04, the problem is still present. In fact, it seems to be worse. Now, when the screen "goes mad" then I am left with whichever window was last in use (normally maximised) and can't do anything else. All menus are unavailable and I can't even open the terminal via CTRL+ALT+T. The only thing I can do is to cycle the power. The trigger for the problem to start seems to be a window being maximised (or at least, it seems to happen often at the same time as a window being maximised).

Would appreciate if this bug can be re-opened.

Revision history for this message

penalvch (penalvch) wrote on 2014-04-20:

#12

Colin Silvester, please see https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1268275/comments/8 .

tags:

added: trusty

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-04-26: .proc.driver.nvidia.params.txt

#13

.proc.driver.nvidia.params.txt Edit (455 bytes, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-04-26: BootDmesg.txt

#14

BootDmesg.txt Edit (60.4 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: BootLog.txt

#15

BootLog.txt Edit (410 bytes, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: CurrentDmesg.txt

#16

CurrentDmesg.txt Edit (41.9 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: Dependencies.txt

#17

Dependencies.txt Edit (6.8 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: DpkgLog.txt

#18

DpkgLog.txt Edit (2.1 MiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: GconfCompiz.txt

#19

GconfCompiz.txt Edit (45.6 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: LightdmDisplayLog.txt

#20

LightdmDisplayLog.txt Edit (2.3 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: LightdmGreeterLog.txt

#21

LightdmGreeterLog.txt Edit (7.5 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: LightdmGreeterLogOld.txt

#22

LightdmGreeterLogOld.txt Edit (5.5 KiB, text/plain)

apport information

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-04-26: LightdmLog.txt

#23

LightdmLog.txt Edit (4.7 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: Lspci.txt

#24

Lspci.txt Edit (14.5 KiB, text/plain)

apport information

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-04-26: Lsusb.txt

#25

Lsusb.txt Edit (421 bytes, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: NvidiaBugReportLog.txt

#26

NvidiaBugReportLog.txt Edit (760 bytes, text/plain)

apport information

Revision history for this message

Colin Silvester (colinssil48) wrote on 2014-04-26: ProcCpuinfo.txt

#27

ProcCpuinfo.txt Edit (1.5 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: ProcEnviron.txt

#28

ProcEnviron.txt Edit (316 bytes, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: ProcInterrupts.txt

#29

ProcInterrupts.txt Edit (1.5 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: ProcModules.txt

#30

ProcModules.txt Edit (4.4 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: UdevDb.txt

#31

UdevDb.txt Edit (157.9 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: UdevLog.txt

#32

UdevLog.txt Edit (323.9 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: UnitySupportTest.txt

#33

UnitySupportTest.txt Edit (607 bytes, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: XorgLog.txt

#34

XorgLog.txt Edit (29.0 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: XorgLogOld.txt

#35

XorgLogOld.txt Edit (27.6 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: Xrandr.txt

#36

Xrandr.txt Edit (4.0 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: nvidia-settings.txt

#37

nvidia-settings.txt Edit (108.3 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: xdpyinfo.txt

#38

xdpyinfo.txt Edit (47.6 KiB, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26: xserver.devices.txt

#39

xserver.devices.txt Edit (365 bytes, text/plain)

apport information

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Colin Silvester (colinssil48) wrote on 2014-04-26:

#40

Hi there
The system crashed just now and I was able to capture the crash logs and upload.
I see the request for me to run 12.04 on this machine. Is it sufficient for me to run off USB rather than implementing a full install (and replacing my current version)?

Thx

Colin

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10de:07e1 [HP Pavilion p6020jp Desktop PC] Ubuntu 13.10 random screen freeze

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