[Clevo P15SM] System freeze 2-3 times daily with Unity

[Petr]

My system freezes with Unity up to 2-3 times a day. With Gnome it happens much less frequently. Backtrace:
https://launchpadlibrarian.net/161997766/XorgLogOld.txt

In 14.04, I tried nvidia-331-updates drivers and I still get freezes.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xorg 1:7.7+1ubuntu6
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Jan 9 10:40:11 2014
DistUpgraded: Fresh install
DistroCodename: saucy
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 4.2.16, 3.11.0-14-generic, x86_64: installed (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!)
 virtualbox, 4.2.16, 3.11.0-15-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: CLEVO/KAPOK Computer Device [1558:5106]
 NVIDIA Corporation GK106M [GeForce GTX 770M] [10de:11e0] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: CLEVO/KAPOK Computer Device [1558:5106]
InstallationDate: Installed on 2013-11-29 (40 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Notebook P15SM
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic.efi.signed root=UUID=366334f2-a6b1-45f4-82f5-791a962fd448 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/06/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: P15SM
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd08/06/2013:svnNotebook:pnP15SM:pvrNotApplicable:rvnNotebook:rnP15SM:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.name: P15SM
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.3-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Thu Jan 9 08:29:48 2014
xserver.configfile: default
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
 NOUVEAU(G0): Failed to initialise context object: 2D_NVC0 (0)
 NOUVEAU(G0): Error initialising acceleration. Falling back to NoAccel
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 16562
 vendor LEN
xserver.version: 2:1.14.3-3ubuntu2

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[penalvch (penalvch)]

Petr, thank you for reporting this and helping make Ubuntu better. Could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg REPLACE-WITH-BUG-NUMBER

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Petr (peter-ossipov)]

I will download the latest from here http://cdimage.ubuntu.com/daily-live/current/trusty-desktop-amd64.iso
Then install it as a virtual machine and let that run in parallel with my normal job. Hopefully, it will not happen any more :-)

have you fixed something for this?

[Petr (peter-ossipov)]

Right, there was a suggestion to move to Gnome and the bug does not happen, but it does. Chrome seems to be the issue still for me.

[Petr (peter-ossipov)]

With Gnome it happens much less frequently, with Unity - up to 2-3 times a day. With Chrome on Unity I get an impression it happens a little bit more frequent.

[Petr (peter-ossipov)]

> tags: added: needs-problem-summary needs-trusty-test regression-potential

dozens of people are reporting it. "trusty-test" is:
1. set up a pc or a laptop,
2. Make sure you trace everything what happens in the system before the freeze.
2. Run it for a week with Unity and Chrome - and it can deffo be reproducible.

What other kind of trusty test are we looking for an intermittent problem?

[Hannes Erven (hannes-erven)]

Petr, did you already upgrade to trusty? I did it about a month ago and there was not a single lockup since then. As this is also CLEVO hardware, it is probably related?

[Petr (peter-ossipov)]

Hi, Hannes,

I have not to be honest. Will try now.

[Petr (peter-ossipov)]

Cannot upgrade. The update manger is set to notify me when any new release is available. tried following
http://www.liberiangeek.net/2014/01/daily-ubuntu-tips-upgrade-to-ubuntu-14-04-trusty-tahr-from-13-10/

but my update manager says there are no updates and I am still on 13.10.

[Petr (peter-ossipov)]

Right, the guy should have said it needed to be done with sudo, so

sudo update-manager -d

Did an upgrade, installed a lot of suff, rebooted, but the system still thinks it is 13.10. Let's see how it goes.

[Petr (peter-ossipov)]

Upgraded a week ago and just rebooted from a freeze.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

[penalvch (penalvch)]

Petr, would using the nvidia drivers as per https://help.ubuntu.com/community/BinaryDriverHowto/Nvidia provide a WORKAROUND?

[Petr (peter-ossipov)]

Christopher, it does seem like what I should do, as when I start to watch video it crashes much quicker. Let me try. Thanks for the advice.

[Petr (peter-ossipov)]

Christopher, I did reinstall 14.04 from ubuntu-14.04-beta2-desktop-amd64.iso. Also instaled nvidia-331-updates drivers and I still get freezes. :-( I also did a full memory test without any errors.

[Petr (peter-ossipov)]

Also after installing ubuntu-14.04-beta2-desktop-amd64.iso I was asked to install latest updates which I did. And I still get the freezes. Doh!

[Petr (peter-ossipov)]

Also filed system information once again in https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1306969. Apologies for creating a new bug, but was not sure how to attache the files once again.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[GLehnhoff (glehnhoff)]

I use a fresh and the newest 14.04 Ubuntu/Unity version and with nouveau my systems freezes completely after 3-4 minutes. With Nvidia all is fine. Attached are some screenshots shortly before the freeze.

[Petr (peter-ossipov)]

I just had a freeze right now. My laptop crashed at least 5 times today. :-(

[penalvch (penalvch)]

GLehnhoff, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

For more on this, please see the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

[penalvch (penalvch)]

Petr, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1267421

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

As well, given the information from the prior release is already available, testing a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]