Regression: Latest updates break X [HP dv6 laptop]

[Jorge Hernandez]

Hey guys,

I don't which update caused my Ubuntu not to show anything, not even the starting screen, all I get is a black screen, I can see that it's loading because I see my HDD light blinking and my WiFi light turn on, but nothing on the screen itself.

It may be X or the drivers for the following Video cards (this is what my laptop has):

AMD Radeon HD 7690M
AMD Radeon HD 6620G

I know the screen is fine because I just re-installed Windows to send this bug report.

Thanks

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1085541/+editstatus and add the package name in the text box next to the word Package.

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[Søren Bredlund Caspersen (soeren-b-c)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures

At a minimum, we need to know:
 - What version of Ubuntu are you running?
 - When was the update that caused this issue?
Thanks!

[Jorge Hernandez (jfha73)]

I'm running Ubuntu 12.10 I updated Ubuntu Yesterday, but I'm not sure which update made it not work.

[Dave Gilbert (ubuntu-treblig)]

Hi Jorge,
  If you use shift during booting to get the 'grub' menu to display, it should let you choose a previous kernel version to try;
if that helps you then please add a note saying the kernel version that works and the version that fails.

  Also can you describe the make and model of the machine you are using.

Dave

[Jorge Hernandez (jfha73)]

I can tell you that I have a HP dv6 Quad Edition Laptop, but I cannot
test the shift ket because as I said when I opened the bug, I installed
Windows to it so I could use it again.
Jorge Hernandez
165 East 115th Street #4B
New York, NY 10029
<http://maps.yahoo.com/py/maps.py?Pyt=Tmap&addr=165+East+115th+Street+%234B&csz=New+York%2C+NY+10029&country=us>
<email address hidden>
tel:
fax:
mobile:
646-403-9802
646-519-4352
646-262-1908

------ Original Message ------
From: "Dave Gilbert" <email address hidden>
To: <email address hidden>
Sent: 12/3/2012 9:07:21 PM
Subject: [Bug 1085541] Re: Latest updates break X
>Hi Jorge,
> If you use shift during booting to get the 'grub' menu to display, it should let you choose a previous kernel version to try;
>if that helps you then please add a note saying the kernel version that works and the version that fails.
>
> Also can you describe the make and model of the machine you are using.
>
>Dave
>
>--
>You received this bug notification because you are subscribed to the bug
>report.
>https://bugs.launchpad.net/bugs/1085541
>
>Title:
> Latest updates break X
>
>Status in “xorg” package in Ubuntu:
> New
>
>Bug description:
> Hey guys,
>
> I don't which update caused my Ubuntu not to show anything, not even
> the starting screen, all I get is a black screen, I can see that it's
> loading because I see my HDD light blinking and my WiFi light turn on,
> but nothing on the screen itself.
>
> It may be X or the drivers for the following Video cards (this is what
> my laptop has):
>
> AMD Radeon HD 7690M
> AMD Radeon HD 6620G
>
> I know the screen is fine because I just re-installed Windows to send
> this bug report.
>
> Thanks
>
>To manage notifications about this bug go to:
>https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1085541/+subscriptions
>
>

[Dave Gilbert (ubuntu-treblig)]

OK, I'll leave it as 'incomplete' for the moment; if you get around to trying 12.10 again then please add any more detail you can and flip it back to 'New'.
There's probably not too much we can do without more diagnostics, other than to remember this and watch out for any similar reports.
Thanks for the report.

[Jorge Hernandez (jfha73)]

I'm not 100% sure, but the latest updates that might had broken my X
are:

Kernel 3.5.0-19
xserver-zorg-core
xserver-common

Jorge Hernandez
165 East 115th Street #4B
New York, NY 10029
<http://maps.yahoo.com/py/maps.py?Pyt=Tmap&addr=165+East+115th+Street+%234B&csz=New+York%2C+NY+10029&country=us>
<email address hidden>
tel:
fax:
mobile:
646-403-9802
646-519-4352
646-262-1908

------ Original Message ------
From: "Dave Gilbert" <email address hidden>
To: <email address hidden>
Sent: 12/3/2012 9:07:21 PM
Subject: [Bug 1085541] Re: Latest updates break X
>Hi Jorge,
> If you use shift during booting to get the 'grub' menu to display, it should let you choose a previous kernel version to try;
>if that helps you then please add a note saying the kernel version that works and the version that fails.
>
> Also can you describe the make and model of the machine you are using.
>
>Dave
>
>--
>You received this bug notification because you are subscribed to the bug
>report.
>https://bugs.launchpad.net/bugs/1085541
>
>Title:
> Latest updates break X
>
>Status in “xorg” package in Ubuntu:
> New
>
>Bug description:
> Hey guys,
>
> I don't which update caused my Ubuntu not to show anything, not even
> the starting screen, all I get is a black screen, I can see that it's
> loading because I see my HDD light blinking and my WiFi light turn on,
> but nothing on the screen itself.
>
> It may be X or the drivers for the following Video cards (this is what
> my laptop has):
>
> AMD Radeon HD 7690M
> AMD Radeon HD 6620G
>
> I know the screen is fine because I just re-installed Windows to send
> this bug report.
>
> Thanks
>
>To manage notifications about this bug go to:
>https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1085541/+subscriptions
>
>

[Andrey Andreev (narf)]

Are you using the proprietary video drivers (fglrx / fglrx-updates) ? This caused a problem for me.

[Dave Gilbert (ubuntu-treblig)]

Hi ALl,
  I was looking back through my list of bugs and noticed this had been closed in an odd way.
Jorge you reported this a while back; is it still a problem for you? Have you tried more recent updates?

[Jorge Hernandez (jfha73)]

I honestly don't know, I changed my distro to opensuse long time ago.
On Mar 3, 2013 9:05 PM, "Patrick Patnode" <email address hidden> wrote:

> ** Changed in: xorg (Ubuntu)
> Assignee: (unassigned) => Patrick Patnode (patrick-patnode)
>
> ** Changed in: xorg (Ubuntu)
> Status: Incomplete => Opinion
>
> ** Changed in: xorg (Ubuntu)
> Status: Opinion => Fix Committed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1085541
>
> Title:
> Regression: Latest updates break X [HP dv6 laptop]
>
> Status in “xorg” package in Ubuntu:
> Fix Committed
>
> Bug description:
> Hey guys,
>
> I don't which update caused my Ubuntu not to show anything, not even
> the starting screen, all I get is a black screen, I can see that it's
> loading because I see my HDD light blinking and my WiFi light turn on,
> but nothing on the screen itself.
>
> It may be X or the drivers for the following Video cards (this is what
> my laptop has):
>
> AMD Radeon HD 7690M
> AMD Radeon HD 6620G
>
> I know the screen is fine because I just re-installed Windows to send
> this bug report.
>
> Thanks
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1085541/+subscriptions
>

[Dave Gilbert (ubuntu-treblig)]

OK, fair enough - I'll leave it as incomplete and it should close itself in a couple of months; leaves time for anyone else woh was affected at the same time to jump in.

[Soft Ginger (soft-ginger)]

The lastest update also breaks my computer, which uses NVidia graphic card. I tried purging nvidia-prime and nvidia-331 ( or nvidia-319) and everything went to normal. This might imply that the package that break this would be something related to Xorg.

[Soft Ginger (soft-ginger)]

Sorry for double commenting.

I'm current using Ubunty 14.04 Development Branch. The regression also happened recently as said above. I wonder if there's any similar patch for this.

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 12.10 (quantal) reached end-of-life on May 16, 2014.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.