applications like Google Earth or Second Life do not work

[Patrick Frank]

Neither one of the available 4 different viewers for Second Life nor Google Earth will load.
They quit with the command that they fail to load i965.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
Uname: Linux 3.5.0-18-generic i686
.tmp.unity.support.test.0:

ApportVersion: 2.6.1-0ubuntu6
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
Date: Fri Nov 16 18:51:17 2012
DistUpgraded: Fresh install
DistroCodename: quantal
DistroVariant: ubuntu
DkmsStatus: virtualbox, 4.1.18, 3.5.0-18-generic, i686: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0102] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Micro-Star International Co., Ltd. Device [1462:7680]
InstallationDate: Installed on 2012-11-15 (1 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
Lsusb:
 Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 003: ID 046d:c062 Logitech, Inc. LS1 Laser Mouse, corded
MachineType: ARLT Computer Produkte GmbH Mr. Business PRO SNB
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-18-generic root=UUID=634d3a5a-ca0b-4b91-9821-095392b6ca71 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/14/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V25.4
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H61M-P25 (MS-7680)
dmi.board.vendor: MSI
dmi.board.version: 5.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 5.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV25.4:bd02/14/2012:svnARLTComputerProdukteGmbH:pnMr.BusinessPROSNB:pvr5.0:rvnMSI:rnH61M-P25(MS-7680):rvr5.0:cvnMSI:ct3:cvr5.0:
dmi.product.name: Mr. Business PRO SNB
dmi.product.version: 5.0
dmi.sys.vendor: ARLT Computer Produkte GmbH
version.compiz: compiz 1:0.9.8.4+bzr3407-0ubuntu1
version.libdrm2: libdrm2 2.4.39-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.0-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.0-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.13.0-0ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.99.99~git20120913.8637f772-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.20.9-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.2-0ubuntu3

[Patrick Frank (pfrank0405-deactivatedaccount)]

google-earth-stable_current_i386.deb (from 2012-11-15)

SecondLife-i686-3.4.1.266581
Phoenix_Firestorm-Release_i686_4.2.2.29837
Singularity-i686-1.7.2.2956

00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller])
Subsystem: Micro-Star International Co., Ltd. Device 7680
Flags: bus master, fast devsel, latency 0, IRQ 45
Memory at fe000000 (64-bit, non-prefetchable) [size=4M]
Memory at c0000000 (64-bit, prefetchable) [size=256M]
I/O ports at f000 [size=64]
Expansion ROM at <unassigned> [disabled]
Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [d0] Power Management version 2
Capabilities: [a4] PCI Advanced Features
Kernel driver in use: i915
Kernel modules: i915

[Patrick Frank (pfrank0405-deactivatedaccount)]

The board in question is: MSI H61M-P25 (MS-7680)

[Patrick Frank (pfrank0405-deactivatedaccount)]

Ubuntu 12.10 and 13.04 are affected but not 12.04 - there at least the Second Life viewers are working. Just not Googl Earth.

[Patrick Frank (pfrank0405-deactivatedaccount)]

Other 3D applications like Blender, Red Eclipse and Super Tux Kart work as expected.

[Dave Gilbert (ubuntu-treblig)]

Whether the two failures are related is difficult to say; the SecondLife one seems to be failing with a fairly clear problem finding the dri modules:

libGL: OpenDriver: trying /tls/i965_dri.so
libGL: OpenDriver: trying /i965_dri.so
libGL error: dlopen /i965_dri.so failed (/i965_dri.so: cannot open shared object file: No such file or directory)
libGL: OpenDriver: trying /usr/lib64/dri/tls/i965_dri.so
libGL: OpenDriver: trying /usr/lib64/dri/i965_dri.so
libGL error: dlopen /usr/lib64/dri/i965_dri.so failed (/usr/lib64/dri/i965_dri.so: cannot open shared object file: No such file or directory)
libGL: OpenDriver: trying /usr/lib32/dri/tls/i965_dri.so
libGL: OpenDriver: trying /usr/lib32/dri/i965_dri.so
libGL error: dlopen /usr/lib32/dri/i965_dri.so failed (/usr/lib32/dri/i965_dri.so: cannot open shared object file: No such file or directory)
libGL: OpenDriver: trying /usr/lib/dri/tls/i965_dri.so
libGL: OpenDriver: trying /usr/lib/dri/i965_dri.so
libGL error: dlopen /usr/lib/dri/i965_dri.so failed (/usr/lib/dri/i965_dri.so: cannot open shared object file: No such file or directory)

On my system the libgl1-mesa-dri package puts those in /usr/lib/i386-linux-gnu/dri/ and /usr/lib/x86_64-linux-gnu/dri/i965_dri.so
the paths look like the RHEL/Fedora paths for 32/64 bit stuff.
I'd bet you can get that running with a few symlinks; but that looks more like like a secondlife problem than Ubuntu ???

The google-earth one is a segfault - difficult to know what's going on there; could be entirely different.

[Patrick Frank (pfrank0405-deactivatedaccount)]

The graphics driver for the Intel Integrated Graphics Chip seems to have more issues:
Since the dist-upgrade of today my applications freeze when they try to open images (screenshot e.g.) or when I browse the web (Youtube, etc.) but also when I enter text in search boxes.

And for a weird reason the bug tracker will not allow me to open new bugs.

[Patrick Frank (pfrank0405-deactivatedaccount)]

You load youtube and before it finishes the browser freezes. Then you type something into the search bar and the browser freezes again. You visit other websites with javascript interaction and the browser freezes. This happens also when you click the "star" symbol in the browser to bookmark or when you try to switch tabs.

But this is not a browser problem!! The behaviour changed with the "dist-upgrade" when new mesa and compiz packages arrived. I made sure there really was no code change of the browser.

Additionally, the screen snapshotting tool crashed during the file save option when I had the spotify client launched.

All in all totally unacceptable for updates to break my system like this.

Sad that I can not just switch operating systems like people advise me ....

[Patrick Frank (pfrank0405-deactivatedaccount)]

Libre Office shows the same behaviour than Firefox with constant freezes.

[Patrick Frank (pfrank0405-deactivatedaccount)]

Okay, sorry, but the mysterious application behaviour was due to a broken harddisk.

And since I decided to stop using Google Earth and Second Life we can close the bug report as "resolved".

[Patrick Frank (pfrank0405-deactivatedaccount)]

Sorry again, I decided to keep the bug open until it is resolved properly.

[Patrick Frank (pfrank0405-deactivatedaccount)]

It _seems_ to be a hardware related bug. Either the harddisk or the disk controller which causes these mysterious problems.

[Patrick Frank (pfrank0405-deactivatedaccount)]

I forgot to add, that I was unable to test install Ubuntu 13.04 with the CD burned from 17.11.2012 and not with one from 08.01.2013. They either freeze before or directly after the selection screen regarding the prerequisites.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[LJLunsford (lynna-lunsford)]

I am on a dual boot system (windows 7 and Ubuntu 13.04 64 bit) and I have not been able to get Second Life or any other Second Life viewer (firestorm, Kokua also tried) on this operating system. I tried installing 32 bit libraries but to no avail. I installed the most recent version of the stable release 13.04 64 bit on July 13, 2013. My graphics card is Nvidoa Geforce 9500 GT, I have 8 Gigs of Ram. I have absolutely zero issues running Second Life on the windows 7 OS. Everything is functional on windows. I have not tried Google Earth on my Ubuntu 13.04 64 bit OS but Second Life viewer fails to launch. This is a program I use typically on a almost daily basis and so is important to me for moving to the Ubuntu OS on my system.

[madbiologist (me-again)]

The Second Life problem should be fixed by this commit in mesa 10.5.4.

author Kenneth Graunke
committer Emil Velikov
commit 597d85c6b761028e00d9a75405afcba7612f9d58
tree 7ef635bfedd4a7c4e47f2d6c4b793da934e0d114
parent ef0e335c1422b8a394073d89a781ed5847da0eb1

drirc: Add "Second Life" quirk (allow_glsl_extension_directive_midshader).

Appears to fix shader compilation. Tested by starting the client,
dragging the "quality and speed" slider back and forth, and watching the
console output - instead of piles of "shader failed to compile", the CPU
seems to be busy compiling shaders. I haven't actually tried to play.

Signed-off-by: Kenneth Graunke
Bugzilla: https://bugs.freedesktop.org/show_bug.cgi?id=69226
Bugzilla: https://bugs.freedesktop.org/show_bug.cgi?id=71591
Cc: <email address hidden>
(cherry picked from commit 00bf7d2e9cd60dbd82d25b459c448e11c545a89a)

This commit will also be in mesa 10.6 (see last line above for id number).

[penalvch (penalvch)]

As per https://bugs.launchpad.net/ubuntu/+source/mesa/+bug/1079801/comments/15 .