LibreOffice Writer regularly suddenly crashes in a working session.

Bug #882535 reported by Bas Roufs on 2011-10-27
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xorg-server (Ubuntu)
Low
Unassigned

Bug Description

WHAT EXACTLY HAPPENS
When editing a document in LibreOffice Writer, this package or the whole system suddenly crashes sometimes. I cannot reconstruct exactly under which circumstances this happens - it happens always in the middle of an intense working session. After the crash, the system automatically restarts.
I have been experiencing this problem ever since the latest versions of OpenOffice before the transit to LibreOffice. Recently, I found at least an effective workaround - as explained here below.

WORKAROUND
The workaround I have found, consist of preventive and curative measures.

WORKAROUND - PREVENTIVE MEASURES
When editing the document, I save it after each phrase via the command CONTROL-S.
Each +/- 5 minutes, I go back to the folder where the document is: via Dolphin. First I refresh the document list via F5. Than I copy the document into a backup-document under another name.

WORKAROUND - CURATIVE MEASURES
After coming in the system again after such a crash, I go back to the document in which I have been working just before the crash: via Dolphin. After clicking at the document, the LibreOffice document recovery dialogue starts. I choose the option "Open the read-only document". After opening this document, I save the same document under another name, after which I can continue the working session.
By doing so, I manage to recover the document in 9 out of 10 cases.
In about 1 out of 10 cases, I do NOT manage to recover the document. In such a case, I continue the working session in the lastest backup document.

ANSWERS TO SOME OTHER RELEVANT QUESTIONS:
Release of the OS I am using: Kubuntu 11.04.

Version of the package I am using:
LibreOffice 3.3.4
OOO330m19 (Build:401)
tag libreoffice-3.3.3.1, Ubuntu package 1:3.3.4-0ubuntu1

What I expected to happen: being able to continue the working session without any unexpected and non-sollicitated interruption.

What happened instead: suddenly LibreOffice crashed and the whole system restarted automatically, without me consciously provoking this course of events.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: libreoffice-core 1:3.3.4-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-12.51-generic 2.6.38.8
Uname: Linux 2.6.38-12-generic i686
Architecture: i386
Date: Thu Oct 27 13:14:40 2011
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release i386 (20110427)
ProcEnviron:
 LANGUAGE=en_GB
 LANG=en_GB.UTF-8
 LC_MESSAGES=en_GB.UTF-8
 SHELL=/bin/usernameh
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)
---
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: kwin
DistUpgraded: Fresh install
DistroCodename: natty
DistroRelease: Ubuntu 11.04
DistroVariant: kubuntu
GraphicsCard:
 Intel Corporation Mobile 945GME Express Integrated Graphics Controller [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:8340]
   Subsystem: ASUSTeK Computer Inc. Device [1043:8340]
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release i386 (20110427)
MachineType: ASUSTeK Computer INC. 1001HA
Package: xorg-server (not installed)
ProcEnviron:
 LANGUAGE=en_GB
 LANG=en_GB.UTF-8
 LC_MESSAGES=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-12-generic root=UUID=30263ac8-c75d-45b3-b0d9-97060b9d3f53 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-12.51-generic 2.6.38.8
Renderer: Unknown
Tags: natty kubuntu patch
Uname: Linux 2.6.38-12-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 02/26/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1401
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1005HA
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1401:bd02/26/2010:svnASUSTeKComputerINC.:pn1001HA:pvrx.x:rvnASUSTeKComputerINC.:rn1005HA:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1001HA
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7

Bas Roufs (basroufs) wrote :

System crash as in not Libreoffice crashes, but the whole desktop session or even the whole OS?

Needs more specific data, likely not an Libreoffice issue itself, but X11 driver or hardware issue.

Changed in libreoffice (Ubuntu):
status: New → Incomplete

2011/10/27 Björn Michaelsen <email address hidden>

> System crash as in not Libreoffice crashes, but the whole desktop
> session or even the whole OS?
>

It is a LibreOffice problem which affects the whole desktop session: as a
result of the crash in Writer, the system stops and restarts.

>
> Needs more specific data, likely not an Libreoffice issue itself, but
> X11 driver or hardware issue.
>

The problem is specificallly related to LibreOffice Writer. I do not
experience it in any other application.
If you want me to provide more specific info, I am happy to do so. But I
need to know which kind of info I need to provide how.
Respectfully yours,
Bas Roufs.

NoOp (glgxg) wrote :

This sounds as if LO is crashing xorg; similar to: https://bugs.freedesktop.org/show_bug.cgi?id=38292
[[GM45] High zoom in libreoffice causes a crash in i830_uxa_put_image]
Perhaps it might be worth getting a backtrace with symbols:
http://www.x.org/wiki/Development/Documentation/ServerDebugging

Bas Roufs (basroufs) wrote :

Hello Everybody

The problem is getting worse and really, really annoying. Often, I do not
manage to completely recover the document. The problem occurs often when I
try to save the latest changes in the document via control-s.

Next week, I will provide you with some screenshots as well as with some
files that might be helpful for debugging purposes.

Respectfully yours,
Bas Roufs.

Bas Roufs, please execute at the Terminal:

apport-collect 882535

As well, please attach all relevant information requested in: https://wiki.ubuntu.com/X/Debugging

affects: libreoffice (Ubuntu) → xorg (Ubuntu)
bugbot (bugbot) on 2011-10-28
affects: xorg (Ubuntu) → xorg-server (Ubuntu)
bugbot (bugbot) on 2011-10-28
tags: added: kubuntu

apport information

tags: added: apport-collected patch
description: updated

apport information

apport information

apport information

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apport information

apport information

apport information

apport information

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apport information

apport information

apport information

apport information

apport information

Subject: extra information and files useful for debugging purposes.

Attachments/ files relevant for this bug report:
* "Circle 27 October 11 evening.odt", crashed at 0.30h. Central European
Time;
* "Circle 27 October 11 evening3.odt", a copy/ backup file, generated 4
minutes before the crash;
* Bug.png until and including Bug9.png: screenshots from the LibreOffice
document recovery dialogue;
* Bug10.png and Bug11.png: screenshots from reports generated by
apport-collect 882535;
* Bug12.txt: feedback from the terminal upon giving the command
"apport-collect 882535";
* Bug13.txt: the file containing this message.

Hello everybody

Thanks for all your input so far.
Hereby I reply some questions as good as I can right now.

> Bas Roufs, please execute at the Terminal: apport-collect 882535

A few minutes ago, I have done, so. You can see it elsewhere in this bug
report. See also the screenshots Bug10.png and Bug11.png.

> As well, please attach all relevant information requested in:
> https://wiki.ubuntu.com/X/Debugging
> ** Package changed: libreoffice (Ubuntu) => xorg (Ubuntu)

Given the fact that various other contributions in this thread point in the
same direction, I seriously consider doing so next week: in case the
feedback that will come after this e-mail keep pointing at xorg as one of
the factors that needs to be taken into account.
For now, I provide you with various files that might be useful for debugging
purposes.

The file "Circle 27 October 11 evening.odt" is the LibreOffice Writer file
that has crashed at 0.30h. Central European Time. The file "Circle 27
October 11 evening3.odt" is a copy/ backup file that I have made at 0.26h.,
4 minutes before the crash. I have used that one to continue the work.

When the file crashed, the whole Kubuntu 11.04 system automatically
restarted. After booting in,I went to the crashed file via the Dolphin file
manager. As soon as I tried to open that file, the LibreOffice document
recovery started: see the file Bug.png. From every single step in this
process, I provide you with other screenshots: see Bug1.png until and
including Bug9.png. As I told already, I did not manage to get the document
recovered.

After finishing this message, my weekend will start. Any other questions in
this thread I will answer next week.

Respectfully yours,

Bas Roufs.

Bas Roufs (basroufs) wrote :
Bas Roufs (basroufs) wrote :

Subject: extra information and files useful for debugging purposes.

Attachments/ files relevant for this bug report:
* "Circle 27 October 11 evening.odt", crashed at 0.30h. Central European Time;
* "Circle 27 October 11 evening3.odt", a copy/ backup file, generated 4
minutes before the crash;
* Bug.png until and including Bug9.png: screenshots from the LibreOffice
document recovery dialogue;
* Bug10.png and Bug11.png: screenshots from reports generated by apport-
collect 882535;
* Bug12.txt: feedback from the terminal upon giving the command "apport-
collect 882535";
* Bug13.txt: the file containing this message.

Hello everybody

Thanks for all your input so far.
Hereby I reply some questions as good as I can right now.

> Bas Roufs, please execute at the Terminal: apport-collect 882535

A few minutes ago, I have done, so. You can see it elsewhere in this bug
report. See also the screenshots Bug10.png and Bug11.png.

> As well, please attach all relevant information requested in:
> https://wiki.ubuntu.com/X/Debugging
> ** Package changed: libreoffice (Ubuntu) => xorg (Ubuntu)

Given the fact that various other contributions in this thread point in the
same direction, I seriously consider doing so next week: in case the feedback
that will come after this e-mail keep pointing at xorg as one of the factors
that needs to be taken into account.
For now, I provide you with various files that might be useful for debugging
purposes.

The file "Circle 27 October 11 evening.odt" is the LibreOffice Writer file
that has crashed at 0.30h. Central European Time. The file "Circle 27 October
11 evening3.odt" is a copy/ backup file that I have made at 0.26h., 4 minutes
before the crash. I have used that one to continue the work.

When the file crashed, the whole Kubuntu 11.04 system automatically restarted.
After booting in,I went to the crashed file via the Dolphin file manager. As
soon as I tried to open that file, the LibreOffice document recovery started:
see the file Bug.png. From every single step in this process, I provide you
with other screenshots: see Bug1.png until and including Bug9.png. As I told
already, I did not manage to get the document recovered.

After finishing this message, my weekend will start. Any other questions in
this thread I will answer next week.

Respectfully yours,

Bas Roufs.

--
====
Bas G. Roufs M.A.
Van 't Hoffstraat 1
NL-3514 VT Utrecht
+31 30 785 20 40
+31 6 446 835 10
<email address hidden>
OS: Linux Kubuntu 11.04, kubuntu.org
Websites in construction:
* rainbowgathering.eu
* basroufs.eu
* viaconsensus.nl

Bas Roufs (basroufs) wrote :

PS.
The attachment "Circle 27 October 11 evening.odt" did not come with my previous message. Here it is.
It's the file that crashed at 0.30h. today.
Respectfully yours,
Bas.

Bryce Harrington (bryce) on 2012-02-04
Changed in xorg-server (Ubuntu):
status: Incomplete → Confirmed

Bas Roufs, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg-server REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xorg-server (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
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