changing monitor resolution does not work

Bug #840865 reported by Carla Sella on 2011-09-04
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg-server (Ubuntu)
Low
Unassigned

Bug Description

While testing Ubuntu Oneiric Beta 1 (iso: http://releases.ubuntu.com/11.04/ubuntu-11.04-desktop-amd64.iso) on my HP-G62 laptop, when changing screen resolution in 800x600 or 1024x768 the screen goes black, have to wait it reverts back to 1366x768 on it's own.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC270 Analog [ALC270 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: letozaf 1517 F.... pulseaudio
CRDA: Error: [Errno 2] File o directory non esistente
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd4400000 irq 43'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:10ec0270,103c1425,00100100 HDA:80862804,80860101,00100000'
   Controls : 20
   Simple ctrls : 11
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=bd9ecec1-a6ab-4a10-b29b-096f53cfc0dc
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110901)
MachineType: Hewlett-Packard HP G62 Notebook PC
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-9-generic root=UUID=03f0ae6c-2c9a-4291-8f95-864d0c4c8854 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-9.15-generic 3.0.3
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-9-generic N/A
 linux-backports-modules-3.0.0-9-generic N/A
 linux-firmware 1.60
StagingDrivers: mei
Tags: oneiric running-unity staging
Uname: Linux 3.0.0-9-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/25/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1425
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 54.12
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.06:bd01/25/2010:svnHewlett-Packard:pnHPG62NotebookPC:pvr049D100000202710000020000:rvnHewlett-Packard:rn1425:rvr54.12:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP G62 Notebook PC
dmi.product.version: 049D100000202710000020000
dmi.sys.vendor: Hewlett-Packard
---
.tmp.unity.support.test.0:

ApportVersion: 1.23-0ubuntu1
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,regex,snap,compiztoolbox,resize,gnomecompat,vpswitch,move,grid,place,mousepoll,wall,animation,workarounds,imgpng,session,fade,expo,scale,unitymtgrabhandles,ezoom,unityshell]
CompositorRunning: compiz
DistUpgraded: Fresh install
DistroCodename: oneiric
DistroRelease: Ubuntu 11.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:1425]
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110901)
MachineType: Hewlett-Packard HP G62 Notebook PC
Package: xorg-server (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-11-generic root=UUID=03f0ae6c-2c9a-4291-8f95-864d0c4c8854 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-11.18-generic 3.0.4
Tags: oneiric running-unity ubuntu compiz-0.9
Uname: Linux 3.0.0-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/25/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1425
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 54.12
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.06:bd01/25/2010:svnHewlett-Packard:pnHPG62NotebookPC:pvr049D100000202710000020000:rvnHewlett-Packard:rn1425:rvr54.12:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP G62 Notebook PC
dmi.product.version: 049D100000202710000020000
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.5.94+bzr2803-0ubuntu5
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.26-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 7.11-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.11-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20110811.g93fc084-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.901-1ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110411+8378443-1

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 840865

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected oneiric running-unity staging
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Nyan Cat (nyancat) on 2011-09-04
affects: linux (Ubuntu) → xorg (Ubuntu)
bugbot (bugbot) on 2011-09-08
affects: xorg (Ubuntu) → xorg-server (Ubuntu)
Chris Halse Rogers (raof) wrote :

Since it sounds like you can (a) easily reproduce this, and (b) regain control of your system after reproducing this problem, it would be most helpful if you could trigger this bug, then run “apport-collect 840865”. That way we should get logs of what's happening during the problem.

Changed in xorg-server (Ubuntu):
status: Confirmed → Incomplete
assignee: nobody → Chris Halse Rogers (raof)
affects: xorg-server (Ubuntu) → xorg (Ubuntu)
Changed in xorg (Ubuntu):
assignee: Chris Halse Rogers (raof) → nobody
assignee: nobody → Chris Halse Rogers (raof)
bugbot (bugbot) on 2011-09-20
affects: xorg (Ubuntu) → xorg-server (Ubuntu)

apport information

tags: added: compiz-0.9 ubuntu
description: updated

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Changed in xorg-server (Ubuntu):
status: Incomplete → Confirmed
Carla Sella (carla-sella) wrote :

I'm having the same problem with Oneiric Beta 2 tests.

Chris Halse Rogers (raof) wrote :

Hm, ok. Those logs indicate that the X server thinks it's successfully changing the mode, and there are no error messages visible anywhere.

That would indicate that this is likely a kernel bug. Could you please run ‘sudo xdiagnose’, tick the “extra graphics debug messages” box, hit ‘apply’, and then reboot? Once you've rebooted, could you reproduce the bug again and attach the output of “dmesg” here. That will have as much debugging data as possible!

It would also be useful to try a newer kernel, as it's possible this has already been fixed - http://kernel.ubuntu.com/~kernel-ppa/mainline/drm-next/current/ contains builds of newer kernels. If this bug is fixed there then we've got a much easier job - just hunting down what change fixed it, rather than working out how to fix it :)

Carla Sella (carla-sella) wrote :

I tried what wirtten in #53 (running Ubuntu with "acpi_osi=Linux" kernel command line) but the problem still remains.

Carla Sella (carla-sella) wrote :

I'm attaching the output of dmesg after havint run xdiagnose like in #54.

Bryce Harrington (bryce) wrote :

Hey carla-sella,

Hi, thanks for reporting this issue during the development period of
Ubuntu.

I notice there's not been further comments to the bug report since the
release came out, would you mind updating us on the status of it in the
release?

Are you still able to reproduce the issue? If not, do you think the bug
report can be closed, or do you think we should continue tracking it?

Changed in xorg-server (Ubuntu):
status: Confirmed → Incomplete
Carla Sella (carla-sella) wrote :

Hello Bryce,
I've got Ubuntu 11.10 with all updates installed on my Laptop, but I'm still having the same exact problem reported in this bug description.
In #57 you can see I also tested on 3.1.0 ubuntu kernel but the problem was still there.

Changed in xorg-server (Ubuntu):
status: Incomplete → Confirmed

Carla Sella, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg-server REPLACE-WITH-BUG-NUMBER

Please note, given you have already done this on a prior release, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xorg-server (Ubuntu):
assignee: Chris Halse Rogers (raof) → nobody
importance: Undecided → Low
status: Confirmed → Incomplete
Carla Sella (carla-sella) wrote :

Hello Christopher,
I have Trusty with all updates installed on my notebook, and the problem does not occur anymore.
Everything seems ok now, I can change between resolutions without any problem.

Carla Sella, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/840865/comments/61 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in xorg-server (Ubuntu):
status: Incomplete → Invalid
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu laptop testing tracker.

A list of all reports related to this bug can be found here:
http://laptop.qa.ubuntu.com/qatracker/reports/bugs/840865

tags: added: laptop-testing
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