| 2021-04-16 08:08:12 |
Erin Chen |
description |
system shows black screen after cold boot / warm boot.
[Steps to reproduce]
1) power off system
2) power on system
[Actual result]
system shows black screen after boot
system can login after switch text-mode to tty3 (pressing Ctrl+Alt+F3) then switch back tty1.
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu Hirsute Hippo (development branch)
Release: 21.04
Codename: hirsute
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$ uname -r
5.11.0-14-generic
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$ prime-select query
nvidia
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$ nvidia-xconfig -v
nvidia-xconfig: version 460.67
The NVIDIA X Configuration Tool.
This program is used to manipulate X configuration files, specifically to
enable NVIDIA X driver functionality.
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: xorg 1:7.7+22ubuntu1
ProcVersionSignature: Ubuntu 5.11.0-14.15-generic 5.11.12
Uname: Linux 5.11.0-14-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0'
.proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig'
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.67 Thu Mar 11 00:11:45 UTC 2021
GCC version:
ApportVersion: 2.20.11-0ubuntu62
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 16 14:17:03 2021
DistUpgraded: Fresh install
DistroCodename: hirsute
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation CometLake-H GT2 [UHD Graphics] [8086:9bc4] (rev 05) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company UHD Graphics [103c:8736]
NVIDIA Corporation TU104M [GeForce RTX 2080 SUPER Mobile / Max-Q] [10de:1e93] (rev a1) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company TU104M [GeForce RTX 2080 SUPER Mobile / Max-Q] [103c:8736]
InstallationDate: Installed on 2021-04-16 (0 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Beta amd64 (20210415)
MachineType: HP HP ZBook Studio G7 Mobile Workstation
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-14-generic root=UUID=e0dae7fa-accc-4dd8-b69d-6f09b94df1a8 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/05/2021
dmi.bios.release: 4.1
dmi.bios.vendor: HP
dmi.bios.version: S91 Ver. 01.04.01
dmi.board.name: 8736
dmi.board.vendor: HP
dmi.board.version: KBC Version 14.41.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 20.65
dmi.modalias: dmi:bvnHP:bvrS91Ver.01.04.01:bd01/05/2021:br4.1:efr20.65:svnHP:pnHPZBookStudioG7MobileWorkstation:pvr:rvnHP:rn8736:rvrKBCVersion14.41.00:cvnHP:ct10:cvr:
dmi.product.family: 103C_5336AN HP ZBook
dmi.product.name: HP ZBook Studio G7 Mobile Workstation
dmi.product.sku: 123456#ABA
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.104-1build1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.1-2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.10-3ubuntu7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1 |
system shows black screen after cold boot / warm boot.
[Steps to reproduce]
1) power off system
2) power on system
[Actual result]
system shows black screen after boot
system can login after switch text-mode to tty3 (pressing Ctrl+Alt+F3) then switch back tty1.
Test Device: https://certification.ubuntu.com/hardware/202009-28217
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu Hirsute Hippo (development branch)
Release: 21.04
Codename: hirsute
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$ uname -r
5.11.0-14-generic
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$ prime-select query
nvidia
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$ nvidia-xconfig -v
nvidia-xconfig: version 460.67
The NVIDIA X Configuration Tool.
This program is used to manipulate X configuration files, specifically to
enable NVIDIA X driver functionality.
u@u-HP-ZBook-Studio-G7-Mobile-Workstation:~$
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: xorg 1:7.7+22ubuntu1
ProcVersionSignature: Ubuntu 5.11.0-14.15-generic 5.11.12
Uname: Linux 5.11.0-14-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0'
.proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig'
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.67 Thu Mar 11 00:11:45 UTC 2021
GCC version:
ApportVersion: 2.20.11-0ubuntu62
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 16 14:17:03 2021
DistUpgraded: Fresh install
DistroCodename: hirsute
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation CometLake-H GT2 [UHD Graphics] [8086:9bc4] (rev 05) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company UHD Graphics [103c:8736]
NVIDIA Corporation TU104M [GeForce RTX 2080 SUPER Mobile / Max-Q] [10de:1e93] (rev a1) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company TU104M [GeForce RTX 2080 SUPER Mobile / Max-Q] [103c:8736]
InstallationDate: Installed on 2021-04-16 (0 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Beta amd64 (20210415)
MachineType: HP HP ZBook Studio G7 Mobile Workstation
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-14-generic root=UUID=e0dae7fa-accc-4dd8-b69d-6f09b94df1a8 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/05/2021
dmi.bios.release: 4.1
dmi.bios.vendor: HP
dmi.bios.version: S91 Ver. 01.04.01
dmi.board.name: 8736
dmi.board.vendor: HP
dmi.board.version: KBC Version 14.41.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 20.65
dmi.modalias: dmi:bvnHP:bvrS91Ver.01.04.01:bd01/05/2021:br4.1:efr20.65:svnHP:pnHPZBookStudioG7MobileWorkstation:pvr:rvnHP:rn8736:rvrKBCVersion14.41.00:cvnHP:ct10:cvr:
dmi.product.family: 103C_5336AN HP ZBook
dmi.product.name: HP ZBook Studio G7 Mobile Workstation
dmi.product.sku: 123456#ABA
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.104-1build1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.1-2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.10-3ubuntu7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1 |
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