Screen stops updating after about 8 hours - (EE) modeset(0): present flip failed
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Expired
|
High
|
Unassigned | ||
xorg-server (Ubuntu) |
Expired
|
High
|
Unassigned |
Bug Description
environment:
- XPS-13-938
- connect 5G ac wifi
- disabled suspend in power setting
- disabled blank screen in power setting
steps:
- play 4k video by chrome on youtube[1] overnight
symptom:
- after about 8 hours, the screen is black and keyboard and mouse can not wake up screen.
- the audio of 4K video is still playing, I can hear that when screen is black.
- magic key still work, so I can reboot system by magic key.
- a repeat error message in syslog:
"
Jul 24 01:25:49 u-XPS-13-9380 /usr/lib/
Jul 24 01:25:49 u-XPS-13-9380 /usr/lib/
"
[1] https:/
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSign
Uname: Linux 4.15.0-1047-oem x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 24 09:47:59 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingI
GpuHangFrequency: Several times a week
GpuHangReproduc
GpuHangStarted: Within the last few days
GraphicsCard:
Intel Corporation Device [8086:3ea0] (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:08af]
InstallationDate: Installed on 2019-07-20 (3 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: Dell Inc. XPS 13 9380
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/29/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.2
dmi.board.name: 0KTW76
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: XPS
dmi.product.name: XPS 13 9380
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-
version.
version.
version.
version.
version.
version.
version.
affects: | xorg (Ubuntu) → xorg-server (Ubuntu) |
summary: |
- Xorg freeze + Screen stops updating after about 8 hours - (EE) modeset(0): present + flip failed |
Changed in xorg-server (Ubuntu): | |
importance: | Undecided → High |
tags: | added: ubuntu-certified |
When the problem is happening, does the kernel log show any problems? (run: dmesg)