There is regular screen flickering/flashing (when the mouse isn't moving)

Bug #1816231 reported by Azhar Majeed
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I have installed the 18.04.2 lts version. I have a basic intel graphics card
It says unable to locate package pkgname when I type apt-cache policy pkgname. I think it's a problem with the xorg file. not sure.
When the mouse tracker is moving there does'nt seem to be a problem.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.18.0-15.16~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-15-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Feb 16 18:06:57 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
 Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. HD Graphics 5500 [1043:19ad]
InstallationDate: Installed on 2019-02-16 (0 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: ASUSTeK COMPUTER INC. X555LAB
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-15-generic root=UUID=ef09309f-b8f6-4d98-9c90-7b08ac5e2392 ro quiet splash vt.handoff=1
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/19/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X555LAB.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X555LAB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555LAB.303:bd12/19/2014:svnASUSTeKCOMPUTERINC.:pnX555LAB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555LAB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X555LAB
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.95-1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.2-0ubuntu1~18.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.2-0ubuntu1~18.04.2
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

Revision history for this message
Azhar Majeed (azharmajeed) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Could you please take a photo or video of the flickering problem and attach it here?

affects: xorg (Ubuntu) → xorg-server (Ubuntu)
Changed in xorg-server (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg-server (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Daniel van Vugt (vanvugt) wrote :
summary: - There is a constant screen flickereing.
+ There is regular screen flickering/flashing (when the mouse isn't
+ moving)
Changed in xorg-server (Ubuntu):
status: Expired → New
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

This looks like a low level problem. So either in the kernel, or in the Xorg driver.

Since you are using the old Xorg driver 'xserver-xorg-video-intel', I first recommend removing that package or changing your Xorg config to NOT use the 'intel' driver. Your system is easily new enough to use the recommended 'modesetting' driver instead.

Please remove the 'intel' driver and retest. Then please run:

  journalctl -b0 > journal.txt

and send us the file 'journal.txt'.

Changed in xorg-server (Ubuntu):
status: New → Incomplete
affects: xorg-server (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Revision history for this message
Azhar Majeed (azharmajeed) wrote : Re: [Bug 1816231] Re: There is regular screen flickering/flashing (when the mouse isn't moving)
Download full text (4.1 KiB)

Hey, could you tell me how to get the journal.txt file.
after I run journalctl -b0 > journal.txt nothing happens. i removed the
i915 driver and reset it.

On Wed, Apr 24, 2019 at 7:00 AM Daniel van Vugt <
<email address hidden>> wrote:

> This looks like a low level problem. So either in the kernel, or in the
> Xorg driver.
>
> Since you are using the old Xorg driver 'xserver-xorg-video-intel', I
> first recommend removing that package or changing your Xorg config to
> NOT use the 'intel' driver. Your system is easily new enough to use the
> recommended 'modesetting' driver instead.
>
> Please remove the 'intel' driver and retest. Then please run:
>
> journalctl -b0 > journal.txt
>
> and send us the file 'journal.txt'.
>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> ** Package changed: xorg-server (Ubuntu) => xserver-xorg-video-intel
> (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1816231
>
> Title:
> There is regular screen flickering/flashing (when the mouse isn't
> moving)
>
> Status in xserver-xorg-video-intel package in Ubuntu:
> Incomplete
>
> Bug description:
> I have installed the 18.04.2 lts version. I have a basic intel graphics
> card
> It says unable to locate package pkgname when I type apt-cache policy
> pkgname. I think it's a problem with the xorg file. not sure.
> When the mouse tracker is moving there does'nt seem to be a problem.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.18.0-15.16~18.04.1-generic 4.18.20
> Uname: Linux 4.18.0-15-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.5
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Feb 16 18:06:57 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. HD Graphics 5500 [1043:19ad]
> InstallationDate: Installed on 2019-02-16 (0 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> MachineType: ASUSTeK COMPUTER INC. X555LAB
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-15-generic
> root=UUID=ef09309f-b8f6-4d98-9c90-7b08ac5e2392 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 12/19/2014
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X555LAB.303
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X555LAB
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX555LAB.303:bd12/19/2014:svnASUSTeKCOMPUTERINC.:pnX555LA...

Read more...

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

The file 'journal.txt' is created in the current directory when you run:

  journalctl -b0 > journal.txt

But if you have successfully removed 'xserver-xorg-video-intel' then you may not need to do anything more. Did that fix it?

Revision history for this message
Azhar Majeed (azharmajeed) wrote :
Download full text (3.7 KiB)

Hey,
I managed to modeset i915=0 and that seemed to stop the flickering.
But now the display is at 800X600 resolution and there is no other option
to change to.

On Wed, May 1, 2019 at 7:50 AM Daniel van Vugt <
<email address hidden>> wrote:

> The file 'journal.txt' is created in the current directory when you run:
>
> journalctl -b0 > journal.txt
>
> But if you have successfully removed 'xserver-xorg-video-intel' then you
> may not need to do anything more. Did that fix it?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1816231
>
> Title:
> There is regular screen flickering/flashing (when the mouse isn't
> moving)
>
> Status in xserver-xorg-video-intel package in Ubuntu:
> Incomplete
>
> Bug description:
> I have installed the 18.04.2 lts version. I have a basic intel graphics
> card
> It says unable to locate package pkgname when I type apt-cache policy
> pkgname. I think it's a problem with the xorg file. not sure.
> When the mouse tracker is moving there does'nt seem to be a problem.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.18.0-15.16~18.04.1-generic 4.18.20
> Uname: Linux 4.18.0-15-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.5
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Feb 16 18:06:57 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. HD Graphics 5500 [1043:19ad]
> InstallationDate: Installed on 2019-02-16 (0 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> MachineType: ASUSTeK COMPUTER INC. X555LAB
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-15-generic
> root=UUID=ef09309f-b8f6-4d98-9c90-7b08ac5e2392 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 12/19/2014
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X555LAB.303
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X555LAB
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX555LAB.303:bd12/19/2014:svnASUSTeKCOMPUTERINC.:pnX555LAB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555LAB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: X
> dmi.product.name: X555LAB
> dmi.product.sku: ASUS-NotebookSKU
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.95-1~18.04.1
> version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.2-0ubuntu1~18.04.2
> version...

Read more...

Revision history for this message
Timo Aaltonen (tjaalton) wrote :

try this kernel, install amd64/generic versions of linux-image-unsigned and -modules

https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.0.11/

affects: xserver-xorg-video-intel (Ubuntu) → linux (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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