[Microsoft Sculpt Ergonomic Mouse] Booting from Windows to Ubuntu causes mouse to scroll multiple lines at a time

Bug #1772183 reported by Mike L on 2018-05-19
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg-server (Ubuntu)
Low
Unassigned

Bug Description

What happens when booting immediately from Windows to Ubuntu is that the mouse scrolls multiple lines at time. This problem doesn't happen when booting to and using Windows 10.

WORKAROUND: https://sourceforge.net/projects/resetmsmice/

WORKAROUND: Once the problem has stopped in Ubuntu, avoid booting into Windows.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xserver-xorg 1:7.7+19ubuntu7
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.04.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:04:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 396.24 Thu Apr 26 00:10:09 PDT 2018
 GCC version: gcc version 7.3.0 (Ubuntu 7.3.0-16ubuntu3)
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat May 19 13:02:28 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
DkmsStatus: nvidia, 396.24, 4.15.0-20-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company HD Graphics 5500 [103c:80de]
   Subsystem: Hewlett-Packard Company GM108M [GeForce 940M] [103c:80de]
InstallationDate: Installed on 2018-04-27 (22 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180425.1)
MachineType: HP HP ENVY m7 Notebook
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic root=UUID=f280ba9f-7dfc-4687-84f5-36a316b08404 ro quiet splash vt.handoff=1
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/02/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.49
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 80DE
dmi.board.vendor: HP
dmi.board.version: 64.43
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.49:bd03/02/2018:svnHP:pnHPENVYm7Notebook:pvrType1ProductConfigId:rvnHP:rn80DE:rvr64.43:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=ENV
dmi.product.name: HP ENVY m7 Notebook
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Mike L (mikerl) wrote :
Mike L (mikerl) on 2018-05-19
summary: - Microsoft Mice on dual boot can scroll multiple lines at a time.
+ Microsoft Mice on dual boot systems can scroll multiple lines at a time.

Mike L, thank you for reporting this and helping make Ubuntu better.

1) As per the sticker of the mouse itself (not from the Bug Description, or the result of a terminal command), could you please provide the full model?

2) As per the title:
"...on dual boot systems..."

is there some dependency on dual booting, where this issue only shows up when using a dual boot versus not? Are you stating this happens in Windows also?

3) Regarding your Bug Description:
>"Noticed this bug in 16.04 and earlier for who knows how long."

Did you personally test the mouse on a release earlier than 16.04? If so, which precisely?

4) As per the sticker of the computer itself (not from the Bug Description, or the result of a terminal command), could you please provide the full computer model?

5) Regarding your Bug Description:
>"Installing the workaround package..."

Please state which package precisely (not expect folks to dumpster dive URLs/guess).

6) Regarding your Bug Description:
>"...or removing the transceiver appears to be a workaround..."

Are you stating that you remove it and then plug it back in? If so, do you have to keep doing this every so often, or is it good until you restart?

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
tags: added: xenial
Mike L (mikerl) wrote :

1) The mouse model is Microsoft Sculpt Ergonomic Mouse.
2) This issue does not appear in Microsoft Windows 10, the version I have installed to my other partition. I believe from reading the comments on askububtu the bug needs a dual boot configuration to exist.
3) I don't believe I tested for this particular bug, but I noticed odd scrolling in Half Life in Steam that was only fixed by rebooting in the proper sequence. I had no clue about the depth of the bug at the time. But it definitely existed in 16.04 as well. Can't recall if it existed prior, but it wouldn't surprise me.
4) Computer is an HP envy m7-n101dx.
5) The workaround package is located here: https://sourceforge.net/projects/resetmsmice/
6) Yeah removing and reinserting the transciever fixes it until you reboot into Windows 10 again. You don't have to do it intermittently.

tags: added: latest-bios-f.49

Mike L:

1) Regarding your comment:
>"removing and reinserting the transciever fixes it until you reboot into Windows 10 again."

To clarify, you personally tested with your hardware that after removing and reinserting, you can reboot Ubuntu as many times as you want and this will never happen. However, if you reboot into Windows, then reboot back into Ubuntu, the problem will occur again?

2) Going forward, it is most helpful you advise to what you have personally tested with the hardware in your possession, versus cite what someone else speculates, said they did, what you think might occur but didn't confirm yourself, etc.

summary: - Microsoft Mice on dual boot systems can scroll multiple lines at a time.
+ [Microsoft Sculpt Ergonomic Mouse] on dual boot systems can scroll
+ multiple lines at a time.
description: updated

1) That is correct. Only rebooting into Windows will trigger the bug when you go back into Ubuntu. I've tested this just now to confirm it.
2) OK. Will take note.

summary: - [Microsoft Sculpt Ergonomic Mouse] on dual boot systems can scroll
- multiple lines at a time.
+ [Microsoft Sculpt Ergonomic Mouse] Booting from Windows to Ubuntu causes
+ mouse to scroll multiple lines at a time
description: updated

Mike L, to clarify, does this issue happen when using a wired USB mouse?

Mike L (mikerl) wrote :

Unfortunately I do not own a wired USB mouse to test it with.

Changed in xorg (Ubuntu):
status: Incomplete → New
affects: xorg (Ubuntu) → xorg-server (Ubuntu)
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