NextWindows 1900 HID Touchscreen stopped working in 18.04 (recognized as a mouse instead)

Bug #1761773 reported by Raul Dias
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg-server (Ubuntu)
Undecided
Unassigned

Bug Description

The touch screen on a HP TouchSmart works fine on other releases.
On the beta of 18.04 it stopped to work.

Bus 005 Device 002: ID 1926:0003 NextWindow 1900 HID Touchscreen

On 16.04 it is recognized as TOUCHSCREEN by X.org.
On 18.04 beta 1, it is recognized as mouse.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-13.14-generic 4.15.10
Uname: Linux 4.15.0-13-generic x86_64
ApportVersion: 2.20.9-0ubuntu2
Architecture: amd64
BootLog: Error: [Errno 13] Permissão negada: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 6 11:39:07 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation G98M [GeForce 9300M GS] [10de:06e9] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Pegatron G98M [GeForce 9300M GS] [1b0a:9010]
InstallationDate: Installed on 2018-04-05 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180327)
MachineType: HP-Pavilion FQ429AA-AC4 IQ510br
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-13-generic root=UUID=0c40330f-866b-42e4-a61d-3ca0daf9ee6f ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/10/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.06
dmi.board.name: EVE
dmi.board.vendor: PEGATRON CORPORATION.
dmi.board.version: 1.04
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.06:bd07/10/2008:svnHP-Pavilion:pnFQ429AA-AC4IQ510br:pvr:rvnPEGATRONCORPORATION.:rnEVE:rvr1.04:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.family: 103C_53316J
dmi.product.name: FQ429AA-AC4 IQ510br
dmi.sys.vendor: HP-Pavilion
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Revision history for this message
Raul Dias (rsd) wrote :
Revision history for this message
Raul Dias (rsd) wrote :
Revision history for this message
Raul Dias (rsd) wrote :

Upgraded to beta 2 and the same issue continues.

Revision history for this message
Raul Dias (rsd) wrote :

The problem might also involve udev, as by these lines:

[ 800.429] (II) event5 - NextWindow Touchscreen: is tagged by udev as: Tablet
[ 800.429] (EE) event5 - NextWindow Touchscreen: libinput bug: missing tablet capabilities: btn-stylus resolution.Ignoring this device.
[ 800.429] (II) event5 - NextWindow Touchscreen: device is a tablet
[ 800.429] (II) event5 - failed to create input device '/dev/input/event5'.

udev should recognize as TouchScreen, not Tablet.

On previous Xorgs, evdev was used, not libinput.

Revision history for this message
Raul Dias (rsd) wrote :

Removing xserver-xorg-input-libinput did the tricky.
Now it uses evdev. However, that shouldn't need be necessary.

Revision history for this message
Raul Dias (rsd) wrote :

The simplest solution was to add the configuration:

Section "InputClass"
        Identifier "NextWindows 1900 HID Touchscreen"
        MatchUSBID "1926:0003"
        Driver "evdev"
EndSection

Revision history for this message
Mikey Dee (mike-devito) wrote :

Raul,

To what config file did you make this change?

Touchscreen still not responsive in 18.04.1

Thanks

Revision history for this message
Raul Dias (rsd) wrote :

I created inside /etc/x11/xorg.conf.d/

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Is this bug still a problem in the latest updates to 18.04?

affects: xorg (Ubuntu) → mutter (Ubuntu)
affects: gnome-shell (Ubuntu) → xorg-server (Ubuntu)
no longer affects: mutter (Ubuntu)
Changed in xorg-server (Ubuntu):
status: New → Incomplete
Revision history for this message
Raul Dias (rsd) wrote : Re: [Bug 1761773] Re: Touch Screen stop working on 18.04 beta1
Download full text (3.5 KiB)

Yes

Em sex, 16 de nov de 2018 07:25, Daniel van Vugt <
<email address hidden> escreveu:

> Is this bug still a problem in the latest updates to 18.04?
>
> ** Package changed: xorg (Ubuntu) => mutter (Ubuntu)
>
> ** Also affects: gnome-shell (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Package changed: gnome-shell (Ubuntu) => xorg-server (Ubuntu)
>
> ** No longer affects: mutter (Ubuntu)
>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1761773
>
> Title:
> Touch Screen stop working on 18.04 beta1
>
> Status in xorg-server package in Ubuntu:
> Incomplete
>
> Bug description:
> The touch screen on a HP TouchSmart works fine on other releases.
> On the beta of 18.04 it stopped to work.
>
> Bus 005 Device 002: ID 1926:0003 NextWindow 1900 HID Touchscreen
>
> On 16.04 it is recognized as TOUCHSCREEN by X.org.
> On 18.04 beta 1, it is recognized as mouse.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu5
> ProcVersionSignature: Ubuntu 4.15.0-13.14-generic 4.15.10
> Uname: Linux 4.15.0-13-generic x86_64
> ApportVersion: 2.20.9-0ubuntu2
> Architecture: amd64
> BootLog: Error: [Errno 13] Permissão negada: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Apr 6 11:39:07 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> NVIDIA Corporation G98M [GeForce 9300M GS] [10de:06e9] (rev a1)
> (prog-if 00 [VGA controller])
> Subsystem: Pegatron G98M [GeForce 9300M GS] [1b0a:9010]
> InstallationDate: Installed on 2018-04-05 (0 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64
> (20180327)
> MachineType: HP-Pavilion FQ429AA-AC4 IQ510br
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-13-generic
> root=UUID=0c40330f-866b-42e4-a61d-3ca0daf9ee6f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/10/2008
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: 5.06
> dmi.board.name: EVE
> dmi.board.vendor: PEGATRON CORPORATION.
> dmi.board.version: 1.04
> dmi.chassis.asset.tag: Asset-1234567890
> dmi.chassis.type: 3
> dmi.chassis.vendor: Hewlett-Packard
> dmi.chassis.version: Chassis Version
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr5.06:bd07/10/2008:svnHP-Pavilion:pnFQ429AA-AC4IQ510br:pvr:rvnPEGATRONCORPORATION.:rnEVE:rvr1.04:cvnHewlett-Packard:ct3:cvrChassisVersion:
> dmi.product.family: 103C_53316J
> dmi.product.name: FQ429AA-AC4 IQ510br
> dmi.sys.vendor: HP-Pavilion
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.91-2
> version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
> version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
> version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu3
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev
> 1:2...

Read more...

Revision history for this message
Launchpad Janitor (janitor) wrote : Re: Touch Screen stop working on 18.04 beta1

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg-server (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Raul,

Can you please try a much newer (or older) kernel and tell us if that improves the situation?

https://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D

summary: - Touch Screen stop working on 18.04 beta1
+ NextWindows 1900 HID Touchscreen stopped working in 18.04 (recognized as
+ a mouse instead)
Changed in xorg-server (Ubuntu):
status: Expired → New
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg-server (Ubuntu):
status: Incomplete → Expired
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