Gnome-shell and X die after changing monitor resolution

[Richard Eames]

I switched around my monitor configuration so that I have 1 monitor on my primary video card (1920x1080), and 2 monitors (1920x1080) on my secondary video. The primary monitor's default resolution is higher than the other two monitors so when it first started the other two wouldn't display anything.

I changed the resolution of all three to the maximum they could all support, but they're still all mirrored. Then I changed the screen layout so that there is no mirroring. After applying the changes, gnome-shell and X die bringing me back to the login screen.

If I just mirror the monitors, all three will display.

I've tried changing the layout through arandr, and gnome-control-center with the same result.

Before I changed the monitor configuration I had two 1920x1080 monitors on the primary video card, and one other 1680x1024 on my secondary video card. This configuration worked.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: xserver-xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-24.35-generic 3.8.13
Uname: Linux 3.8.0-24-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.9.2-0ubuntu8.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Sun Jun 2 16:55:21 2013
DistUpgraded: 2013-04-16 00:01:25,797 DEBUG enabling apt cron job
DistroCodename: raring
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
 Advanced Micro Devices [AMD] nee ATI RV770 [Radeon HD 4850] [1002:9442] (prog-if 00 [VGA controller])
   Subsystem: Info-Tek Corp. Device [18bc:4390]
 Advanced Micro Devices [AMD] nee ATI RV770 [Radeon HD 4850] [1002:9442] (prog-if 00 [VGA controller])
   Subsystem: Advanced Micro Devices [AMD] nee ATI MSI R4850-T2D512 [1002:0502]
InstallationDate: Installed on 2012-04-01 (427 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Gigabyte Technology Co., Ltd. GA-990FXA-UD3
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-24-generic root=UUID=83570b7b-7840-416b-9b0a-b05bf5e80b72 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to raring on 2013-04-16 (47 days ago)
dmi.bios.date: 10/13/2011
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F5
dmi.board.name: GA-990FXA-UD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF5:bd10/13/2011:svnGigabyteTechnologyCo.,Ltd.:pnGA-990FXA-UD3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-990FXA-UD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-990FXA-UD3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
version.compiz: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.43-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.1-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.13.3-0ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2b2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.21.6-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.7-0ubuntu1
xserver.bootTime: Sun Jun 2 16:48:21 2013
xserver.configfile: default
xserver.errors:
 Failed to load module "modesetting" (module does not exist, 0)
 Failed to load module "modesetting" (module does not exist, 0)
 RADEON(G0): [XvMC] Failed to initialize extension.
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.13.3-0ubuntu6
xserver.video_driver: radeon

[Richard Eames (naddiseo)]

If I take one of the monitors from the second video card and plug it into the primary, then everything works.

[Richard Eames (naddiseo)]

Upstream bug report on xorg: https://bugs.freedesktop.org/show_bug.cgi?id=65275

[penalvch (penalvch)]

Richard Eames, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg-server REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Paul White (paulw2u)]

Ubuntu 13.04 (raring) reached end-of-life on January 27, 2014.

Upstream issue was moved to:
https://gitlab.freedesktop.org/xorg/xserver/-/issues/442
in 2018. It is still open but there have been no comments since.

Reporter did not respond to request for apport information in
comment #4 so closing now.