Multi-touch screen test of checkbox failed on Disco 19.04

Bug #1823581 reported by Betty Lin
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned
xf86-input-wacom (Ubuntu)
New
Undecided
Unassigned
xserver-xorg-input-libinput (Ubuntu)
New
Undecided
Unassigned

Bug Description

Summary: I use a Dell Precision 5530 (I+N). The tests of checkbox failed: 3-touch-tap, 4-touch-tap, multitouch-rotate and multitouch-zoom

Steps to reproduce:
1. Install checkbox
$ sudo add-apt-repository ppa:hardware-certification/public
$ sudo apt-get update
$ sudo apt-get install checkbox-ng plainbox-provider-resource-generic plainbox-provider-certification-client plainbox-provider-checkbox
2. Run the test cases - 3-touch-tap, 4-touch-tap, multitouch-rotate and multitouch-zoom via checkbox
$ checkbox-cli

Expected result:
The tests - 3-touch-tap, 4-touch-tap, multitouch-rotate and multitouch-zoom passed
Actual result:
The tests - 3-touch-tap, 4-touch-tap, multitouch-rotate and multitouch-zoom failed

Additional Information:
The tests can be passed on XPS 13 9380

Failure rate: 100%

-----

GPU: 00:02.0 VGA compatible controller: Intel Corporation Device 3e9b
system-manufacturer: Dell Inc.
bios-version: 1.6.0
CPU: Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz (12x)
system-product-name: Precision 5530
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu25
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: u 2343 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
InstallationDate: Installed on 2019-03-29 (10 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Alpha amd64 (20190326.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 27c6:5395
 Bus 001 Device 002: ID 8087:0025 Intel Corp.
 Bus 001 Device 004: ID 0c45:671d Microdia
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Precision 5530
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-8-generic root=UUID=8e4bee3f-6d32-4221-8bd7-7cdbfcf163b7 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-8-generic N/A
 linux-backports-modules-5.0.0-8-generic N/A
 linux-firmware 1.178
Tags: disco
Uname: Linux 5.0.0-8-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/02/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.6.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.6.0:bd11/02/2018:svnDellInc.:pnPrecision5530:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
dmi.product.family: Precision
dmi.product.name: Precision 5530
dmi.product.sku: 087D
dmi.sys.vendor: Dell Inc.

Revision history for this message
Betty Lin (bettyl) wrote :

Automatically attached

Revision history for this message
Betty Lin (bettyl) wrote :

Automatically attached

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Betty Lin (bettyl) wrote :

Automatically attached

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1823581

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Betty Lin (bettyl) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
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Betty Lin (bettyl) wrote : CRDA.txt

apport information

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Betty Lin (bettyl) wrote : CurrentDmesg.txt

apport information

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Betty Lin (bettyl) wrote : IwConfig.txt

apport information

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Betty Lin (bettyl) wrote : Lspci.txt

apport information

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Betty Lin (bettyl) wrote : ProcCpuinfo.txt

apport information

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Betty Lin (bettyl) wrote : ProcCpuinfoMinimal.txt

apport information

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Betty Lin (bettyl) wrote : ProcEnviron.txt

apport information

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Betty Lin (bettyl) wrote : ProcInterrupts.txt

apport information

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Betty Lin (bettyl) wrote : ProcModules.txt

apport information

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Betty Lin (bettyl) wrote : PulseList.txt

apport information

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Betty Lin (bettyl) wrote : RfKill.txt

apport information

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Betty Lin (bettyl) wrote : UdevDb.txt

apport information

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Betty Lin (bettyl) wrote : WifiSyslog.txt

apport information

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Kai-Heng Feng (kaihengfeng) wrote :

So does multitouch work at all?

Revision history for this message
Betty Lin (bettyl) wrote :

multitouch doesn't work on this machine.

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

It's not a kernel bug. Multitouch works under Wayland but not under Xorg.

The multitouch can work with libinput:
Section "InputClass"
        Identifier "Wacom USB touchscreen class"
        MatchUSBID "056a:490a"
        MatchDevicePath "/dev/input/event*"
        MatchIsTouchscreen "true"
        Driver "libinput"
EndSection

So we may need to change 70-wacom.conf.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Sebastien Bacher (seb128) wrote :

Is that under GNOME? If so it's probably bug #1822515?

Revision history for this message
Timo Aaltonen (tjaalton) wrote :

or rather bug 1774242

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Yes it's LP: #1774242.

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