Apport dialog saying that "development is complete for the 'precise' version of Ubuntu"

Bug #1011845 reported by T_W on 2012-06-11
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xdiagnose (Ubuntu)
Undecided
Unassigned

Bug Description

Periodically, after the system detect an internal error, and is preparing an "error report to help fix the problem", I get an error message from Apport which states:

"Since development is complete for the 'precise' version of Ubuntu, you should probably use its technical support channels instead of this tool."

See attached screenshot.

I am not sure what the system is trying to tell me as it detected the internal error and it is preparing the error report. What exactly is it trying to tell me I am doing wrong?

In the most recent case, Compiz crashed.

$ lsb_release -rd
Description: Ubuntu 12.04 LTS
Release: 12.04

$ apt-cache policy apport
apport:
  Installed: 2.0.1-0ubuntu7
  Candidate: 2.0.1-0ubuntu8
  Version table:
     2.0.1-0ubuntu8 0
        500 http://us.archive.ubuntu.com/ubuntu/ precise-updates/main i386 Packages
 *** 2.0.1-0ubuntu7 0
        100 /var/lib/dpkg/status
     2.0.1-0ubuntu5 0
        500 http://us.archive.ubuntu.com/ubuntu/ precise/main i386 Packages

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: apport-gtk 2.0.1-0ubuntu7
ProcVersionSignature: Ubuntu 3.2.0-24.39-generic-pae 3.2.16
Uname: Linux 3.2.0-24-generic-pae i686
NonfreeKernelModules: nvidia wl
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
Date: Mon Jun 11 16:55:37 2012
ExecutablePath: /usr/share/apport/apport-gtk
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
InterpreterPath: /usr/bin/python2.7
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)

T_W (walshtc) wrote :
T_W (walshtc) wrote :

Here are the last several lines of apportlog.txt

ERROR: apport (pid 1034) Mon Jun 11 16:50:09 2012: executable: /usr/bin/compiz (command line "compiz")
ERROR: apport (pid 1034) Mon Jun 11 16:50:09 2012: debug: session gdbus call: (true,)

ERROR: apport (pid 1034) Mon Jun 11 16:50:45 2012: wrote report /var/crash/_usr_bin_compiz.1000.crash

Bob Bib (bobbib) wrote :

walshtc,
> What exactly is it trying to tell me I am doing wrong?

By default, it presumes you are not an experienced user ("I don't know what to do", as seen on your screenshot).

BTW, starting with Ubuntu 12.04, apport crash reporting is enabled in stable releases, but (by default) it reports crashes to the crashdb, not launchpad, look at: https://answers.launchpad.net/ubuntu/+source/apport/+question/198015

T_W (walshtc) wrote :

I still don't quite follows what the workflow is supposed to be here. The system detects a crash. The system asks for permission to send an error report to help fix the problem.. and then the system tells me I should be using technical support channels "instead of this tool".

If the system wants me to use technical support channels instead of the tool, why did it pop up the "Crash Report" dialog in the first place?

I think there is a bug in the "Crash Report" process.

Bryce Harrington (bryce) on 2012-06-14
affects: apport (Ubuntu) → xdiagnose (Ubuntu)
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xdiagnose (Ubuntu):
status: New → Confirmed
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