Huawei E392 is not register to mobile broadband network

Bug #948153 reported by Niels Arne Stenholm on 2012-03-06
30
This bug affects 6 people
Affects Status Importance Assigned to Milestone
modemmanager (Ubuntu)
Undecided
Unassigned
usb-modeswitch-data (Ubuntu)
Undecided
Unassigned

Bug Description

- When the Huawei E392 is plugged into the usb port it is instantly recognized as a usb storage device with an icon on the desktop called "Mobile Broadband".

Output from nm-tool:

maria@maria-laptop:~$ nm-tool

NetworkManager Tool

State: disconnected

- Device: eth0 -----------------------------------------------------------------
  Type: Wired
  Driver: 8139too
  State: unavailable
  Default: no
  HW Address: 00:0A:E4:50:B0:0C

  Capabilities:
    Carrier Detect: yes
    Speed: 10 Mb/s

  Wired Properties
    Carrier: off

- USB-Modeswitch package version 1.1.0-2 has previously been installed.

- Tried to right-click on the "Mobile Broadband" icon on the desktop and press eject - no change.
- Tried to right-click on the "Mobile Broadband" icon on the desktop and press "Safely Remove Drive" - no change.

Please advise.

Kind regards

Niels Arne Stenholm

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: udev 151-12.3
ProcVersionSignature: Ubuntu 2.6.32-38.83-generic 2.6.32.52+drm33.21
Uname: Linux 2.6.32-38-generic i686
Architecture: i386
Date: Tue Mar 6 17:03:43 2012
InstallationMedia: Ubuntu 10.04.4 LTS "Lucid Lynx" - Release i386 (20120214.2)
Lsusb:
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 003: ID 12d1:1505 Huawei Technologies Co., Ltd.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-38-generic root=UUID=b7b2abc2-73b5-4f6e-bea4-4c43e7cd7174 ro quiet splash
ProcEnviron:
 LANG=en_DK.UTF-8
 SHELL=/bin/bash
SourcePackage: udev
dmi.bios.date: 07/30/2004
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: R01-B12
dmi.board.name: WID2030
dmi.board.version: Rev.A
dmi.chassis.type: 10
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrR01-B12:bd07/30/2004:svn:pnWID2030:pvr-1:rvn:rnWID2030:rvrRev.A:cvn:ct10:cvrN/A:
dmi.product.name: WID2030
dmi.product.version: -1

Niels Arne Stenholm (nstenholm) wrote :
Martin Pitt (pitti) on 2012-03-28
affects: udev (Ubuntu) → usb-modeswitch-data (Ubuntu)
Otto Kekäläinen (otto) wrote :

This is now fixed in Ubuntu 12.04. Both kernel 3.2 and usb_modeswitch have support for Huawei E392.

Hoever it does not still work. When the USB dongle is inserted, network manager recognizes it properly, runs the mobile broadband wizard etc but when it finally is time to connect, it just keeps connecting forever. Apparently registering to (4G/LTE) network does not work.

I tried from the settings to force it to 3G or 2G but that didn't work at all.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in usb-modeswitch-data (Ubuntu):
status: New → Confirmed
Otto Kekäläinen (otto) on 2012-05-14
summary: - Huawei E392 is not recognized as Mobile Broadband
+ Huawei E392 is not register to mobile broadband network
Tomas Lycken (tlycken) wrote :

Has anything happened with this bug? I also have this problem, and I don't know where else to look for help on this (most of what I find on google is related to the problems in 11.10 or earlier releases).

Niels Arne Stenholm (nstenholm) wrote :

Thomas: I reported the bug on the behalf of a friend of mine. We ended up installing Windows to get the 4G dongle(from Telia Denmark) working on her (old)laptop. Since the bug hasn't been assigned to anyone yet I doubt if anything will happen soon...

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in modemmanager (Ubuntu):
status: New → Confirmed

Made it work. The config file for usb_modeswitch is missing. Tested with Vodafone Romania 4G connection. The solution is posted on my blog.

http://blog.bluedrive.ro/?p=28

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