"Error communicating with the backend" could be more understandable

Bug #185428 reported by Matthew Paul Thomas on 2008-01-23
Affects Status Importance Assigned to Milestone
update-notifier (Ubuntu)

Bug Description

Binary package hint: update-manager

Ubuntu Hardy, daily live CD

On starting up, a big error icon appears in the panel, with a tooltip: "Error communicating with the backend. Please report this as a bug."

This bug report is *not* about whatever causes the error (e.g. bug 181762, bug 182027); it is about the error message itself, as it will appear for any future bugs of the same type.

"Backend" isn't really a word, but even if it was, the message isn't really understandable. What is it that has an error? Whose back end is it? What's a "bug"? Where should I report it? What information should the bug report contain?

I suggest replacing this tooltip with an error alert that more fully explains the problem. If the tooltip has been an important source of update-manager bug reports, the alert should contain a button that goes to exactly the right URL for reporting a bug on the relevant package. Otherwise, remove any mention of reporting bugs, and rely on the sort of people who usually report bugs to know what to do about it.

Jean-Baptiste Lallement (jibel) wrote :

Thanks for your report.
This has been fixed and changed to:
"An error occurred, please run Package Manager from the right-click menu or apt-get in a terminal to see what is wrong."

Changed in update-manager:
status: New → Fix Released
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