An error occurred during update, and information given about the error is partly unclear and partly wrong

Bug #1320550 reported by Teo on 2014-05-17
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
update-notifier (Ubuntu)
Undecided
Unassigned

Bug Description

During installation of available updates, something crashed: I got Ubuntu's "system program problem detected" popup, though the details said what crashed was XCode (which wasn't running) and that the problem could not be reported because it's third party software (then I wonder why the error reporting option shows up in the first place).

Anyway, after this update manager failed to install some package (and didn't tell me which one).

Then a "prohibition" symbol appeared in the notification area (note that this is a wrong icon btw, it is supposed to mean that something is forbidden, but here it is wrongly used to mean that something went wrong)

By clicking on it, a mostly-nonsense error message unfolded, reading (extra rage to the person who coded the error message in such a way that I cannot copy and paste it, btw):
"An error occurred, please run Package Manager from the right click menu"
WHAT RIGHT CLICK MENU???
"or apt.get in a terminal to see what is wrong"
I RAN APT-GET IN A TERMINAL AND IT DOESN'T SAY A WORD ABOUT WHAT IS WRONG
"The error message was: 'Error: BrokenCount > 0'. This usually means that your installed packages have unmet dependencies"
That alone, by the way, is not an explanation of what's wrong. The package manager's and updata manager's job is to install packages and all their dependencies, so if an installed package has unmet dependencies that is not the source but the CONSEQUENCE of the error.

So, instead of giving me WRONG instructions of what to do in order to retrieve information about what went wrong (which I won't get by following those instructions), it should tell me what the hell was wrong either in place or provide a clickable button to show it.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: update-manager 1:0.194.1
ProcVersionSignature: Ubuntu 3.11.0-20.34-generic 3.11.10.6
Uname: Linux 3.11.0-20-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
Date: Sat May 17 22:40:42 2014
GsettingsChanges:
 b'com.ubuntu.update-manager' b'first-run' b'false'
 b'com.ubuntu.update-manager' b'launch-time' b'1400327425'
InstallationDate: Installed on 2013-10-11 (218 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: update-manager
UpgradeStatus: Upgraded to saucy on 2014-02-23 (83 days ago)

Teo (teo1978) wrote :
Brian Murray (brian-murray) wrote :

> During installation of available updates, something crashed: I got Ubuntu's "system program problem detected" popup, though
> the details said what crashed was XCode (which wasn't running) and that the problem could not be reported because it's third
> party software (then I wonder why the error reporting option shows up in the first place).

This was an apport dialog regarding a package installation failure indicating that the particular package failed to install or upgrade. The error message can be found in the DpkgTerminalLog.txt.txt attachment of this bug report.

Selecting previously unselected package codeblocks-libwxcontrib0.^M
Unpacking codeblocks-libwxcontrib0 (from .../codeblocks-libwxcontrib0_13.12svn9744-0ubuntu1~saucy_amd64.deb) ...^M
dpkg: error processing /var/cache/apt/archives/codeblocks-libwxcontrib0_13.12svn9744-0ubuntu1~saucy_amd64.deb (--unpack):^M
 trying to overwrite '/usr/lib/codeblocks/wxContribItems/libwxtreelist.so.0.0.1', which is also in package codeblocks-contrib 12.11-3^M
dpkg-deb: error: subprocess paste was killed by signal (Broken pipe)^M

Brian Murray (brian-murray) wrote :

The notification area icon is provided by the package update-notifier.

affects: update-manager (Ubuntu) → update-notifier (Ubuntu)
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in update-notifier (Ubuntu):
status: New → Confirmed
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