failure to download extra data files - flashplugin-installer

Bug #1050363 reported by Colin Ian King
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
update-notifier (Ubuntu)
Incomplete
High
Unassigned

Bug Description

Doing daily ISO testing today (AMD64, desktop ISO), after an clean install and a reboot I get the dialog box:

"Information available

Update information

Failure to download extra data files

The following packages requested additional data download files after package
installation, but the data could not be downloaded or could not be
processed.

flashplugin-installer

The download will be attempted again later, or you can try the download
again now. Running this command requires an active internet connection."

This occurs on every clean install, which is really starting to bug me.

Revision history for this message
Colin Ian King (colin-king) wrote :

BTW, I am connected to the internet, so it's not because of lack of internet connectivity.

Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1050363

tags: added: iso-testing
Revision history for this message
Brian Murray (brian-murray) wrote :

The log file from the installation would be helpful in debugging this issue. You can find it in /var/log/installer/syslog. Thanks!

tags: added: quantal
Changed in update-notifier (Ubuntu):
importance: Undecided → High
status: New → Incomplete
Revision history for this message
Brian Murray (brian-murray) wrote :

Probably a duplicate of bug 1055326.

Revision history for this message
Colin Ian King (colin-king) wrote :

Hi Brian,

I'm not sure this is a duplicate of 1055326. Attached is /var/log/installer/syslog

Revision history for this message
Brian Murray (brian-murray) wrote :

The traceback looks the same to me:

Sep 27 11:07:18 ubuntu ubiquity: Traceback (most recent call last):
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/update-notifier/package-data-downloader", line 234, in process_download_requests
Sep 27 11:07:18 ubuntu ubiquity: dest_file = urllib.urlretrieve(files[i])[0]
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/urllib.py", line 93, in urlretrieve
Sep 27 11:07:18 ubuntu ubiquity: return _urlopener.retrieve(url, filename, reporthook, data)
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/urllib.py", line 239, in retrieve
Sep 27 11:07:18 ubuntu ubiquity: fp = self.open(url, data)
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/urllib.py", line 207, in open
Sep 27 11:07:18 ubuntu ubiquity: return getattr(self, name)(url)
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/urllib.py", line 344, in open_http
Sep 27 11:07:18 ubuntu ubiquity: h.endheaders(data)
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/httplib.py", line 958, in endheaders
Sep 27 11:07:18 ubuntu ubiquity: self._send_output(message_body)
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/httplib.py", line 818, in _send_output
Sep 27 11:07:18 ubuntu ubiquity: self.send(msg)
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/httplib.py", line 780, in send
Sep 27 11:07:18 ubuntu ubiquity: self.connect()
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/httplib.py", line 761, in connect
Sep 27 11:07:18 ubuntu ubiquity: self.timeout, self.source_address)
Sep 27 11:07:18 ubuntu ubiquity: File "/usr/lib/python2.7/socket.py", line 553, in create_connection
Sep 27 11:07:18 ubuntu ubiquity: for res in getaddrinfo(host, port, 0, SOCK_STREAM):
Sep 27 11:07:18 ubuntu ubiquity: IOError: [Errno socket error] [Errno -2] Name or service not known

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