Can't open Update Manager window after a while

Bug #993837 reported by Michael Kanis on 2012-05-03
This bug affects 11 people
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)

Bug Description

* The Update Manager popped up in the Dock automatically, while I was doing other work.
* I did not immediately click on it but rather about 30 minutes later (maybe more).
* Clicking on the icon does nothing, the window doesn't come up.

I *can* right click the icon and choose 'Install All Available Updates' and it will work. I don't know if a window should come up, it only shows the progress inside the Dock.

This bug happens every time, unless I click the icon immediately after it pops up in the Dock.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: update-manager 1:0.156.14
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
Date: Thu May 3 10:54:40 2012
 com.ubuntu.update-manager first-run false
 com.ubuntu.update-manager launch-time 1336035244
 com.ubuntu.update-manager show-details true
 com.ubuntu.update-manager window-height 600
 com.ubuntu.update-manager window-width 600
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
PackageArchitecture: all
SourcePackage: update-manager
UpgradeStatus: Upgraded to precise on 2012-04-27 (5 days ago)

Michael Kanis (mkanis) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in update-manager (Ubuntu):
status: New → Confirmed
Martijn Brinkers (m-brinkers) wrote :

Some problem but in my case with a freshly installed Ubuntu 12.04 using default Unity. When I click the update manager icon, nothing happens. If I right-click and select "Update manager" again nothing happens. I can however select "Install all available updates" but this does not alllow me to see what is actually updated.

Martijn Brinkers (m-brinkers) wrote :

Some more information.

I could not start the update manager from Dash either. If I clicked the update manager from Dash, nothing happened.

update-manager was actually somewhere in the background:

$ sudo ps aux | grep update
martijn 2844 0.0 0.0 403288 13512 ? Sl Jun14 0:01 update-notifier
martijn 11622 0.0 0.8 761848 131560 ? SNl 07:58 0:04 /usr/bin/python /usr/bin/update-manager --no-focus-on-map

After killing the update-manager process I was able to start the update manager from Dash.

Same problem for me, happend with 11.10 and now with 12.04 as well. Both using Unity.

tags: added: trusty utopic
Changed in update-manager (Ubuntu):
importance: Undecided → High
rob loranger (robjloranger) wrote :

I have this too on 14.04, what can I do to help diagnose?

Lars Ljung (larslj) wrote :

This bug is still present in 16.04

Dominique Toupin (dtoupin) wrote :

I came across exactly the same bug in 16.10

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