| 2011-10-17 02:14:43 |
manny |
bug |
|
|
added bug |
| 2011-10-17 07:44:34 |
manny |
description |
typical bad upgrade forum post:
http://ubuntuforums.org/showthread.php?t=1860359
bad upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken. Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands, since this will be the new LTS. |
Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken. Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Other related helpers for the upgrade problem===:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
|
| 2011-10-17 07:52:36 |
manny |
visibility |
private |
public |
|
| 2011-10-17 07:52:36 |
manny |
security vulnerability |
yes |
no |
|
| 2011-10-17 09:32:57 |
Matthew Paul Thomas |
ayatana-design: status |
New |
Invalid |
|
| 2011-10-17 19:12:50 |
manny |
bug task added |
|
ubuntu |
|
| 2011-10-17 20:14:29 |
manny |
description |
Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken. Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Other related helpers for the upgrade problem===:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal===:
See comment #4:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/4
===Other related helpers for the upgrade problem===:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online.
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
|
| 2011-10-18 02:57:58 |
Launchpad Janitor |
ubuntu: status |
New |
Confirmed |
|
| 2011-10-18 05:30:39 |
Walter Garcia-Fontes |
bug |
|
|
added subscriber Walter Garcia-Fontes |
| 2011-10-18 14:07:36 |
Matthew Paul Thomas |
affects |
ayatana-design |
null |
|
| 2011-10-18 18:46:01 |
aslam karachiwala |
bug |
|
|
added subscriber aslam karachiwala |
| 2011-10-19 02:59:37 |
manny |
description |
Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal===:
See comment #4:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/4
===Other related helpers for the upgrade problem===:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online.
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal===:
See comment #10:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/10
===Other related helpers for the upgrade problem===:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online (See comment #10).
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
|
| 2011-10-19 15:52:29 |
Matthew Paul Thomas |
affects |
ubuntu |
update-manager (Ubuntu) |
|
| 2011-10-19 20:30:37 |
Subharo Bhikkhu |
attachment added |
|
boot-up-manager-after-oneiric.png https://bugs.launchpad.net/null/+bug/876146/+attachment/2561593/+files/boot-up-manager-after-oneiric.png |
|
| 2011-10-20 13:25:51 |
Matthew Paul Thomas |
removed subscriber Unity design |
|
|
|
| 2011-10-20 15:09:20 |
manny |
description |
Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal===:
See comment #10:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/10
===Other related helpers for the upgrade problem===:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online (See comment #10).
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
Please note: This bug report will now be used to track specific code changes for reducing the risk of upgrading (see comment #14). Please stay on topic. Thank You.
===Original bug report:
Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal:
See comment #10:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/10
===Other related helpers for the upgrade problem:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online (See comment #10).
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
|
| 2011-10-23 16:06:16 |
Jeremy Bícha |
bug |
|
|
added subscriber Jeremy Bicha |
| 2011-10-23 16:19:50 |
Nicolás Abel Carbone |
bug |
|
|
added subscriber Nicolás Abel Carbone |
| 2011-10-23 17:07:03 |
Shane Synan |
bug |
|
|
added subscriber Shane Synan |
| 2011-10-23 22:21:44 |
manny |
description |
Please note: This bug report will now be used to track specific code changes for reducing the risk of upgrading (see comment #14). Please stay on topic. Thank You.
===Original bug report:
Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
[ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
Lots of angry users with broken computers that need rescue...
Yes, that's how bad the situation has become.
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal:
See comment #10:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/10
===Other related helpers for the upgrade problem:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online (See comment #10).
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
Please note: This bug report will now be used to track specific code changes for reducing the risk of upgrading (see comment #14). Please stay on topic. We also have enough cases of problematic upgrades. Thank You.
*Report:
===References:
- Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
- Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
- [ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
- Unofficial poll, but might serve useful as another source of data and user cases. Also, reference for future polls. Current sample of about 3k users, ~22% needed to reinstall.
http://www.omgubuntu.co.uk/2011/10/how-well-did-your-ubuntu-11-10-upgrade-go/
http://www.reddit.com/r/Ubuntu/comments/lm036/how_well_did_your_ubuntu_1110_upgrade_go/
===Description:
Lots of angry users with broken computers that need rescue...
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal:
See comment #10:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/10
===Other related helpers for the upgrade problem:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online (See comment #10).
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
|
| 2011-11-03 23:24:34 |
manny |
summary |
Upgrading Ubuntu is risky (unusable or unbootable PC). The Upgrade Popup does not warn of the risks or offers fail-safe alternatives. This is a mouse trap for unsuspecting users. |
Upgrading Ubuntu is risky (unusable or unbootable PC). What can be done to safeguard data, revert failed upgrades and overall reduce the risks? |
|
| 2012-01-30 21:23:53 |
Matthias Kretz |
bug |
|
|
added subscriber Matthias Kretz |
| 2012-04-29 22:19:30 |
Kip Warner |
bug |
|
|
added subscriber Kip Warner |
| 2012-05-26 13:18:31 |
manny |
description |
Please note: This bug report will now be used to track specific code changes for reducing the risk of upgrading (see comment #14). Please stay on topic. We also have enough cases of problematic upgrades. Thank You.
*Report:
===References:
- Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
- Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
- [ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
- Unofficial poll, but might serve useful as another source of data and user cases. Also, reference for future polls. Current sample of about 3k users, ~22% needed to reinstall.
http://www.omgubuntu.co.uk/2011/10/how-well-did-your-ubuntu-11-10-upgrade-go/
http://www.reddit.com/r/Ubuntu/comments/lm036/how_well_did_your_ubuntu_1110_upgrade_go/
===Description:
Lots of angry users with broken computers that need rescue...
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal:
See comment #10:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/10
===Other related helpers for the upgrade problem:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online (See comment #10).
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
Please note: This bug report will now be used to track specific code changes for reducing the risk of upgrading (see comment #14). Please stay on topic. We also have enough cases of problematic upgrades. Thank You.
*Report:
===References:
- Typical bad upgrade user case (forum post):
http://ubuntuforums.org/showthread.php?t=1860359
- Unusable upgrade pic (unbootable)
http://ubuntuforums.org/attachment.php?attachmentid=204320&d=1318627364
- [ubuntu] Thread for failed upgrades (huge list within 24 to 48 hours)
http://ubuntuforums.org/showthread.php?t=1858475
- Unofficial poll, but might serve useful as another source of data and user cases. Also, reference for future polls. Current sample of about 6k users, ~22% needed to reinstall.
http://www.reddit.com/r/Ubuntu/comments/lm036/how_well_did_your_ubuntu_1110_upgrade_go/
11.04 to 11.10 (26% failed.):
http://www.omgubuntu.co.uk/2011/10/how-well-did-your-ubuntu-11-10-upgrade-go/
11.10 to 12.04 LTS (18% failed, about ~8% improvement):
http://www.omgubuntu.co.uk/2012/05/how-will-did-your-ubuntu-12-04-upgrade-go-poll/
===Description:
Lots of angry users with broken computers that need rescue...
The friendly Upgrade popup has become a mouse trap for new and unsuspecting users.
Warnings and fail-safe alternatives and/or advise should be offered. Specially for users who cant risk having their computers broken (only have 1 OS). Nor have the knowledge, will, time and patience to fix something like this.
I think this should be Critical for "Precise" pangolin as the number of users upgrading will be in the Tens if not hundreds of thousands (or millions...), since this will be the new LTS.
===Initial proposal:
See comment #10:
https://bugs.launchpad.net/ayatana-design/+bug/876146/comments/10
===Other related helpers for the upgrade problem:
-There is no "feedback and reporting tool to count the number of bad upgrades" and their related causes. Users should be able to give immediate feedback after every upgrade (successful or not). "Ubuntu-bug upgrade-report" on startup after an upgrade and a section on launchpad or dedicated site.
-Update/upgrade manager should offer an auto-backup wizard to safe guard important user files to another partition, external storage or online (See comment #10).
-Also separate branches for testing and a better release process/cycle would certainly help diminish the amount of bugs and many upgrade problems as it has been discussed here:
http://netsplit.com/2011/09/08/new-ubuntu-release-process/ |
|
| 2013-04-09 21:34:57 |
aslam karachiwala |
removed subscriber aslam karachiwala |
|
|
|
